26th Dec 2021
Hi. I’m trying to get Currys to price match a certain website.

I received the following email this morning:

‘Unfortunately, we are unable to do price match with the competitor. This is because the competitor is not offering free delivery, according to UK retailer terms the standard delivery should be free.

As we provide a delivery date before placing the order and give free standard delivery, this offer is not on the same terms.’


Can they refuse the price match for this reason, especially since the competitor offers free next day delivery with a code (albeit for a short while).

That bit about UK retailer terms also sounds made up, but then again I don’t know much about that.

Hope anyone can clarify based on their own experiences or knowledge.
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Of course they can refuse. They aren’t obliged to price match.
19 Comments
  1. Avatar
    try john lewis instead?
  2. Avatar
    Author
    Helpful56726/12/2021 13:06

    try john lewis instead?


    I have a Currys gift card to use, otherwise I would.
  3. Avatar
    • We'll match the prices of in-stock products (excluding ink products, delivery charges, installation charges, product protection plans, mobile airtime plans or other services) offered on identical terms and where we can check the price, stock position and where relevant your eligibility to purchase from the competitor.
    • We'll match against any other UK retailer store or website price including offer-code discounts. We do not match trade prices, prices only available as part of paid for membership/subscription or 3rd party marketplace seller prices.
    • We do not match exclusive discounts e.g. staff/ student/ NHS staff blue light.
    • Our competitor's product must be the same model number as ours.
    • Price match claims on mobile phone handsets can be made post purchase only.
    • Both us and the competitor must have the product in stock and ready for delivery.
    • Where a product is not available online and is in store only, you will need to send a photo showing the model number, there is stock available, the date/time and the price.
    • We reserve the right to refuse a price match where we suspect fraud or unauthorised reseller activity

    The information above was copied from the currys website. click here to link to it


    It seems that they DO price match if there is a code. (See second line) so this should counter their delivery charge claim

    The first line of the info on their website says that they price match in stock products (excluding delivery charges)

    I suggest that you contact them again and hope that you speak to a different person. You can say that you have checked the criteria on their website and that this shows that they can price match.

    If no joy, try on webchat
    Edited by: "Helpful567" 26th Dec 2021
  4. Avatar
    What is the item and what website were you trying to price match it from?
  5. Avatar
    Of course they can refuse. They aren’t obliged to price match.
  6. Avatar
    They can refuse for whatever reason they like, just like you are free to buy elsewhere.
  7. Avatar
    There price match is pants. Around black friday i asked for price match on nano leaf lights to what amazon had.

    They came back saying they do not have the same product for sale & rejected price match.
    I replied back to their email with links to amazon & currys (they were the same items).

    They then approved price match.

    Its hard work getting a currys price match. I have never got a price match at first attempt.
  8. Avatar
    Got the same email when I tried to price match with appliances direct. I wanted to price match and pick up instore but will just buy direct from appliance direct.
  9. Avatar
    I would give it another try might depend on the agent I got a refund of £50 yesterday on something I bought on Xmas eve took about 10 minutes
  10. Avatar
    Author
    Haircut_10026/12/2021 13:26

    What is the item and what website were you trying to price match it from?



    It was a laptop from Laptopsdirect.
    Helpful56726/12/2021 13:12

    We'll match the prices of in-stock products (excluding ink products, …We'll match the prices of in-stock products (excluding ink products, delivery charges, installation charges, product protection plans, mobile airtime plans or other services) offered on identical terms and where we can check the price, stock position and where relevant your eligibility to purchase from the competitor.We'll match against any other UK retailer store or website price including offer-code discounts. We do not match trade prices, prices only available as part of paid for membership/subscription or 3rd party marketplace seller prices.We do not match exclusive discounts e.g. staff/ student/ NHS staff blue light.Our competitor's product must be the same model number as ours.Price match claims on mobile phone handsets can be made post purchase only.Both us and the competitor must have the product in stock and ready for delivery.Where a product is not available online and is in store only, you will need to send a photo showing the model number, there is stock available, the date/time and the price.We reserve the right to refuse a price match where we suspect fraud or unauthorised reseller activityThe information above was copied from the currys website. click here to link to itIt seems that they DO price match if there is a code. (See second line) so this should counter their delivery charge claimThe first line of the info on their website says that they price match in stock products (excluding delivery charges)I suggest that you contact them again and hope that you speak to a different person. You can say that you have checked the criteria on their website and that this shows that they can price match.If no joy, try on webchat



    I’ve gone and purchased it as I was going to get the laptop anyway.

    It’s kind of funny though as I replied back to the email with the free delivery discount code. They then said to redo the request and they’ll review it. At this point, I’m thinking that they’re going to accept it, only for them to then refuse on another basis lol. So instead I went the webchat route after purchasing and what do you know, they accepted it. They’ve said the refund has been approved, but I won’t believe it until I get the confirmation email.
  11. Avatar
    never believe it lol sometimes they dont put it through or at the wrong amount or refuse it after they say they will price match unless you get it there and then in store of course.

    yeah it is pot luck if you get it

    is very hit and miss
    Edited by: "1337_Elite" 3rd Feb
  12. Avatar
    I'm struggling to find a retailer they will price match (on motherboard). Tried 5 or 6 different retailers and they just come back saying different terms, can't verify company is in UK, returns policy is different etc etc.
    It's a bit of a rubbish price match 'promise'!!
  13. Avatar
    tuckeral09/02/2022 09:35

    I'm struggling to find a retailer they will price match (on motherboard). …I'm struggling to find a retailer they will price match (on motherboard). Tried 5 or 6 different retailers and they just come back saying different terms, can't verify company is in UK, returns policy is different etc etc. It's a bit of a rubbish price match 'promise'!!


    What company are you trying to match from
  14. Avatar
    I've tried: tekshop247, Infinite Computing, CCL, TechNextDay and AWD-IT. All have UK addresses and vat registered.
    I'll keep going (try Box, Novatech, Scan & EBuyer next).

    Would've given up by now but have vouchers to spend 🤪
  15. Avatar
    it depends who you get instore and also webchat. Shoplive better but it is glitchy and disconnects or not available. You have to complain to get price match from currys i find unless you get lucky. It is blood out of stone not worth hassle hours of work to get price match unless you go insotre and get lucky and have ok store manger/staff. The price match codes get item unavailable online as they dont want to price match but pretend they do! very shady currys. Go elsewhere! Im only trying as they have tesco price match games lol

    i think store mangers have targets/bonus so they dont price match imo is my gut take on it Or they love making customers annoyed.!
    Post a comment


    yes john lewis is good but much harder to price match online not as bad as currys though
    Edited by: "1337_Elite" 12th Feb
  16. Avatar
    ReecesWaffle9526/12/2021 14:59

    Of course they can refuse. They aren’t obliged to price match.


    They are if they make a claim that they price match.
  17. Avatar
    robo98910/04/2022 16:03

    They are if they make a claim that they price match.


    Of course they’re not. They’re price matching because they want your money, rather than you giving it to another company. Not because they legally have to.

    They could have on their website that the moon is made from cheese. Doesn’t make it true or legally binding.
    Edited by: "ReecesWaffle95" 4h, 12m ago
  18. Avatar
    ReecesWaffle9510/04/2022 18:19

    Of course they’re not. They’re price matching because they want your mon …Of course they’re not. They’re price matching because they want your money, rather than you giving it to another company. Not because they legally have to.They could have on their website that the moon is made from cheese. Doesn’t make it true or legally binding.


    When you purchase goods from a reseller you are forming a legally binding contract.

    If they make price promises (as currys do 7 days after the purchase) and then do not honour the terms in that promise that is a breach of the contract formed and effectively would nullify it (i.e. so early on in breach one option would be telling Currys to collect their goods and completing a chargeback)

    What most people will find though is that decline of price promise will not match the exacting terms in the price promise engineered to limit their legal liability (models that have bespoke names with slight tweaks compettiors that do not stock directly and so on)
  19. Avatar
    ReecesWaffle9510/04/2022 18:19

    Of course they’re not. They’re price matching because they want your mon …Of course they’re not. They’re price matching because they want your money, rather than you giving it to another company. Not because they legally have to.They could have on their website that the moon is made from cheese. Doesn’t make it true or legally binding.


    Uhhhh you straw manned.
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