Bear in mind it's a busy time of year and hopefully it's just been caught up in the weeds somewhere and move on soon.
However it's just a life lesson unfortunately, I used to sell a lot on eBay until I was stung a few times and now I don't. I'm sure the option was there to increase the insurance cover and you chose not to. Again I hope it's just in the weeds at this busy time. All the best."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51688764","author":{"@type":"Person","name":"bozo007"},"datePublished":"2023-12-07T17:42:07.000Z","text":"It is possible that the box was delivered but wasn't scanned."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51686869","author":{"@type":"Person","name":"IAmATeaf"},"datePublished":"2023-12-07T14:12:01.000Z","text":"In that case you might not be covered at all if their wording states that items of higher value than the limit won’t be covered.
I had something like this with my home insurance, found somewhere cheaper but they only allowed jewellery up to 10k and specifically stated that one of my watches wouldn’t be covered not even up to 10k as it was worth more."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51689869","author":{"@type":"Person","name":"stedaman"},"datePublished":"2023-12-07T19:53:17.000Z","text":"If its worth £423 you should have sent it special delivery.
The coverage of an item is to do with Royal Mail regardless of them sending a prepaid postage label, which only covered £150, that's the coverage for a small parcel at tracked 24 or tracked 48 service, which is probably what the default is for them. It likely isn't lost, so hopefully you will be ok, but you are responsible for the postage, and should have ignored the prepaid postage label unfortunately."}],"commentCount":19,"interactionStatistic":6,"articleSection":"Ask"}