I’ve purchased a laptop from John Lewis online, am I ok to open and use the laptop to see what it’s like and if it’s unsuitable then return it without John Lewis refusing refund?
Thank you for your help in advance.","comment":[{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52588833","author":{"@type":"Person","name":"AndyRoyd"},"datePublished":"2024-04-16T13:27:39.000Z","text":"
And a quick Google of JL refund policy seems to suggest once you've tried it it can't be returned
JL can include whatever terms it chooses in its voluntary (repeat: voluntary) 30 days return policy, but for statutory (repeat: statutory) 14 days cancellation of off-premises sales returns JL terms mean nothing as retailer ramble does not override legislation, where legislation specifically permits the consumer to assess:
what is necessary to establish the nature, characteristics and functioning of the goods
which by definition requires use of the power button, and can be achieved without detriment to the condition of the product.
If dull enough to pick apart the Google result:
personalised in any way
can likely be bypassed by implementing an option to reset to factory default."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52588317","author":{"@type":"Person","name":"The2Time"},"datePublished":"2024-04-16T11:54:01.000Z","text":"How can you not know if a laptop is suitable or not - the specs will tell you."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52588361","author":{"@type":"Person","name":"dave7"},"datePublished":"2024-04-16T12:01:21.000Z","text":"I'd imagine the problem is that in order to test a laptop you need to register the software in order to make it work. Reformatting the hard drive will then mess the \"as new\" setting up presumably. John Lewis's customer service isn't what it used to be so you may be on a sticky wicket. On the other hand hopefully when you test it you'll like it and keep it!"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52589265","author":{"@type":"Person","name":"J99"},"datePublished":"2024-04-16T14:44:55.000Z","text":"Does anyone have any experience of trying to return a laptop to John Lewis which they have tested before please?"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52588243","author":{"@type":"Person","name":"PS5"},"datePublished":"2024-04-16T11:43:04.000Z","text":"Did you read JL return policy?
And did you buy online as consumer laws will allow you to open and check yes.
Edit.. Saw you said online.. Go for it"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52589116","author":{"@type":"Person","name":"HonourableGentleman"},"datePublished":"2024-04-16T14:20:10.000Z","text":"I bought a TV and opened it, decided I didn't like it, returned with zero issues.
I assume a laptop would be fine - don't factory reset it obviously!"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52589202","author":{"@type":"Person","name":"J99"},"datePublished":"2024-04-16T14:35:51.000Z","text":"Thank you everyone for your advice "},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52591080","author":{"@type":"Person","name":"J99"},"datePublished":"2024-04-16T19:20:43.000Z","text":"Thank you, much appreciated "},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/52594135","author":{"@type":"Person","name":"Chiptivo"},"datePublished":"2024-04-17T11:23:25.000Z","text":"Advice in here is crazy....
What are John Lewis going to do with it when it's returned??
Resell it as new, or take a massive loss and scrap it? Why do people in the UK feel so privileged.."}],"commentCount":30,"interactionStatistic":4,"articleSection":"Ask"}