100mg fibre broadband , new box- £21pm x 12 months (first month free) and £12 refund (to reduce to £20 per month) - Virgin Media Retention Deal
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100mg fibre broadband , new box- £21pm x 12 months (first month free) and £12 refund (to reduce to £20 per month) - Virgin Media Retention Deal

77
Found 30th Nov
I had a fantastic deal with virgin for 50 mg broadband, basic TV and phone line with evening and weekend calls for £20 per month. deal was coming to an end and was going to more than double. spoke to retentions and they offered only £33 per month, but found a better deal with BT. placed an order to move my virgin number to BT and 2 days later received a call offering 100mg broadband, the newest box so you can watch it remotely, phone line with weekend calls and would be £21 per month. declined and he further offered free months line rental and £12 credit which reduces it to £20 per month.
This is the first time I have posted so apologies if anything has been done incorrectly.

Top comments

Just called to find out when my contract is due to end. Been told it ended in April! Got through to retentions, wanted me to pay £35 for the same above deal. Was paying £44. Told them to cancel. Will move elsewhere. Poor loyality for someone whose been with them for many years.

UPDATE:

I signed up to a new provider and asked the new provider I would like to take my number with me. It was the day after this that VM rang me. I got 100meg internet and phone line for £28 a month for a 12 month contract. But they gave me 2 months free (£56 credit). Works out to £23.45 a month. Not as good as the OP deal. Also sent me out a new VM 3 box.
Edited by: "simplelearning" 15th Dec
77 Comments

Always good to haggle, we get 50mb broadband for £23 a mointh and thats poor compared to some of the deals some of us get from Virgin !

already posted and you should also have got a upgrade to 100 for that price.

Very good deal .I pay £22 a month for same.which box did you refer to?

I phone a few days ago and they said they got nothing on offer, didn’t want to cancel and go through the hassle of phoning back etc maybe I need to do this for a better offer need to stop being lazy

Glad I saw this, even though I didn't take this deal but just logged onto my account and it showed up with a message to say I can upgrade to 200mb speed whoop.
Edited by: "Figo_Rulz11" 30th Nov

i got a letter saying i was getting a free upgrade to 100mb a while back due to the price increase and this jas not yet materialised... anyone else had theirs?

Ye they told 3 weeks ago they were upgrading me to 100 mb
when I phoned yesterday they said they were working on it

Very poor customer service, and expense.

They promissed to relocate my router free off charge as im a new customer as its in a black spot, they relocated it and charged me £99.00. I complained and get told there are no notes on the system to say it would be free !!!
Be very careful with this company !!!!

mackem19661 h, 5 m ago

Always good to haggle, we get 50mb broadband for £23 a mointh and thats …Always good to haggle, we get 50mb broadband for £23 a mointh and thats poor compared to some of the deals some of us get from Virgin !


Leave them and join as new customer if retentions don't reduce the price. And get cashback

if you are a gamer avoid VM by any cost, their broken sh3 with faulty intel puma 6 will give you latency nightmares

toolmen55 s ago

if you are a gamer avoid VM by any cost, their broken sh3 with faulty …if you are a gamer avoid VM by any cost, their broken sh3 with faulty intel puma 6 will give you latency nightmares


thats why you buy a netgear r7000
Edited by: "moneybanks14" 30th Nov

moneybanks1436 m ago

thats why you buy a netgear r7000




lol dude same issue in modem mode
my graph vivid 350 sh3 modem mode with r7800 as router


32610177-1iRST.jpgplease check yours let me have some laught
Edited by: "toolmen" 30th Nov

Just called to find out when my contract is due to end. Been told it ended in April! Got through to retentions, wanted me to pay £35 for the same above deal. Was paying £44. Told them to cancel. Will move elsewhere. Poor loyality for someone whose been with them for many years.

UPDATE:

I signed up to a new provider and asked the new provider I would like to take my number with me. It was the day after this that VM rang me. I got 100meg internet and phone line for £28 a month for a 12 month contract. But they gave me 2 months free (£56 credit). Works out to £23.45 a month. Not as good as the OP deal. Also sent me out a new VM 3 box.
Edited by: "simplelearning" 15th Dec

toolmen47 m ago

if you are a gamer avoid VM by any cost, their broken sh3 with faulty …if you are a gamer avoid VM by any cost, their broken sh3 with faulty intel puma 6 will give you latency nightmares


This is why I havent upgraded to a Superhub 3 from the 2nd gen. I use it a decent router, but the superhub 2 works fine in modem mode.

I didn't get any call from retention team. Finally moved to BT.

Left Virgin about 6 weeks ago and joined Vodafone,my Internet is much better now

Idk why everyone knocks virgins speed, always been spot on for me. 32612484-l9Va9.jpg

I wouldn't pay a penny in business to Virgin companies (yes I know they're not all the same ownership) after they today stole £2m off the NHS, enough to pay for 40 nurses!!
Edited by: "Rich44" 30th Nov

Best bet is to initiate a move to BT. Got my bill down to £23 a month for 200mb and phone line. My actual bill is only £17 as I had a £6 loyalty bonus they seem to have forgotten about!

moneybanks145 h, 31 m ago

i got a letter saying i was getting a free upgrade to 100mb a while back …i got a letter saying i was getting a free upgrade to 100mb a while back due to the price increase and this jas not yet materialised... anyone else had theirs?


I had this letter too but an upgrade from 100MB to 200MB, called em up in October, they said wait a week more. Called them up again in November and they gave me the free upgrade.

Just call em up.

100mg for £21/pm?....Expensive in my opinion if you are paying £210/kg

no point mentioning these sort of deals works for one person nobody else they always change what is offered and depends who you speak to.

Agahnim153 m ago

Idk why everyone knocks virgins speed, always been spot on for me. [Image]


m8 it's not about the speed, VM is great in that department, it's about latency andping spikes and that what matters if you are a gamer. check quality of your connction on thinkbroadband.com

I lect Virgin for BT. Got good deals every year except this year so moved to BT.

Only issue was I paid a month in advance for getting a £45 refund took 45 days to come by cheque.

Why is this deal hot, when its a person specific. Doesn't benefit anyone. Yes we know we need to haggle.

I also phoned the other night to find out when my contract was up. It ended in June. I told the guy it was a joke that I was not informed when it ended. He only offered me a £7 saving to sign up for 12 months to £52. Ridiculous amount of money.
I like virgin. Never had a problem but I want a better deal!

We are on disconnection for the 14th. No call back yet. And they could only offer £32 for 50mb and £37 for 100mb which is the basic deal.

we can’t get any other fibre optics in our area and they must know it.

Has anyone ever cancelled and rejoined as a spouse

DLC11 m ago

We are on disconnection for the 14th. No call back yet. And they could …We are on disconnection for the 14th. No call back yet. And they could only offer £32 for 50mb and £37 for 100mb which is the basic deal.we can’t get any other fibre optics in our area and they must know it.Has anyone ever cancelled and rejoined as a spouse


seems unfair when u can't get fibre cause it seems u can't move anywhere else , open fibre should be everywhere about now

DLC47 m ago

We are on disconnection for the 14th. No call back yet. And they could …We are on disconnection for the 14th. No call back yet. And they could only offer £32 for 50mb and £37 for 100mb which is the basic deal.we can’t get any other fibre optics in our area and they must know it.Has anyone ever cancelled and rejoined as a spouse



Yes, I did last year. In fact I (my wife) will be ringing VM this weekend to see what they can do and cancel our current BB only subscription.

I have been annoyed with virgin. I have wasted 3 hours in past 2 days sorting out mistakes they have done.

Then today I see my broadband bill for 75 pounds as my discounted ended. So I called up and said I want to cancel he was being very demanding for me not to cancel. He knew past 5 years I was getting the best deals.

The deal which expired was 200mb full house tv package and phone weekend free for £30 pound a month.

Get this if I wanted to keep this same package it would cost £45 pounds.

I said no. He was not offering anything good and I was very pissed of with virgin mobile in the morning.

I finally manage to get a deal which was crap but looking now. I don't think no one can offer me 100mb.

I downscaled and got 100mb standard tv and phone for £35 pounds. I said know 3 times and then he said he will give me 50 pound credit on top. Which he messed up and lost 12 pounds on that. I did not want to call them again to sort that out.

I also see £30 pounds for above package on site but must be new customers.

shez08516 h, 8 m ago

I didn't get any call from retention team. Finally moved to BT.


You will probably find its a better customer service.

Original Poster

eslick19 h, 3 m ago

already posted and you should also have got a upgrade to 100 for that …already posted and you should also have got a upgrade to 100 for that price.



sorry - my mistake. we did get the 100mg upgrade. added that into description. thanks

What TV box did you get ? 4k ?

Original Poster

krzaman19 h, 24 m ago

Very good deal .I pay £22 a month for same.which box did you refer to?



they said with the newest box (cant remember what its called) which is 1TB of storage and you can watch TV out and about on mobiles and ipads

Original Poster

DnbTse19 h, 23 m ago

I phone a few days ago and they said they got nothing on offer, didn’t w …I phone a few days ago and they said they got nothing on offer, didn’t want to cancel and go through the hassle of phoning back etc maybe I need to do this for a better offer need to stop being lazy



I don't know why but I think the fact I was moving my number to BT and BT arranged it, made them realise I wasn't bluffing

Original Poster

sam_of_london18 h, 22 m ago

Leave them and join as new customer if retentions don't reduce the price. …Leave them and join as new customer if retentions don't reduce the price. And get cashback



sam_of_london18 h, 22 m ago

Leave them and join as new customer if retentions don't reduce the price. …Leave them and join as new customer if retentions don't reduce the price. And get cashback



just need to use your partners name as you cant return for 18 months (I think)

Original Poster

simplelearning17 h, 54 m ago

Just called to find out when my contract is due to end. Been told it ended …Just called to find out when my contract is due to end. Been told it ended in April! Got through to retentions, wanted me to pay £35 for the same above deal. Was paying £44. Told them to cancel. Will move elsewhere. Poor loyality for someone whose been with them for many years.



I had the same. they said £33. they even allowed me to place the cancellation order/ it was only when BT put a request in for their number they changed their view

Original Poster

nomeames13 h, 15 m ago

100mg for £21/pm?....Expensive in my opinion if you are paying £210/kg



Im lost? £210/KG?

Original Poster

pureamz00311 h, 23 m ago

Why is this deal hot, when its a person specific. Doesn't benefit anyone. …Why is this deal hot, when its a person specific. Doesn't benefit anyone. Yes we know we need to haggle.



I get that, but was just trying to let people know, sometimes the threat of leaving isn't good enough to reduce the bills. had to actually place the order with |BT to move my number away from Virgin before they did anything to reduce it further. more of advice/tip than anything. just thought it might help someone else struggling to reduce bills around this time of year

Original Poster

DLC9 h, 56 m ago

We are on disconnection for the 14th. No call back yet. And they could …We are on disconnection for the 14th. No call back yet. And they could only offer £32 for 50mb and £37 for 100mb which is the basic deal.we can’t get any other fibre optics in our area and they must know it.Has anyone ever cancelled and rejoined as a spouse



maybe get another company to request to move your virgin number like I did. I was thinking of doing the spouse thing myself
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