Ellipsisdivision
Does anyone know how long this offer is going on for?
Unfortunately, this deal has expired 15 October 2022.
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2571°
429 Posted 15 August 2022
Smartphone Battery Replacement From £24.90 / Screen Replacement From £61.59 (For Huawei Smartphones Etc.) @ Huawei
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About this deal
This deal is expired. Here are some options that might interest you:
This hasn't been posted for a while, so a timely reminder, though maybe this has reduced in price, anyway a good incentive to replace your battery on the cheap, if you are planning on keeping your P30 pro etc.
£24.90 to replace my knackered mate 20x battery is a no brainer really
You can take it to a repair centre, or send it to huawei, postage fees are covered by huawei
Take note of the terms below
Full pricing on every device below
1. Simply pop your serial number in the box
2. Make an appointment or use our postal repair service. Don't worry - We cover the shipping costs
3. Pop into one of our service centres or send in the device to us - whichever is more convenient for you.
4. We will post the device back to you, or you can pick it up from the service centre you used, when the replacement is complete.
Terms and Conditions HUAWEI Care - Official Battery Replacement Service
By purchasing the HUAWEI Care - Official Battery Replacement Service (“Service”), you confirm that you have read and agree to these Terms and Conditions which constitute the contract between you and Huawei Technologies (UK) Co., Ltd. of 300 South Oak Way, Green Park, Reading, Berkshire, RG2 6AD (“HUAWEI”, “we” or “us”) in relation to the Service.
Please note the Service is separate and in addition to the legal rights of consumers under the laws governing the sale of consumer goods, and, therefore, does not affect, change or replace such rights.
1. Service Name:
HUAWEI Care - Official Battery Replacement Service.
2. Service Description:
The Service provides a battery replacement for devices in circumstances where such replacement is chargeable and not covered by HUAWEI’s Limited Warranty (see: consumer.huawei.com/uk/…cy/). The battery replacement is carried out by HUAWEI’s Authorised Service Centres in the UK.
Participating Devices:
The Service is only available for participating HUAWEI devices purchased in the UK and is subject to spare parts availability. To see if the Service is available for your device please visit: consumer.huawei.com/uk/…ce/.
Validity Period: You must book the Service with a HUAWEI Authorised Service Centre in the UK within 30 days of its purchase by contacting the HUAWEI Customer Service hotline on 0800 088 6700.
3. Service Features:
Original Battery: your battery will be replaced with an official HUAWEI battery.
90 Day Warranty: Your new battery will benefit from 90 days of warranty (see HUAWEI’s Limited Warranty for terms).
Official Service: Our HUAWEI Authorised Service Centre uses certified repair engineers who strictly follow HUAWEI’s official detection & repairs process.
Recycling: Our HUAWEI Authorised Service Centre will process your old battery for recycling free of charge.
4. Refund Policy:
If the Service is not booked within the Validity Period, you can call HUAWEI Customer Service hotline 0800 088 6700 and request a refund. Once processed, the refund will be returned to the original payment account within 7 working days.
If the Service is not booked within the Validity Period and you did not request a refund, HUAWEI will automatically process a refund after the expiry of the 30 day period. Once processed, the refund will be returned to the original payment account within 7 working days.
5. What is not covered by the Service
Please note the Service does not cover:
Other items beyond the replacement of the battery.
Damage to your device caused by misuse, abuse, negligence or an accident howsoever caused.
A device which has been disassembled, repaired, altered or modified somewhere other than a HUAWEI Authorised Service Centre.
A battery other than the version of HUAWEI battery as installed by HUAWEI and supplied on the date of the original retail purchase of the device.
6. Additional Charges
If upon inspection of your device the HUAWEI Authorised Service Centre determines that non-battery related components are damaged and require repair or replacement in order to replace the battery or to make the device operational, you may be offered the option to make a payment for the additional repairs before the repair and battery replacement is performed.
If the damage is unrepairable or you choose not to have the additional repair carried out, your device will be returned to you unrepaired and you will receive a refund on the purchase of the Service.
7. Limitation:1) HUAWEI will not be liable for any loss or damage caused wholly or mainly by your breach of these Terms and Conditions.
2) HUAWEI shall not be liable where we are unable (using reasonable effort) to provide the Service as a result of any event outside our reasonable control.
3) When your device contains a SIM card, memory card or other accessories (together, the “Accessories”), you should keep hold of such Accessories during the provision of the Service and HUAWEI cannot be held liable for any damage or loss to such Accessories that you have failed to keep hold of.
4) It is your responsibility to backup and save any software, data, files and programs before commencement of the battery replacement and to restore the same on your device when it is returned to you.
5) You acknowledge that we may reset the default settings on the device in order to conduct the Service. This might delete data, settings and files on the device.
6) Where relevant, you must make sure that you backup any important data stored on the device prior to commencement of the battery replacement as HUAWEI assumes no responsibility for any claims relating to loss of data, programs or software.
7) Nothing in these Terms and Conditions shall exclude or limit HUAWEI’s liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees.
8. Repair Process:
1) In Store Repair: You can take your device to a HUAWEI Authorised Service Centre for replacement, with an approximate repair time of 1 hour. In order to avoid waiting time at the store, we recommend that you make an appointment in advance.
2) Postal Repair: You can send your device by postal repair, it usually takes 5-7 working days.
Please note that the Service is subject to availability of spare parts and capacity at the HUAWEI Authorised Service Centre during designated service hours. Although we shall do our best to adhere to the above time frames for completion of the Service, a longer repair time might apply if the relevant HUAWEI Authorised Service Centre does not have the replacement battery in stock.
9. Termination:
The Service will terminate after you receive a battery replacement or when the Validity Period expires, whichever event occurs earlier.
10. Miscellaneous:
1) The Service is subject to availability and may be withdrawn at any time, if the Service is not available when you request it you will not be charged. HUAWEI makes no warranty that the Service will meet your exact requirements or that they will always be available.
2) If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
3) You may not but we may assign, change or otherwise dispose of rights under this agreement. Any attempt by you to do so shall be void.
4) These terms & conditions shall be governed and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.
£24.90 to replace my knackered mate 20x battery is a no brainer really
You can take it to a repair centre, or send it to huawei, postage fees are covered by huawei
Take note of the terms below
Full pricing on every device below
1. Simply pop your serial number in the box
2. Make an appointment or use our postal repair service. Don't worry - We cover the shipping costs
3. Pop into one of our service centres or send in the device to us - whichever is more convenient for you.
4. We will post the device back to you, or you can pick it up from the service centre you used, when the replacement is complete.
Terms and Conditions HUAWEI Care - Official Battery Replacement Service
By purchasing the HUAWEI Care - Official Battery Replacement Service (“Service”), you confirm that you have read and agree to these Terms and Conditions which constitute the contract between you and Huawei Technologies (UK) Co., Ltd. of 300 South Oak Way, Green Park, Reading, Berkshire, RG2 6AD (“HUAWEI”, “we” or “us”) in relation to the Service.
Please note the Service is separate and in addition to the legal rights of consumers under the laws governing the sale of consumer goods, and, therefore, does not affect, change or replace such rights.
1. Service Name:
HUAWEI Care - Official Battery Replacement Service.
2. Service Description:
The Service provides a battery replacement for devices in circumstances where such replacement is chargeable and not covered by HUAWEI’s Limited Warranty (see: consumer.huawei.com/uk/…cy/). The battery replacement is carried out by HUAWEI’s Authorised Service Centres in the UK.
Participating Devices:
The Service is only available for participating HUAWEI devices purchased in the UK and is subject to spare parts availability. To see if the Service is available for your device please visit: consumer.huawei.com/uk/…ce/.
Validity Period: You must book the Service with a HUAWEI Authorised Service Centre in the UK within 30 days of its purchase by contacting the HUAWEI Customer Service hotline on 0800 088 6700.
3. Service Features:
Original Battery: your battery will be replaced with an official HUAWEI battery.
90 Day Warranty: Your new battery will benefit from 90 days of warranty (see HUAWEI’s Limited Warranty for terms).
Official Service: Our HUAWEI Authorised Service Centre uses certified repair engineers who strictly follow HUAWEI’s official detection & repairs process.
Recycling: Our HUAWEI Authorised Service Centre will process your old battery for recycling free of charge.
4. Refund Policy:
If the Service is not booked within the Validity Period, you can call HUAWEI Customer Service hotline 0800 088 6700 and request a refund. Once processed, the refund will be returned to the original payment account within 7 working days.
If the Service is not booked within the Validity Period and you did not request a refund, HUAWEI will automatically process a refund after the expiry of the 30 day period. Once processed, the refund will be returned to the original payment account within 7 working days.
5. What is not covered by the Service
Please note the Service does not cover:
Other items beyond the replacement of the battery.
Damage to your device caused by misuse, abuse, negligence or an accident howsoever caused.
A device which has been disassembled, repaired, altered or modified somewhere other than a HUAWEI Authorised Service Centre.
A battery other than the version of HUAWEI battery as installed by HUAWEI and supplied on the date of the original retail purchase of the device.
6. Additional Charges
If upon inspection of your device the HUAWEI Authorised Service Centre determines that non-battery related components are damaged and require repair or replacement in order to replace the battery or to make the device operational, you may be offered the option to make a payment for the additional repairs before the repair and battery replacement is performed.
If the damage is unrepairable or you choose not to have the additional repair carried out, your device will be returned to you unrepaired and you will receive a refund on the purchase of the Service.
7. Limitation:1) HUAWEI will not be liable for any loss or damage caused wholly or mainly by your breach of these Terms and Conditions.
2) HUAWEI shall not be liable where we are unable (using reasonable effort) to provide the Service as a result of any event outside our reasonable control.
3) When your device contains a SIM card, memory card or other accessories (together, the “Accessories”), you should keep hold of such Accessories during the provision of the Service and HUAWEI cannot be held liable for any damage or loss to such Accessories that you have failed to keep hold of.
4) It is your responsibility to backup and save any software, data, files and programs before commencement of the battery replacement and to restore the same on your device when it is returned to you.
5) You acknowledge that we may reset the default settings on the device in order to conduct the Service. This might delete data, settings and files on the device.
6) Where relevant, you must make sure that you backup any important data stored on the device prior to commencement of the battery replacement as HUAWEI assumes no responsibility for any claims relating to loss of data, programs or software.
7) Nothing in these Terms and Conditions shall exclude or limit HUAWEI’s liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees.
8. Repair Process:
1) In Store Repair: You can take your device to a HUAWEI Authorised Service Centre for replacement, with an approximate repair time of 1 hour. In order to avoid waiting time at the store, we recommend that you make an appointment in advance.
2) Postal Repair: You can send your device by postal repair, it usually takes 5-7 working days.
Please note that the Service is subject to availability of spare parts and capacity at the HUAWEI Authorised Service Centre during designated service hours. Although we shall do our best to adhere to the above time frames for completion of the Service, a longer repair time might apply if the relevant HUAWEI Authorised Service Centre does not have the replacement battery in stock.
9. Termination:
The Service will terminate after you receive a battery replacement or when the Validity Period expires, whichever event occurs earlier.
10. Miscellaneous:
1) The Service is subject to availability and may be withdrawn at any time, if the Service is not available when you request it you will not be charged. HUAWEI makes no warranty that the Service will meet your exact requirements or that they will always be available.
2) If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
3) You may not but we may assign, change or otherwise dispose of rights under this agreement. Any attempt by you to do so shall be void.
4) These terms & conditions shall be governed and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.
More details at Community Updates
Edited by MrSwitch, 15 August 2022
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429 Comments
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harmageddon15 Jan 23
Winter98got P30 Pro battery replacement done at Westfield Stratford today : exceptional service, really friendly guys, took a bit longer than ideal but no big deal. Now my P30 Pro is still at 100% after 1 hour off charging and I'm confident will last me many years to come. They also replaced my USB C socket which had been giving me some problems - and charged me £3 for it (!). Very pleased.
hbo86Nice stuff! Did you have to reset phone? Or did manage to replace battery without doing so. Thanks.
OchAyeTheNooI've had my P30 battery changed through Huawei, using this deal.
Phone was bought in 2019 and battery life had noticeably degraded since then. Missed the deal last year for a cheap battery change but managed to get it sent off this time.
It was a wee bit of a faf getting the phone picked up as I didn't get an email to tell me what time DHL were going to be at my house to pick up, so had to re-arrange as I was at work when they did attend.
Once it was away, I was able to track progress through the link in the email. The phone was sent back within a working week.
No signs of anyone being in the phone - which is what I wanted, as my phone is without a scratch or dent - and the battery life is back to what it was when new, lasting ages!
Overall, for the price paid, I'm satisfied and the P30 should live on for at least another year (hopefully).
On a side note: this is the second time I've used Huawei servicing. My GT2 developed a screen fault and they dealt with that brilliantly also, replacing the screen free of charge and paying postage both ways. Maybe I'm just lucky, but it's two good experiences I've had using them now and I wouldn't have an issue using them again if needs be.
c2009Hey. That's really good to hear. Do you know what Centre your phone was sent to? As I'm getting mixed reviews on whether I should send it or not. Thanks
AzaWell worth doing if your device is in good shape and can't bear to part with it like my Mate 20 Pro.
My handset has always had a screen protector and flip case since new. The Technician was amazed at the condition for a 4 year old device, no scratches or knocks.
I had mine replaced in June at Huawei Stratford. Took around an hour so wandered around Westfields killing time. Service was great and he even managed to replace the battery without removing my screen protector. (edited)
telfStratford 5 mins from me thanks- harmageddonHow can I tell if my p30 pro battery should be changed? Had phone about 2.5 years. TIA
al355install a battery monitoring app like Accu Batt - ldx00I mentioned it in a reply already but to get it on the main thread. Anyone using Accubattery to check the battery health. Make sure to go onto the battery options and disable delayed charging and also the option that stops it just short of the full capacity before running your Accubattery assessment
They're labelled smart charge, and smart battery capacity
locktheworldoutReplying to
No - I'm not gonna bother. It's 2.5 years old and is still a 2 day phone for me. 88% is still pretty incredible (if it's accurate) and 91% is bonkers.
It's a great deal for those that need it, but I'm gonna pass. 
John_SimpsonWgnBEWARE - sent my Huawei phone for battery replacement but they say I might have to wait up to a month as they have run out of batteries would you believe it. Also said my phone suffers from physical liquid damage -- it has never been near water and in any case is supposed to be waterproof! Result -- cost has doubled! I desperately need my phone so may have to ask for it to be returned without new battery as a month wait is ridiculous. Great phone but awful service.
Vincent_YarwoodBugger what model?
adamphillipsHuawei customer service really is second to none, it's a shame they have been locked out of Google services because otherwise I'd have never moved away from their devices.
My Mate 20 X developed a fault after 2 years and 5 months so was just inside the 2 years 6 months warranty that Huawei offer. The phone was well used and had obvious signs of being dropped such as nicks and small dents in the case etc, so I was expecting to be told that the fault it had developed was my own fault. I sent it off anyway.
When they got it I got a text to say it had arrived there, about an hour later I got a text saying it was fixed and was being sent back to me. They had changed the main board and given me a free battery replacement too! That is way above and beyond what is expected.
urinthematrixHow does mate 20 x feel in your hand? It's 7 inches hence me question. Does it fit into your pockets easily? Thanks
misterashraf£24.90 for my P30 pro. Need to back up the data as they reset the phone to factory settings whilst it's with them.
TheNorthEndThey didn't with mine. Think it's a case of covering themselves for if they need to.
StinkingQuentin
A no-brainer!
£25 to replace the battery and get another two years+ on the once premium Mate20X is a mega bargain. Mega Heat!
ReflectiveP30 Pro cost
SpringerbhoyHi, I would be grateful if someone could tell me at what percentage you would advise replacing the battery?
I downloaded the ACCU app (thanks) a few days ago and at the moment its estimated capacity is 86% on my Mate 20X after three sessions. On my old P8, it's 79% after 2 sessions.
The_narrow_pathAt about 80%. However, I would still replace it at 86%.- Winter98Accubattery shows 1000mah capacity on my p30 pro battery - is that accurate? Also is the p40 pro worth upgrading to or have thinga moved on / lack of google play breaks the deal?rapid85
Replying to
Yeah that's all you need to do. Make sure the app is open at the start and finish of the cycles. I constantly clear apps as a habit so got caught out a few times when I started using it! Got to remember to open the app and keep it open. It seems very accurate. - GlennQuagmireSORRY FOR THE STUPID QUESTION BUT MY P30 PRO battery is on its way out and I don't want to get a new phone yet.. If I get the battery replaced.. Do I need to back up all the data.. (part of the reason I don't want a new phone) to many photos of family to risk being currupted by transfer a problem I have had with Samsung phones over the years..??? If they can replace the battery and not loose any data I will probably put up with the fact my finger print scanner keeps dissapearing every few days..!!
keebb9They advise you to back up the data if anything goes wrong and they have to reset it. There is a high chance they won't have to reset it, they only say to back it to cover themselves but it is advisable to back it anyway just incase. 
Q45Anyone who did the battery repair, was your phone sent back with the data all removed and factory reset or was it all the same?
TeamJGPAll removed, back to factory settings. I put a little note in the box asking them to avoid doing that if possible, to no avail.
park104is this still going I get asked £59 for battery replacement, sad if I missed it.
CrossbowAnd @keebb9
Seems to be back to the lower cost now, just checked with my P30 Pro
Don't forget to do this as some people seem to have missed it....
1. It is very important that you pack your device securely. Using the original packaging is recommended and a copy of the PROOF of PURCHASE will be required to be shipped in the same box.
More guidelines here, please make sure to read them well consumer.huawei.com/uk/…ir/
wilsonlinonly for Huawei mobile phone? :/ :/ :/ (edited)MrSwitch AuthorI guessed that was obvious, but have edited the title to reflect this
simonbqhas been 3 years still using my P30, apps turn on instantly, battery lasts one and half days, photo looks better than Mrs's iphone13 pro (my opinion ). best phone ever used.- TN567Damn I'd be all over this, had the p30 pro well over 3 years now, it's been an absolute amazing phone, the battery has just started to dwindle, but still really really solid and has the super charge so not a big deal to charge it, I would send it for a new battery but can waiting for like 7 days or so, shame they only have stores in the London area
- shaildyp1Should I take the mate 20 pro from the closet to fix the screen and battery :/moogI just entered my Mate 20 Pro serial to see how much a screen replacement was - £167.99
Charlieboy28002Will it be fully waterproof as before?
prettejohnProbably not. I had this issue with a watch I returned. Worked in the water before GPS replacement and then on return it failed on my first swim. The seal will never be as good as the original one
paTherionThey replaced my 20x battery back in March. Remember that if battery is below 80% of original capacity they will refund you whole amount. Only one thing bothers me. When I sent it over I also told them about a fact that if volume goes above 60-70% speakers starts to sound like crap. They didn't care about it and send it back without any checks being done. Can't complain much because in the end I didn't pay a penny for this service. Recently phone started acting weird and with heavy heart I had to finally get something new. But I have to say - that's the best phone I ever had in my life.
PagalsThe speaker sounding different on higher volumes is known and it's just like that. Not an isolated issue.
s4chMy phone (Mate20Pro) has been returned this morning, and is currently being restored very slowly to the previous settings. It has come back looking brand new, with them replacing the battery, the front and rear glass, plus the touch panel as they found a dead pixel. Amazing service. It took about 9 days, but I can't complain considering what they've done.The_narrow_pathDid you pay for glass replacement as well?
noconversationsallowedNice to see the ol' 20x still going strong as a result SwitchyMrSwitch AuthorYeah, will be getting sent next week
tcotpatpwtcotDon't know whether my p30 requires battery replacement as I couldn't find any lag or issues. Should I buy or not but how do I know my phone battery health.CrossbowUse the AccuBattery app play.google.com/sto…=en- AmazingI feel the title is a misleading in terms of screen replacement. It's £136 for a screen replacement for my p30 and I would need a battery on top of that. Cheaper to just buy another one off eBay.
T--JAbsolutely gutted. The battery on my P30 Pro died a few weeks ago (showed as charging but percentage continued to drop until it died) so sent it away for a new battery and they've sent me an email saying their "engineer has found the device to have suffered (Physical/Liquid damage)". It definitely hasn't come into contact with liquid or had physical damage, in fact, it still looks brand new because it's been in a 360 silicone case (front & back). Apparently the mother board needs to be replaced and the cost of repair will be £371.80 which I obviously rejected because that's more than I paid for the phone on the O2 refresh deal!
I've been browsing for a replacement but nothing seems to match up for me so looks like I'm in the market for a 2nd hand P30 Pro!The_narrow_pathCheck CEX.
finnmaccool£167 for a p30 pro.
J1135aye sad times- vladdy[deleted]The_narrow_pathAll phones have spyware. IOS or Android based, Google or Apple will collect every ounce of data about you. See Edward Snowden, former CIA operative turned whistleblower.
ThecountryWhere's the glass back replacement service?!Searcher2Replying to
It's available by the MyHuawei app under Support/Spare Parts.
The back cover for my P30 Pro is £96.80!!!! My P30 Pro is under warranty but the lower microphone doesn't work. It appears to be a common problem and even sending it back to Huawei for a repair doesn't seem to solve it according to forum posts. I guess they won't even attempt to repair the microphone anyway without repairing the back and I'm not paying £96.80 for a bit of glass.
tinkertink2010I was lucky enough to win my P20 pro from a competition. I love it but the back has started to come off which I assume is to the expanding battery. Battery and everything else is working ok. Would I have to buy the batter and glass back or just the battery?al355Replying to
Just the back is £34 from Huawei
JayoWhen I select "Request postal repair" it just takes me to the usual landing page? Anyone else having the same issue? I have already paid the £24.90.JayoReplying to
I factory reset it before sending it off. What a pain though, transferring all that data across and got it all to go again when I get it back. But hopefully I can get another few years out of my Mate 20 Pro with the new battery.
nazmul555Have sent my mate 20 pro off via postal repair to the Wembley branch. They haven’t got a spare battery in stock so repair time is longer than a week. Looking more like 2 weeks.
SuperduperadeCommunist data and ip thieves. When will people learn.
fab_1Smashed the screen on my mate 20 pro costing too much to fix. Can anyone recommend a good upgrade?keebb9P30 pro- TeamJGPFor those having trouble with the prices or the phone being accepted, I advise you to have several attempts through refreshing, using a different tab, or an alternative browser. I had to do this as their site is buggy as heck. In the end Opera worked a treat.
- scanzPaid for the battery replacement a few weeks ago and took it to the Stratford service centre on Friday. Just one person working in the service centre itself and took them just over 30 minutes to do. They ran tests before and after and gave it a clean, said I should see some slight improvements as my original battery was still in quite good condition. No factory reset required, phone put into a maintenance mode. Great service for the price.CrossbowGreat to hear, wish there were more centres around the country.
Not looking forward to sending my P30 Pro in, as my backup phone stutters & lags so much in comparison! - dimukazHuawei wembley service is terrible. My phone is sent back 3rd time for repair and im without phone 10 weeks. They refuse to replace device and keep asking to send it back for repair. Problem is, they cant glue back cover properly every time received it its have a gap between frame and back cover.
Phone is mate 20pro.
TR77That's scary me as I sent my mate 20pro to them one and a half week ago and the status on their website is still diagnosing&repairing, no progress at all. (edited) - Manzo123My mate 20 pro was picked up on the 31st Aug, and was returned yesterday in perfect condition. Battery life back to what like when I bought this new, and showing full capacity on accubattery. Thanks OP!
GmanHUKDDid they wipe all your data on there out of interest or was everything as it was before? Tempted to send my mate 20 pro off too. 
Leeds2000Sent 2 weeks, no newskeebb9Call them, I've sent 3 devices in total. The longest period was around 1 week. Call them on 020 8902 0239 there really helpful.
ioutlet do various repairs and replacements for selected models, for instance iphone X battery £40 including postage and Samsung Galaxy Note 20 Ultra for £50. I've bought a used phone from them before (iphone 8+) and paid extra for said battery replacement, and it was fine and still showed 100% after almost two years! Hope it's of use.
theioutlet.com/pro…ts/
Added for info here and I've created a deal as well - but guessing that will get taken down as all my deals seem to
Edit. That deal is up and running, ta to mod who improved it.