Unfortunately, this discussion is no longer valid
Hermes are not replying to my email complaint to this address "hermessupport@myhermes.co.uk" and the auto phone option on 0330 808 5456 gives no way of speaking to a human and just tells me my parcel has been delivered. The bot assistant does the same.
Is there a over riding complaints ombudsman governing delivery services ? as Hermes wont respond and make resolving complaints impossible.
I originally received a message saying my Hermes parcel had been delivered to my porch, which it hadnt. After checking with neighbours as best as I could, I then eventually contacted Hermes asking what has happened ? and where was by parcel ? by using their tedious bot assistant Holly.
I had a email saying they would look into it. The next day Or day after, my parcel then arrived with what looked like a water damaged address label, with a new one on top.
I then discovered that they had closed my complaint as solved.
As far I im concerned the issue has not been solved as somebody is fraudulently signing parcels as being delivered when they haven't and the lack of replies or accountability is a massive problem alone.
Is there a over riding complaints ombudsman governing delivery services ? as Hermes wont respond and make resolving complaints impossible.
I originally received a message saying my Hermes parcel had been delivered to my porch, which it hadnt. After checking with neighbours as best as I could, I then eventually contacted Hermes asking what has happened ? and where was by parcel ? by using their tedious bot assistant Holly.
I had a email saying they would look into it. The next day Or day after, my parcel then arrived with what looked like a water damaged address label, with a new one on top.
I then discovered that they had closed my complaint as solved.
As far I im concerned the issue has not been solved as somebody is fraudulently signing parcels as being delivered when they haven't and the lack of replies or accountability is a massive problem alone.
19 Comments
sorted byYour contract is with the retailer you purchased the item from and they'd now probably come back and confirm that the item is delivered as you confirmed it has.
Delivery mistakes happen, there have been tons of issues recently so i guess you're one of the lucky ones that actually received their item (edited)
Price.
It could be a mistake (a extremely common one it seems) but Im not going to find out any time soon it seems.
Price can only be the reason big companies use them in bulk, You weren't actually using them on this occasion the seller was.
Thankyou. I should let it drop, after all I did get the parcel eventually. The fact that Hermes is designed in such a way to encourage people to give up, winds me up. I hope your consumer experience improves this year.
Yes, I can symathise with both dudes here.
I found parcelforce to be better for my use, could be wrong but sure wont be risking using Hermes to send items. If I a customer complains about a non delivery...what am I supposed to do.
I think we had new/different delivery drivers recently so maybe that was what they were up too, then discoved my parcel had a damaged label ? so couldn't deliver it. Next time I see one ill have to speak to them about it.
I think Hollys batteries are flat lol - first she says six times she doesn't recognise a tracking number given by Hermes and used by two different people and if use at that very moment, then she says she doesn't recognise a postcode that's been designated years ago by the mail service and both you and your family have used for over 40years (over the years there's been a lot of letters/parcels/flowers etc and they've came without issue and the majority the postie himself brings and he never gets lost or doesn't know where anyone in this area lives!!) then when she finally does recognise them she shows a picture of a mystery floor somewhere that a load of parcels were dumped on hours before their text says they were delivering it!! According to them it was given to me and I'm the carpet!! Eh!! (guess my kids must be rugs then and have given birth to.... I don't know... dish cloths maybe {or how about mats! Mats are small!)
My daughter told me to just ask the original company for a refund and let them take it up with Hermes (after all they are their employers!) and two days stress is more than enough for anyone! Good point pet!
An older grandson pointed out today that Hermes sent their text to me stating the delivery four hours later but sent it BEFORE they dumped it on this mystery carpet Holly insists is me!! lol
Does anyone know how I can find out which companies don't use Hermes to deliver so I know who to avoid? Even if you know of companies that use someone else! (I just want to know who to avoid when I take my business elsewhere really. Health dictates no mobility at all I'm afraid so unless I become a burden to others and ask them to get for me (and I've been trying to avoid that for years now) it means I'm reliant on everything getting delivered really.
Know of any companies?