Posted 3 days ago
Car Repair - taken 8 weeks
Hi,
So my car went in to Arnold Clark to get an ad blu sensor, sat nav replacement screen and then an MOT. My car is covered under warranty (warranty company booked me into Arnold Clark)
It took 3 weeks to fix the ad blu and sat nav screen issue. They then said they could do the MOT the following week.
They ended up doing the MOT much sooner but never called to say it failed on a Coil Spring (and bushes which I will have to pay for as they are not covered under warranty). It failed on 5th April.
I called back on the 16th April after discovering it had been MOT much sooner than they said.
The guy I was dealing with told me that he had been off work so they had not sought approval from the warranty company for the Coil Spring. I told him it was ridiculous that my car had been in by a month by this point and now another MOT had to be done (as it had gone past the retest window).
He then told me that he had to send a photograph of the spring to the warranty company to get approval. I told him I was not happy at having to pay for a second MOT- he said it was all his fault and for me not to worry about the second MOT charge as he would use his staff discount to get it cheaper for me!!
Another week goes by and I speak to another guy on the service desk who told me that the Spring had still not been ordered and that he could see no record of a photograph being requested by the warranty company (I think he only told me this as I told him I wanted all the correspondence between them and the warranty company as I was going to complain)
My car eventually got repaired yesterday and I need to collect it today.
Basically I have been told lies by Arnold Clark - the part was never ordered on the 5th April - it was ordered on Monday and fixed yesterday.
My warranty does not provide a courtesy car so all in all I have been without a car for 8 weeks because of their lies and incompetence.
They have said they will waive the second MOT charge but do I have any right to compensation for the length of time they have had my car?
Would appreciate anyone’s thoughts, thanks.
So my car went in to Arnold Clark to get an ad blu sensor, sat nav replacement screen and then an MOT. My car is covered under warranty (warranty company booked me into Arnold Clark)
It took 3 weeks to fix the ad blu and sat nav screen issue. They then said they could do the MOT the following week.
They ended up doing the MOT much sooner but never called to say it failed on a Coil Spring (and bushes which I will have to pay for as they are not covered under warranty). It failed on 5th April.
I called back on the 16th April after discovering it had been MOT much sooner than they said.
The guy I was dealing with told me that he had been off work so they had not sought approval from the warranty company for the Coil Spring. I told him it was ridiculous that my car had been in by a month by this point and now another MOT had to be done (as it had gone past the retest window).
He then told me that he had to send a photograph of the spring to the warranty company to get approval. I told him I was not happy at having to pay for a second MOT- he said it was all his fault and for me not to worry about the second MOT charge as he would use his staff discount to get it cheaper for me!!
Another week goes by and I speak to another guy on the service desk who told me that the Spring had still not been ordered and that he could see no record of a photograph being requested by the warranty company (I think he only told me this as I told him I wanted all the correspondence between them and the warranty company as I was going to complain)
My car eventually got repaired yesterday and I need to collect it today.
Basically I have been told lies by Arnold Clark - the part was never ordered on the 5th April - it was ordered on Monday and fixed yesterday.
My warranty does not provide a courtesy car so all in all I have been without a car for 8 weeks because of their lies and incompetence.
They have said they will waive the second MOT charge but do I have any right to compensation for the length of time they have had my car?
Would appreciate anyone’s thoughts, thanks.
Community Updates
26 Comments
sorted byLuckily I took out Peugeot’s own extended warranty.
Best part of 2k.
Had to drive 65 miles each way to the only dealer that would book me in for a warranty job, local dealers
told me 6-8 weeks for scan, then 3-4 weeks until fix.
The dealer I used to took 8 working days from start to finish including a weekend.
A relative of mine bought a used Mazda from Arnold Clark (it was not cheap) but had problems with it.
He took it to another garage to be checked and they said the car was not roadworthy and said it may cost many thousands to put right.
Arnold Clark took it back and did all the repairs but I cant believe they sold it in such an unroadworthy condition.
Before your story I had already decided NEVER to buy a car from Arnold Clark your story just convinced me I was right.
I think your complaint will be directed towards the warranty company though, as that is who your contract is with.
You could try writing a letter of complaint and see what happens but unless you've suffered an actual loss I'm not really sure what you could claim for.
You could ask for compensation as a goodwill gesture due to inconvenience. You may be lucky, but there isn't much you can do, except rely on their goodwill.
As for you not getting a courtesy car, there is a thing called consequential losses, maybe look into that. Think it basically means with you not having a car you've lost money as you could get to work or go to jobs etc
I’m not looking for a massive payout but even if they had stuck a free complimentary gift in my car (although it would have been an Arnold Clark umbrella and an air freshener - I would have at least felt acknowledged
Enough said.
If the warranty is with a 3rd party provider you can take the car to any registered garage and have repairs done there.