Posted 19 December 2023

Does NOW Broadband have a live chat?

As the title suggests.

Been looking but it only seems to give you phone numbers / help categories.

Been trying to phone the numbers but cannot get though.
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  1. KodaBear's avatar
    They are part of Sky and share the same customer service staff. As a result it means you'll be waiting just as long as you will with Sky to get through on the phone.

    Live chat is sporadic. It does exist but comes and goes. The best way to do it is send them a message rather than doing a chat. You'll get an email reply and can just respond to that for any communication back and forth from there. It takes a few days for the initial response, but only a few hours for subsequent replies in my experience.

    help.nowtv.com/web…rm/

    Otherwise call up between about 8:30AM and 9:30AM on weekday mornings for the best chance of getting through quickly.
    safctopcat's avatar
    Author
    Thanks for that. Finally got through and their sending an engineer out to sort my problem.

    Think they have also moved from a call centre in Northern Ireland to and Indian one.
  2. TheUrbis's avatar
    Unfortunately TV only, not broadband.