Posted 28 June 2020

UberEats won't refund me

I order food and thevwrap missing drink and chips was in the bag I contacted the restaurant and they said to get refund from interests I contacted them and they are not willing to give refund...can I request refund from PayPal
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  1. rik111's avatar
    Probably couldn’t understand you because I have not got a clue what you are trying to say...... Maybe read back what you are typing before posting.
  2. SaturdayGigs's avatar
    rik11128/06/2020 11:31

    Probably couldn’t understand you because I have not got a clue what you a …Probably couldn’t understand you because I have not got a clue what you are trying to say...... Maybe read back what you are typing before posting.



    Was going to post the same, no idea what OP is saying.
  4. deleted216237's avatar
    Refund from interest
  5. MadeDixonsCry's avatar
    jsac28/06/2020 11:57

    I am guessing that Autocorrect changed Ubereats


    What about the rest of the post...?
  6. M015T's avatar
    Don't understand a word from this post. Confusing.
  7. deleted2441513's avatar
    deleted21623728/06/2020 16:35

    When they first started perhaps. They wouldn't refund me for a mistake the …When they first started perhaps. They wouldn't refund me for a mistake the takeaway made and takeaway wouldn't answer. Just eat said leave a bad review that's all they can say.


    I find that if you order from a big chain like KFC, McDonalds etc they will refund straight away but when you order from a small independent takeaway they need to investigate for 48 hours. If you keep complaining then will refund you. (edited)
  8. Phsycronix's avatar
    deleted419728/06/2020 11:35

    Was going to post the same, no idea what OP is saying.



    I guess; reading between the lines; they ordered food - paid by Paypal - and some things were missing from the order?

    No chips or drink.
  9. deleted1105004's avatar
    rik11128/06/2020 11:31

    Probably couldn’t understand you because I have not got a clue what you a …Probably couldn’t understand you because I have not got a clue what you are trying to say...... Maybe read back what you are typing before posting.



    OP ordered food but it was missing it’s wrap and refund must come from interests. They are debating contacting PayPal for loss of wrapping - this is after interests denied their refund initially.
    deleted419728/06/2020 11:35

    Was going to post the same, no idea what OP is saying.

    (edited)
  10. SaturdayGigs's avatar
    deleted244151328/06/2020 13:16

    Use Just Eat much better customer service and they most likely refund the …Use Just Eat much better customer service and they most likely refund the whole order.


    Cheaper to order direct from my local Indian takeaway than use just eat. Free delivery and lower minimum order. (edited)
  11. MadeDixonsCry's avatar
    rtbsghgfh28/06/2020 14:04

    A recent kfc order gave me gravy instead of corn on the cob - got a …A recent kfc order gave me gravy instead of corn on the cob - got a complete refund automatically through the app, didn't have to speak to anyone. Shame I now feel I wasted the 50% off offer.


    ...but you got 100% off....
  12. B0ne5's avatar
    I ordered nuggets the other day. 2 boxes. No dips arrived. I just when on the app and reported it. Was offered refund straight away.
    41234189-nVdCt.jpg (edited)
  13. mutley1's avatar
    M015T28/06/2020 15:59

    Don't understand a word from this post. Confusing.


    i don't think you are the only one, lol
  14. Justsuperman's avatar
    They’ve done this with me I’ve had to raise a chargeback. ordered 3 items a coffee from Costa and toasties and a cake they only brought one bag and it had the drink inside. I stopped the driver before he left he said sorry only got one bag you need to contact Uber eats and they wouldn’t refund. I said well I haven’t received the goods so will be contacting my bank for goods not received.
  15. Sam223's avatar
    Yes, open a case in the PayPal’s resolution centre
  16. Rednirah's avatar
    Has happened to me, they are a pain the ass to deal with, shocking customer service. Hit them up on FB.
  17. deleted2441513's avatar
    Uber eats have terrible customer service. At most they may offer you £3 credit but that’s it. Chargeback the money.
  18. sane4sure's avatar
    If they refuse to refund, Paypal dispute every time.
  19. gyalliokeunique's avatar
    Ive also have problems with Uber , especially when they display an error message telling you ‘your order wasn’t complete’ and then you go an order again to find 2 delivery drivers at your door .
  20. deleted2441513's avatar
    Use Just Eat much better customer service and they most likely refund the whole order.
  21. rtbsghgfh's avatar
    A recent kfc order gave me gravy instead of corn on the cob - got a complete refund automatically through the app, didn't have to speak to anyone. Shame I now feel I wasted the 50% off offer.
  22. rtbsghgfh's avatar
    MadeDixonsCry28/06/2020 14:07

    ...but you got 100% off....


    Saving the voucher for another order and getting 150% off would have been better though
  23. deleted216237's avatar
    deleted244151328/06/2020 13:16

    Use Just Eat much better customer service and they most likely refund the …Use Just Eat much better customer service and they most likely refund the whole order.


    When they first started perhaps. They wouldn't refund me for a mistake the takeaway made and takeaway wouldn't answer. Just eat said leave a bad review that's all they can say. (edited)
  24. deleted216237's avatar
    deleted244151328/06/2020 16:52

    I find that if you order from a big chain like KFC, McDonalds etc they …I find that if you order from a big chain like KFC, McDonalds etc they will refund straight away but when you order from a small independent takeaway they need to investigate for 48 hours. If you keep complaining then will refund you.


    Thanks
  25. MadeDixonsCry's avatar
    rtbsghgfh28/06/2020 14:18

    Saving the voucher for another order and getting 150% off would have been …Saving the voucher for another order and getting 150% off would have been better though


    No...that's 75% off (assuming both orders were same value) but thanks for playing.
  26. rtbsghgfh's avatar
    MadeDixonsCry28/06/2020 17:36

    No...that's 75% off (assuming both orders were same value) but thanks for …No...that's 75% off (assuming both orders were same value) but thanks for playing.


    One should never assume... and you're welcome
  27. M015T's avatar
    Is 'the v wrap' special 'v day' anniversary wrap edition?
  28. jcrulesfootball's avatar
    My Sister in-law didn’t receive all her order from Macdonalds, half was missing and they wouldn't refund her! Couldn’t believe it, you think these days if you pay for something and dont get all you pay for that it would be a given for them to refund you. Someone did say she could open up a claim with her bank of some kind. I have just told her if she did order from them again to do so through Paypal.
  29. mikepaterson's avatar
    Note, if you get a refund through PayPal, Uber will block your account stating that you owe them money. I ordered a meal in January as I had a 50% discount code that I applied, bringing the cost down to £17.97 from £32.97. When I got my Paypal receipt I saw immediately that it had gone through at £32.97. I looked in the APP and could find no way to contact Uber so I filed a case the next day with PayPal. Paypal investigated and having seen my screenshots, refunded £15. I then found out that Uber have blocked my account stating that I owe them £32.97. and that there is a chargeback on my Paypal account. I checked with Paypal, there is no outstanding chargeback. I showed the evidence to Uber support - screenshots of my PayPal account showing the £32.97 payment and then the £15 refund but they refuse to act sensibly and continue to state I owe them £32.97. I cannot even close my account now as they say I have an outstanding balance. The Paypal customer support person told me that Uber usually act in this way and that he has seen it happen lots of times. What a bunch of crooks. (edited)
  30. Mat9683's avatar
    I've had a similar problem with UberEats

    They sent me someone else's order entirely, so it was 100% wrong. Customer service, on the in-app email chat were 'very unhelpful', so armed with screenshot of order, and takeaway packing slip, I filed a PayPal case of "not as described" which got very quickly awarded and refunded.

    When I placed my next order, a few weeks later, they hit me with a random charge on PayPal, then charged me the correct amount on my credit card, for the order I placed.

    After 4 days of wrangling with UberEats, they disclosed that the charge, was an account arrears, to service the PayPal claim.

    I am currently awaiting my Small Claims Court hearing date (gov. Money Claims Online service) on this one.... It's an 'NC' court code reference, meaning it will be heard in Maidstone
  31. mikepaterson's avatar
    Mat968309/11/2021 10:57

    I've had a similar problem with UberEatsThey sent me someone else's order …I've had a similar problem with UberEatsThey sent me someone else's order entirely, so it was 100% wrong. Customer service, on the in-app email chat were 'very unhelpful', so armed with screenshot of order, and takeaway packing slip, I filed a PayPal case of "not as described" which got very quickly awarded and refunded.When I placed my next order, a few weeks later, they hit me with a random charge on PayPal, then charged me the correct amount on my credit card, for the order I placed.After 4 days of wrangling with UberEats, they disclosed that the charge, was an account arrears, to service the PayPal claim.I am currently awaiting my Small Claims Court hearing date (gov. Money Claims Online service) on this one.... It's an 'NC' court code reference, meaning it will be heard in Maidstone


    good luck
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