Royal Mail - tracking not being updated for the last few days?

Posted 15th Dec 2020
I imagine COVID + seasonal demand at play here, but I have a couple of parcels at opposite ends of the country, tracked 48 and tracked returns 48, but neither tracking has been updated since last week. Does anyone know if Royal Mail have suspended scanning / updating tracking at the moment?

I think they stopped updated for a bit during the first lock down? but maybe it''s just coincidence that both my parcels are delayed and stuck where they are.

EDIT: since posting this one of my parcel's tracking updated to say it arrived at a mail centre. At least it's moving, and I guess I am thankful that so far I've not seen anything like the 15 days some people are experiencing. Up to now I've been lucky and only had 3-4 days for some 48 hr items.
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Royal Mail Tracking

If you have sent a parcel or you are waiting for one to be delivered you can use Royal Mail’s handy tracking tool on their website if you paid for their tracked postage. Simply pop in your tracking number to the box and click ‘Track your delivery’. The information that comes up in the tracking area is the most up-to-date information about your parcel. Here is a breakdown of what the different tracking updates mean.

  • ‘We’re expecting it’ or ‘Item despatched to Royal Mail’ means that the item has been given to Royal Mail and more updates will follow.
  • If you see an update that says ‘We’ve got it’ then it means that the item has begun its journey in the Royal Mail network.
  • Another update you may get is ‘Internal exception occurred’ this refers to some technical or system issues that Royal Mail are experiencing.
  • ‘In transit’ refers to the item travelling through the different points of the Royal Mail network.

These are a few of the different updates you may get when looking at your Royal Mail tracking, but there are also a few more so if you are still unsure what your tracking update means then make sure to check the “Help” section of the Royal Mail website.


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Where to find the Royal Mail tracking number?

Your Royal Mail tracking reference number is the 9 to 27-characters-long number on your label or on your Post Office receipt.

If you have lost your tracking number, unfortunately, there isn’t much you can do apart from contacting the sender or the recipient.


What to do if your Royal Mail Tracking hasn’t updated?

Sometimes you may have some Royal Mail tracking issues, such as Royal Mail Tracking not updating or if your Royal Mail Tracked 48 delivery has not arrived.

Firstly, it is always best to double-check you are entering the tracking number correctly, as well as making sure the number you are putting in is definitely the right one. Sometimes in times of high demand or when there is particular strain being placed upon the Royal Mail network, such as over the festive period, the tracking may take a little longer to update.

It’s also important to note that parcels or letters sent with Royal Mail Signed for 1st Class and Signed for 2nd Class are scanned twice, once when they are sent and again when they are delivered. This means that sometimes, the status of your order may not update for a while but once it is delivered it should change then.


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How to Contact Royal Mail

In some situations, such as when your Royal Mail Tracked 24 is not updating or Royal Mail Tracking is stuck on ‘We got it’ or even just if tracking hasn’t been updated in a long time.

If you are unsure whether your parcel is lost as it still hasn’t been delivered then you may want to contact the Royal Mail customer services. If you want to get in touch here is how:

  • Call: You can call the Royal Mail customer service team on the Royal Mail tracking contact number 03457 740 740. Their lines are open Monday to Friday 7am-8pm, Saturday 8am-4pm and Sunday 9am-4pm.
  • Text Phone: For those who are hard of hearing then you can call 03456 000 606. Lines are open Monday to Friday 8am-6pm and Saturday 8am-1pm.
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