O2 UK Recalls Own Brand Phone Chargers

O2 Recalling various own brand chargers due to some reports them being faulty, information below.

We’ve received a very small number of reports on a few faulty O2-branded plugs, and although there was no report of injury or damage to property, we’ve decided to remove them from sale.



A full investigation was conducted by the third-party supplier, Exertis. While they’ve confirmed there were no significant failures in testing, and there’s a very low likelihood of public risk, they’ve recommended a voluntary product recall, which we’ve followed.

This product recall affects a range of 45W and 20W O2-branded plugs, sold by us from August 2021–January 2023.



The configurations include:

O2 Original 45W Mains Charger with USB-C to USB-C Cable
O2 Original 45W Mains Charger with USB-C to Lightning Cable
O2 Original 20W Mains Charger (without Cable)
O2 Original 20W Mains Charger with USB-C to USB-C Cable
O2 Original 20W Mains Charger with USB-C to Lightning Cable


They look like this:


How do I get a replacement?


You can request a replacement by emailing O2support@exertis.co.uk and referencing the voluntary recall process. The Exertis team will arrange for one to be sent directly to your home address. Click here for full info.



Please recycle your affected plugs at any recycling point near you – find one at recycleyourelectricals.org.uk – or bring it into any O2 store


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