Have any other BG customers had similar issues?","comment":[{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/48937968","author":{"@type":"Person","name":"melanie.norman"},"datePublished":"2022-12-06T08:51:09.000Z","text":"I'm with British Gas and have been moved to the new billing system . I had a refund of £66.00 into my account last month and again yesterday."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/48938098","author":{"@type":"Person","name":"Murdock"},"datePublished":"2022-12-06T09:05:14.000Z","text":"Hi Ferris, I'm with British Gas and they haven't paid me either this month so you're not alone."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/48937511","author":{"@type":"Person","name":"FrampyStinkwonkel"},"datePublished":"2022-12-06T07:29:43.000Z","text":"Doesn't the Gov scheme get credited to your Energy account target than a cash payment? I thought that was the idea to stop people spending it then claiming they can't afford their bills?
I know mine gets credited. I'm on Eon."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/49085575","author":{"@type":"Person","name":"Ferris"},"datePublished":"2022-12-19T01:55:05.000Z","text":"This new account system seems to have destroyed whatever customer service BG once had. Not only do I still not have the November refund, they've also moved me onto monthly billing without notification or requesting a meter reading, then produced a bill that fabricates \"readings' by me (rather than just marking them as estimates).
An absolute clown show "},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/48937577","author":{"@type":"Person","name":"CrimsonSilver"},"datePublished":"2022-12-06T07:40:35.000Z","text":"Yep as below, the government payment is a credit to the account only…can’t be refunded to customers.
Mine has been credited to my BG account automatically around the 3/4th of the month."}],"commentCount":25,"interactionStatistic":5,"articleSection":"Ask"}