Posted 4 days ago
Royal Mail weirdness
I'm expecting an eBay parcel. Checked RM tracking Saturday morning and it hadn't moved since the day before which I assumed was down to Good Friday.
I was surprised to get a notification a few hours later from eBay saying delivered as there was nobody in. I checked the RM tracking and there's a picture of a postie's hand holding a parcel outside my front door.
Get home, no red RM card and no parcel. Neighbours don't know anything about it. Even checked bins etc.
I have no parcel, but as far as eBay are concerned it's delivered. The optimistic part of me thinks maybe it returned to the depot and it'll turn up after the holidays. But then why the cryptic photo and the premature delivery update?
The more realistic part of me thinks they just dumped it somewhere in full view on a busy Saturday morning and some tealeaf has grabbed it. How to negotiate this situation? Anyone had this happen?
I was surprised to get a notification a few hours later from eBay saying delivered as there was nobody in. I checked the RM tracking and there's a picture of a postie's hand holding a parcel outside my front door.
Get home, no red RM card and no parcel. Neighbours don't know anything about it. Even checked bins etc.
I have no parcel, but as far as eBay are concerned it's delivered. The optimistic part of me thinks maybe it returned to the depot and it'll turn up after the holidays. But then why the cryptic photo and the premature delivery update?
The more realistic part of me thinks they just dumped it somewhere in full view on a busy Saturday morning and some tealeaf has grabbed it. How to negotiate this situation? Anyone had this happen?
Community Updates
23 Comments
sorted byI had one last week, it was "delivered" at 5am, and the photo was the inside of a RM depot. It got delivered for real several hours later. This is why I don't give the parcel info to my buyers, as I'm sure most would complain or open a case! when only a bit of patience and common sense is required. (edited)
I found the parcel on his doorstep. That was Amazon. Yet my Evri driver is the absolute wonder of an agent. She'll wait for you to get to the door, chats with the older generation, and always has a smile
If you weren't in and they couldn't leave it with a neighbour or hide it in your shed etc then as you know you should have a red card saying we'll try again the next working day so Tuesday as they automatically redeliver these days.
Having said that I believe royal mail use a lot of casual staff in some locations these days so that could explain why procedure hasn't been followed properly and it may have been taken back to the depot although a bit unlikely.
I think if I were you I'd go straight to submitting an item not received report to royal mail.
I assumed RM would only deal with the sender for item not received reports?
Apparently i had an item on the van yesterday at 12.20,for delivery saturday, was not delivered but tracking still says for delivery saturday cant change options or anything as i get am error not bad £400 item, seems it will vanish. was even getting sent to my local post office to pick up as i didnt know of i was going to be in. They are utter dreadful
My last parcel showed the same thing - delivered with a photo showing a parcel somewhere (wasn't my parcel - someone else's name and address) Then it came live again 3 days later - attempted delivery next day to another address - unsuccessful. I gave up and rerouted to a post office for delivery - they acknowledged same and it sat stuck for another 4 days. I went to the local office - nope couldn't find it. They said it's maybe at the PO - tried no luck. End of same day showed delivered to my choice of PO - guessing they found it in the DO that day and remembered me.
RM I wouldn't trust with a toothbrush. My local postie has been off now for 2 weeks. Have not received ONE letter in those 2 weeks - usually received between 6-12 letters a week. They need gone soon!!
Think they need to bring the cards back!