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    homecare british gas- what if they cant fix it ?

    hi ya ,

    i have a homecare agreement with british gas - they are here trying to fix my boiler but they can't fix it - so what happens now ? The house has no heating / hotwater and it's freezing and it's been a couple of days . Do they give you a heater or something to help out ? as I can't stay in the house with it being this cold as I have arthritis, and I dont have any relatives / friends to go to - I'm wondering to go and buy a couple of heaters
    so what happens now - do they just leave you like this ?

    30 Comments

    Get on the phone, right now and tell them......they will sort you out with heaters or whatever an you should be kept in the picture, they should not have left without telling you what was happening (and you should have demanded some answers).

    What did they say about it - did you ask them?

    I recently joined this, I know one fact is they will only replace a boiler if it is under 7 years old.

    Banned

    try asking the engineers that are at your house

    As Sassis says - ask the engineers, I'm sure BG have a boiler scrappage scheme in place to reduce the cost burden of a new boiler...

    OOh, I thought they'd been and gone, are they still there???

    Original Poster

    ive asked and they have been here since 9.30 and they just keep saying nearly there .....i'm just asking to see what my options are

    Original Poster

    now he's phoned a friend to come and help lol

    Banned

    denandyas;7660894

    ive asked and they have been here since 9.30 and they just keep saying … ive asked and they have been here since 9.30 and they just keep saying nearly there .....i'm just asking to see what my options are



    well there isnt any really, till they say they cannot fix it, how old is boiler? years ago they spent the entire day at mine, and did finally fix it

    By the sounds of it, you need to chill and wait for them to report back.

    Original Poster

    yes but he was here yesterday as well for 3 hours- you think it's hopefull

    Original Poster

    yes lol chill is the right word lol

    Banned

    bless ya, if they where there all day yesterday and all day today then you need to ask them for heaters if its not working, how old is the boiler

    Original Poster

    8+ years old

    Banned

    denandyas;7660941

    8+ years old



    then if i was you ide hope and pray they can fix it, anything over 7 yrs is not replacable under this scheme

    As Sassis says - ask the engineers, I'm sure BG have a boiler scrappage … As Sassis says - ask the engineers, I'm sure BG have a boiler scrappage scheme in place to reduce the cost burden of a new boiler...



    they will but get some other quotes - BG quoted us £4000 for a new boiler!! Got a better boiler than they were offering installed for half that with a 5year warrenty.

    Pretty sure they won't replace it if it's totally gubbed then - in the terms and conditions they only replace boilers that are under 7 years old.

    That said, you could say it is about 6.5 years old - how they gonna tell?

    Original Poster

    just for future reference - was that in london

    Banned

    moob;7660969

    Pretty sure they won't replace it if it's totally gubbed then - in the … Pretty sure they won't replace it if it's totally gubbed then - in the terms and conditions they only replace boilers that are under 7 years old.That said, you could say it is about 6.5 years old - how they gonna tell?



    doesnt it have to have some kind of service record, also im sure boilers have an installation date somewhere

    British Gas are useless from my experience. When we moved into this house (10 years ago) we took out a cover for the boiler with BG. Not long afterwards something went wrong with it and they came out, messed around with it for ages and then said they couldn't fix it! We sacked them and took out cover with Bosch instead, they came out and fixed it straight away!
    If you have a Bosch boiler especially, take your cover out with Worcester Bosch and don't go near BG!

    sassie;7660987

    doesnt it have to have some kind of service record, also im sure boilers … doesnt it have to have some kind of service record, also im sure boilers have an installation date somewhere



    I read the T&C pretty closely, and I'm sure it doesn't specify anything about a service record - they recommend you get it serviced regularly, but it's not a requirement IIRC.

    The installation date sticker they put on them is only written on using a pen - kinda easy to alter/remove etc.

    Banned

    moob;7661053

    I read the T&C pretty closely, and I'm sure it doesn't specify anything … I read the T&C pretty closely, and I'm sure it doesn't specify anything about a service record - they recommend you get it serviced regularly, but it's not a requirement IIRC.The installation date sticker they put on them is only written on using a pen - kinda easy to alter/remove etc.



    a bit late in the day now, their record from taking out the policy will show a date from when they 1st came out, well mine did

    I had the opposite, rang them and they told me I had free boiler cover as a dual fuel customer, they came, fixed it all (very old boiler) and charged me £25 for the second part, as you only get one part for free.......they even provided the more expensive part as the free one.

    Banned

    wendyak;7661065

    I had the opposite, rang them and they told me I had free boiler cover as … I had the opposite, rang them and they told me I had free boiler cover as a dual fuel customer, they came, fixed it all (very old boiler) and charged me £25 for the second part, as you only get one part for free.......they even provided the more expensive part as the free one.



    what? free boiler cover? never heard of that, best not be, i paid for years for this and i have dual fual

    worto03;7660957

    they will but get some other quotes - BG quoted us £4000 for a new … they will but get some other quotes - BG quoted us £4000 for a new boiler!! Got a better boiler than they were offering installed for half that with a 5year warrenty.



    where did you get your boiler from? i got quote from BG as well and they quoted £4200 so i;m looking to find some other alternatives.

    sassie;7661060

    a bit late in the day now, their record from taking out the policy will … a bit late in the day now, their record from taking out the policy will show a date from when they 1st came out, well mine did



    That's based on the assumption the OP has had the cover for the life of their existing boiler however.

    andrpro;7661142

    where did you get your boiler from? i got quote from BG as well and they … where did you get your boiler from? i got quote from BG as well and they quoted £4200 so i;m looking to find some other alternatives.



    Get a few quote from local reputable companies who are Gas Safe registered for installing boilers - BG are known to be dear, a local guy should be able to do the job for around £2k.

    Banned

    moob;7661309

    That's based on the assumption the OP has had the cover for the life of … That's based on the assumption the OP has had the cover for the life of their existing boiler however.



    no, when bg 1st come out to inspect the boiler, no matter what year, they take details of boiler installation, dont think many would think to change the date and those that would would probably to change it to when the boiler was no longer sold - lol

    Original Poster

    well i prayed and prayed and prayed -

    and they fixed it - after 8 hours they fixed it - so BG came through - nice guy as well - Gave him some lunch for his troubles

    I'm getting nice and toasty as we speak - and planning a nice warm bubble bath to warm me up that bit extra !

    Thanks all for the help !

    Banned

    awww glad to hear everything got sorted for you, enjoy ya soak xxxx

    Original Poster

    ta v muchly sass
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