I placed an order from Just Eat today and the food was never delivered. It was from a restaurant that Just Eat manages the delivery for.
When the driver left the restaurant, I carefully monitored the driver's location on the GPS tracking. As the driver came close, my wife went outside to intercept the driver so that he wouldn't ring the doorbell (which might wake our baby). My wife waited and no driver arrived, so she came back inside. The order had been registered on the Just Eat system as having been "delivered" - but it wasn't.
When I spoke to customer service, I was told that "the order was marked as delivered, this means, it was delivered to you successfully" and "I am afraid that we can't process a refund for you since our delivery partner confirmed that it was delivered." I asked to speak to a manager who said the same thing.
Is this type of situation normal with Just Eat? Has anyone else had the same experience?