Posted 3 May 2024

Amazon Student Prime

I recently successfully renewed this but have now received an email - see below - stating that it has been cancelled at my request which isn't true.

Anyone else have this happen to them?

Wondering if this a genuine error or if they have subsequently reviewed my renewal and cancelled due to use of a Totum Pro card.

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  1. noodles321's avatar
    Why don’t you get in touch with Amazon support? We are not Amazon and cannot help you
  2. Gollywood's avatar
    Totem Pro no longer accepted for Student Amazon Prime.

    But the Totem Apprenticeship card was unless things have changed.

    @AndyRoyd is usually on top of this one... (edited)
    HappyShopper's avatar
    Author
    I know that but it's not what I am asking.

    I am asking if anyone else has had a similar experience with their Student Prime being renewed and then, a week later, it being cancelled.
  3. TristanDeCoonha's avatar
    The email i received gave me Student Prime for 6 free months, and paying £4.89(?) thereafter. I am now in my second year, and I not only didn't ask for it, I wouldn't even qualify without a fair bit of faking.
    Perhaps Totum found something wrong with your account, and alerted Amazon and other parties of potential fraud. Better to have it canceled "at your request", than to be called a liar.
  4. Kammykay's avatar
    Literally got the same email today and I never request jack
    HappyShopper's avatar
    Author
    The same email as me?
  5. jungleboy123's avatar
    I will cry the day my amazon student membership ends I feel like i am robbing them everyday i use it.
    onitslastlegs's avatar
    And that makes you proud?
  6. HappyShopper's avatar
    Author
    So, I found out the reason this happened - see below

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    TightOurSole's avatar
    So are you enrolled again now?
  7. ianncc's avatar
    I’ve had mine cancelled twice now in a period of 4 weeks. Just been cancelled again! Third time. Never even received any anotice of cancellation from Amazon on all occasions.
    Eventually they do reinstate my account but it is a pain in the arse. .
    I did get a message on one of the re invites that a lot of customers are getting the same problem.
    Also takes sometimes up to 12 hours to get re invited. Which is again a pain. (edited)
    HappyShopper's avatar
    Author
    Same - just had it auto-cancelled for the second time.

    Have emailed them again - let's see what they say this time.
  8. HappyShopper's avatar
    Author
    Following my post above, Amazon support got back to me a few days later and I re-enrolled - I was assured that the technical issue causing this had been resolved.

    Lo and behold, a week later, it has auto-cancelled for a third time - this time I got the below message even though my student status has already been verified.

    Have emailed them again - let's see what they say.

    ------------------------------------------------------------------------------------------------------------------------



    I know you have also had similar issues - are they now permanently resolved - at any point, did you get the below message - were you able to re-enrol despite receiving this message?

    52828173-FQ0AD.jpg (edited)
    Kammykay's avatar
    Thanks for the tag. I was on my 4th time when I got this email. I told them I wasn't happy and was assured it won't happen again. Let's see what comes of it. Even my back up account had it canceled once.
  9. ianncc's avatar

    No not really resolved.
    Got This message,will not happen again. Apologies blah blah .
    I was also assured this wouldn’t happen again.
    I’ll just keep sending my proof off each time I get cancelled.
    I usually this take the half price at the end of the trial.
    This is now about the 5th time.

    At this rate I’ll probably just keep getting the free trial.
    As each time they just start the 6 month trial again.

    I’ve got the time and the patience.
    I appreciate not everyone has either or. (edited)
    HappyShopper's avatar
    Author
    What is the time frame between you enrolling and it subsequently auto-cancelling?

    For me, it's a week.
  10. HappyShopper's avatar
    Author
    Apparently, the issue that was causing the problem has now been fixed and thoroughly tested - see below email - will sign-up again later today and see what happens in a weeks time.

    This time, gonna make sure I watch Clarkson's Farm S3 during that week.

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    x7RK's avatar
    Have you signed up with totum professional or totum apprentice? Apparently TP no longer works so I'm curious if ta does. Thanks
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