Is this an IP ban?

Are you using a VPN?
If not, have you tried using a VPN?

Try accessing it using your mobile data while not connected to wifi. If it connects, it could be something to do with your home IP. The reason I asked if you're using a VPN is that a lot of companies range ban VPN servers. And the reason I asked if you've tried using a VPN is that you could rule out it being an issue with your home IP (edited)

I googled what error 15 is.

appuals.com/fix…es/

Yes its similar to how the DVSA firewall blocks you. ITs probably a temp IP ban.

Smythstoys works fine here. It does ask you to click the Captcha. Have you got something blocking google captcha ?

andrewworrall125/01/2022 14:25

Thank you, no I don't use a VPN. I was able to access the website on WiFi …Thank you, no I don't use a VPN. I was able to access the website on WiFi but not mobile data and now I can't access on both. Could it be other Voxi customers (the network I'm on)? I asked a friend to check and they're getting the same despite having never visited the website, they're also on VoxiRead lessRead more

Yeah. Your mobile data IP is shared, so it's probably a temp range ban on your mobile IP. I'm not sure why it would also be blocked on your home WiFi IP, though. Is your WiFi home broadband or do you use a data sim in a dongle?

andrewworrall125/01/2022 14:25

Thank you, no I don't use a VPN. I was able to access the website on WiFi …Thank you, no I don't use a VPN. I was able to access the website on WiFi but not mobile data and now I can't access on both. Could it be other Voxi customers (the network I'm on)? I asked a friend to check and they're getting the same despite having never visited the website, they're also on VoxiRead lessRead more

I think it's a VOXI thing. One of the other customers who share that IP address range may have done something to trigger the error, so their website is locking you all out. As for it not working on WiFi, the website may have also blocked your device MAC address too. It might also be worth deleting all cookies and trying again on WiFi to see if that resolves the problem.

andrewworrall125/01/2022 14:31

No I don't have anything blocking Google Captcha. Are you accessing the …No I don't have anything blocking Google Captcha. Are you accessing the website on WiFi or mobile data?Read lessRead more

Neither. Wired ethernet.

andrewworrall125/01/2022 14:35

Sorry I didn't mention, it isn't my home WiFi it's a shopping centre. I'll …Sorry I didn't mention, it isn't my home WiFi it's a shopping centre. I'll try my home WiFi later when I'm able toIs my only option to just wait for this temp range IP ban to expire? If so do you know how long they typically last or is it different every time?I appreciate the help thank youRead lessRead more

It's not unusual that a mobile data IP would be blocked. It's also not unusual that a public IP like a shopping center would be blocked. As Charlie suggested, it could also be that your phones MAC address is now blocked as a result of trying to connect on the same device which had a blocked data IP. I imagine if you get home and try it on your home WiFi that you won't have any issues. Clearing your cookies and cache before you try connecting on your phone again from a different IP is also good advice, and should prevent the same issue happening again if you try to connect on your phone from your home WiFi (edited)

andrewworrall125/01/2022 14:35

Sorry I didn't mention, it isn't my home WiFi it's a shopping centre. I'll …Sorry I didn't mention, it isn't my home WiFi it's a shopping centre. I'll try my home WiFi later when I'm able toIs my only option to just wait for this temp range IP ban to expire? If so do you know how long they typically last or is it different every time?I appreciate the help thank youRead lessRead more

If you connect via a different WiFi then you will get a different IP address.

Maybe they've had some dodgy orders done via the Shopping Centre WiFi so they have blocked it.

CharlieCheeze25/01/2022 14:37

I think it's a VOXI thing. One of the other customers who share that IP …I think it's a VOXI thing. One of the other customers who share that IP address range may have done something to trigger the error, so their website is locking you all out. As for it not working on WiFi, the website may have also blocked your device MAC address too. It might also be worth deleting all cookies and trying again on WiFi to see if that resolves the problem.Read lessRead more

I will give it a go thank you

I appear to now have brief access to the website, lets me access only if I accept all cookies and after 5 mins banned again but disabling cookies and refreshing regains access for 5 mins and so on. Thank you again for your help everyone (edited)

J_.25/01/2022 14:08

Are you using a VPN?If not, have you tried using a VPN?

No, I'm more trying to figure this out why I am not able to access the website (on Chrome) but don't want to use VPN. Does this look like an IP ban would you say? I could access the website on other browsers like Edge for a minute and now I can't (edited)

J_.25/01/2022 14:19

Try accessing it using your mobile data while not connected to wifi. If it …Try accessing it using your mobile data while not connected to wifi. If it connects, it could be something to do with your home IP. The reason I asked if you're using a VPN is that a lot of companies range ban VPN servers. And the reason I asked if you've tried using a VPN is that you could rule out it being an issue with your home IPRead lessRead more

Thank you, no I don't use a VPN. I was able to access the website on WiFi but not mobile data and now I can't access on both. Could it be other Voxi customers (the network I'm on)? I asked a friend to check and they're getting the same despite having never visited the website, they're also on Voxi

redserpent25/01/2022 14:30

Smythstoys works fine here. It does ask you to click the Captcha. Have you …Smythstoys works fine here. It does ask you to click the Captcha. Have you got something blocking google captcha ?Read lessRead more

No I don't have anything blocking Google Captcha. Are you accessing the website on WiFi or mobile data? (edited)

J_.25/01/2022 14:32

Yeah. Your mobile data IP is shared, so it's probably a temp range ban on …Yeah. Your mobile data IP is shared, so it's probably a temp range ban on your mobile IP. I'm not sure why it would also be blocked on your home WiFi IP, though. Is your WiFi home broadband or do you use a data sim in a dongle?Read lessRead more

Sorry I didn't mention, it isn't my home WiFi it's a shopping centre. I'll try my home WiFi later when I'm able to

Is my only option to just wait for this temp range IP ban to expire? If so do you know how long they typically last or is it different every time?

I appreciate the help thank you

its there problem, cant browse, no sale !!!