Unfortunately, this deal is no longer available
*
840°
Posted 20 August 2015
EE GLITCH GALAXY S6 Edge 128GB £14.99 per month (24 month contract) + £29.90 upfront = Total Contract Price £389.75
Shared by
MazingerZ
Joined in 2013
22
1,190
About this deal
This deal is expired. Here are some options that might interest you:
Informed by EE staff. Try your luck. Site may be busy.
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1141 Comments
sorted byWhy would you ring?!
If you are so worried or affraid to try it - don't do nothing and let others, more brave users get the deal instead!!!
Always same situation...
I bet soon HUKD will be best place for retailers to quickly spot the errors and glitches...ehhh:(
(edited)
Welcome to HUKD.
The worst I've seen was the Saltrock voucher glitch a month or two back. A fairly small company who would take huge losses honouring 10,000+ £0 - £2 orders, yet 'victims'/legal experts felt the need to vent about it on Saltrocks Facebook when they got cancelled demanding they get their orders or have compensation because '"the order confirmation is a contract".
Sickens me how self-entitled people can be at times. If I go for a misprice and it doesn't come off, I just brush it off and get on with my day!
(edited)
He wanted to personally apologise to me for the cock up and agreed to:
- Honour the deal as advertised.
- Send a free accessory kit with the phone.
- Provide free phone insurance for the next 3 years.
- Pop round and massage my feet this afternoon.
- Arrange for his 24 year old daughter to see to my every need.
I'm not sure if I should agree to this offer or am I letting him off lightly?????
.
if this was a glitch or is a glitch you have just informed them of it and they will cancle what you have ordered and everyone elses , it was the same with the washer dryer from argos , why do people go and tell the company they have made a mistake is beyond me , if you want to go for it pay your money and roll the dice but i can tell you now if people like you kepp on telling these big companys about mistakes we will never get a great price again , , oh well you have been warned its a pity you could not keep quiet and just pay the ridiculus amount of money they are asking for this phone its so cheap , unless you are scared to wait for them to return your money
FFS oO (_;)
You forgot the full stop after "EE website". 7/10 for effort though.
1) I thought I had a Deal! Well no. Like others have said there is no deal. It’s a well documented point of law. More specifically though, The contract between you and EE is actually formed the moment you activate your sim. Per their fine print they can refuse the order up to that point and so can you. Effectively this means that you should only get excited about these deals when you actually get your delivery and hold the product in your hands. The order number you get as part of the process is a reference for the order you have placed with the company to provide some goods. Its your order and you are the initiator. The company can therefore choose to accept or decline your order as they deem fit.
In other words, the next time this happens, please do try your luck. Make 1, 10 or 50 orders if you wish but please please please don’t:
a) call the retailer and alert them (unless you are good Samaritan or a shareholder)
b) get your hopes up. Its a lottery. You gotta be in it to win it, but why waste time fretting and getting demeaned by nameless customer service agents.
2) Spare a moment and think about the retailer. If you were the retailer, would you be keen to honour an erroneous offer which would cost you £500 or so per order times thousands of orders? I am sure we would all want to get a way out of that situation if there was one. Well that out is there in the law which then filters in the retailer’s terms and conditions, in that the offers on the website are simply invitations to treat and not a contract of sale. Even if for arguments sake a contract exists, one party can still not perform and then the other party can decide to pursue damages, but they would have to prove that they were out of pocket as a result (after having made reasonable attempt to minimize their loss). One such situation may be where you had acted on the deal and based on that had sold the phone onward at say cost + 10% but when no phone arrived, you bought it at full price to fulfil the sale, as you are a very principled person who does not renege on a deal even when a mistake is made.
Its different for passive (online) and active (face to face, phone, retail sales) where a deal is knowingly struck between two parties. Then its called getting a bargain or getting fleeced depending on the situation. That’s perfectly fine, legal and simply how business is done. Someone wins, someone loses. Other than that, for online sales, you got to give the retailer an out in the same way you have an out in the form of all these cooling off periods.
3) Whose to blame then? I’ve run businesses and its hard work. You gotta depend on people i.e. employees, except that the problem is that people are human which means there are all sorts – smart ones and careless ones so mistakes will happen but also most employees don’t really care about the companys money like their own. I mean how many of you would accidentally sell the same phone for this price if it were your own on gumtree or eBay? Not many I am sure. No when its our money we check and double check.
I don’t blame the employee so much, mistakes happen but should not keep happening. In my line of work we get deals double checked before they get put on. Plus, we have programmed our system is set up to flag up orders that come in and are not within required profit margin parameters. EE’s back end system not being robust enough and allowing orders to go through which simply are not within profitability parameters is where the true crime is. I would take to task the Director or Manager who looks after this side of things not the team members who simply follow the lead, and I would probably reward the employee who actually catches the glitch. That said, the larger the organization the greater the inefficiency instilled within it has been my experience. Just look at the HS2 project or the Royal Mail sale debacle or the cost overrun on the two aircraft carriers!
4) What about my precious data? Well, any data you give is totally on your own volition and given in the course of placing your order or say signifying your interest in the deal that you saw on the retailers website. The Retailer has a responsibility to safeguard the data and can indeed be sued for damages if they negligently handle your data or sell it on without your express consent.
If you are so concerned about your data, all you need to do is send EE a written request under the Data Protection Act to delete all details that they hold about you save those that they may need to use internally for accounting, tax or regulatory purposes.
So basically EE can mess us about and get away with it so to speak? Well no they shouldn’t. EE should be smart enough to win back upset customers. I normally find £20 cash does the trick for most people but giving cash away is always my last option, as I lose the customer and the cash. The way I do it and the way EE should do it should be to actually offer a substantial saving on contract price. If I were EE I would offer a 20% time limited discount offer as a gesture of goodwill (which they already give to NHS staff etc anyway – so not exactly a loss) or 30% depending on how much flak EE gets on social media. That way you show you care, get some customers back but don’t really lose much from your bottom line.
I think the petition that’s been started is the wrong approach. There is no legal case against EE and the guy who started it should really do research rather than get other people to join in and waste their time.
If you must do something, just get on social media and write about it on face book and twitter e.g. that you placed an order for son, daughter etc, waited days and then did not even get an apology or goodwill gesture. Stuff along those lines works and gets people on your side. Don’t make a mission out of it, keep going on about it as that always fails and makes people look at you negatively as just another chancer with too much time on his hands. If you’re lucky other people will share your sentiments and join in with similar stories. If enough people join then the company acts. You could also write to your local daily or the EE customer service team, but I don’t think you will get much joy there.
I know this is long and to be honest I’ve never posted anything this long on a forum. Apologies if I’ve bored you but I’ve only written after I read some of these comments and saw how people were still going on about this deal and wasting time on it. I thought it could help people avoid being upset, frustrated and more importantly waste their time calling, following up and chasing their tails the next time this sort of thing happens.
Get real. Regardless of whether anyone rings up or not they would have systems in place to flag mistakes up like this. I work in retail and anyone who sells online has to have safeguards in place to ensure their ecommerce applications don't suddenly send out items below cost, etc... EE aren't some fly by night sole trader - they are a huge business who can't afford not to have appropriate software in place to detect mistakes like this.
It's the same everytime with deals like this - someone always "rings up to check" and some cry baby always responds with "waaah! Why would you do that??! You've ruined it for everyone!"
(edited)
I tweeted to alert them straight after, don't want too much competition lowering my profits
The whistle blowers should be banned from hukd immediately. No questions asked.
So how is everyone tonight?
Protesting barristers already on the case...
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How is it 'clear' though is my point. What actual evidence is there that it was all for the sole purpose of data mining? And remember the onus would be on you to prove it to be true if the petition is going to have nay effect.
Though with 51 signatures, I doubt EE are quaking in their boots.
I won't sign it even if they cancel my order, mis-price, who cares. All of the outraged people have probably given their data out willingly anyway to many other companies without a moments notice.
Also, 'solidarity to the cause'. Are you serious? These aren't blood diamonds EE are dealing in. It's not racism, gay rights or curing cancer . . . It's a phone. It is not a 'cause'.
(edited)
Why do people always ring up oO
You!!!!!!
There's always one with this bloody picture
better out than in
Oooh, you sound angry! So angry you've forgotten how to use any form of punctuation other than a comma! oO
I don't get it either. Anyone who has ever phoned up on one of these is probably legitimately retarded.
Welcome to HUKD.
Great way to start...oO
why on earth did you ring them ?
In this case mate - why are you here?
I phoned Olaf Swantee (EE's Chief Executive) - he advised that this is a misprice and that EE will cancel all orders and bombard people with junk mail in the near future.
As a thank you, he's going to advise his PA to send me a £5 Amazon voucher tomorrow.
Feel free to contact him too: ceoemail.com/s.p…015
I vote for: -