Hey everyone, hope you're having a fantastic day.
I'm left shocked at the customer service at Currys. We normally buy at JL or Richer Sounds when it comes to TVs but this time around we decided to go with Currys.
5 years were clearly written in the subtitle when the TV was bought last year, they still do 5 years on the newer models but it's hidden away under a tab instead of screaming it out.
I called up to speak to someone, kept being transferred.
I have been told I have 1 year on the TV - what is the best thing to do about this?
P.S nothing is wrong with the TV, I got a call from LG letting me know that my warranty expired, to which I told them I have 5 and they said to check with Currys - this is how I ended up here.
I'm left shocked at the customer service at Currys. We normally buy at JL or Richer Sounds when it comes to TVs but this time around we decided to go with Currys.
5 years were clearly written in the subtitle when the TV was bought last year, they still do 5 years on the newer models but it's hidden away under a tab instead of screaming it out.
I called up to speak to someone, kept being transferred.
I have been told I have 1 year on the TV - what is the best thing to do about this?
P.S nothing is wrong with the TV, I got a call from LG letting me know that my warranty expired, to which I told them I have 5 and they said to check with Currys - this is how I ended up here.
40 Comments
sorted byThis wayback link does show ti has 5 years guarantee on 14th April 2021 (the closest archive time it has for that page)
Buy LG OLED55GX6LA 55" Smart 4K Ultra HD HDR OLED TV with Google Assistant & Amazon Alexa | Free Delivery | Currys (archive.org)
Edit: Just saw that you found it too as I was posting (edited)
Currys will claim ignorance unless you can prove.
Do you have any proof currys offered 5 year warranty?
Do you have any links? You can use the wayback machine: archive.org/web/ (edited)
If you mean penultimate claim year: yes.
Outcome was compensation of 50% of purchase price against a contested 9year life expectancy.
HUKD member cited example of successful CRA claim at beyond yr4 for a busted TV shifted by the subject trader of this thread (don't know if penultimate/Scottish) at:
hotukdeals.com/com…479
Boycotted them in the late 90s and they were seriously bad then. (edited)
Thanks for providing WBM, I checked this and links seem to be expired from homepage onwards I'll keep trying.
When you shop with JL they literally send you a separate email with the guarantee information. Currys sent a standard invoice with nothing else on. Unfortunately, I did not take any pictures.
The good thing is my TV is still working, I may not even need the warranty but at least I know never to give Currys our money again - it's shocking that they have such bad CS in 2022. (edited)
I tried that, if you look above I managed to find a snapshot like @MadeDixonsCry said.
We got there at the same time, really appreciate the deep diving.
Thank you both @TheGalaxy & @MadeDixonsCry (edited)
I'd be happy to take on Currys with the noted info in this thread of pre & post purchase specific product URLs and associated product URLs all showing 5 yr wty.
I would be approaching Currys now to confirm 5 yr wty, and if Currys continued to deny 5 yr wty was included at point of sale I'd be presenting immediate claim for the equivalent cost of 5 yr wty, and still present Currys with CRA claim if the TV failed within CRA period.
What was model of TV?
Can usually reassemble likely URL from model number.
Had the same problem when I bought my Panasonic, advertised with a 5 year warranty in store & online. The 5 year warranty is actually offered by Curry's & not the manufacture of the TV. I was offered no paperwork to the fact of the 5 year warranty at the time so I had to print off the blurb & get a manager to sign & date it as they couldn't provide any detail. (edited)
Not wanting to be negative, however id check if the 5 year warranty was for screen burn only. Sure i came across this recently when looking at an OLED TV and thought ah good it has a 5 year warranty which was advertised on the webpage, upon closer expectation it was 1 year for general and 5 years for screen. Cant recall the reatiler though.
Good luck and hope you get the right outcome from currys
I stop buying from them a few years ago after they refused to honour a £20 voucher .
I know it's not much but after always buying from them for many years before the were called Dixons and something else before that .
I shop at AO now
This is a common issue that many don't understand or acknowledge thinking currys will cover all 5 years when they don't, this is why you have to research these things. (edited)
When this thread started, I went looking for the email and couldn't find it - but was filing something last night and found the printout, which helped me find the email.
Now, as the email consists of an image, which gets downloaded when you view the message, the email is now completely different to the one I printed at the time.
They do not have good CS.
If only I had known before, it's a lesson. I'll learn. Thanks. (edited)
I suppose they could send you to their terms and conditions where It'll have E&OE Errors and omissions excepted
Your 14 April 2021 archive shows 5yr wty as does earlier 22 Dec 2020, although buried in "Specification" tab.
Unlikely that 5yr wty would disappear in between so I'd be happy to take on Currys with that info, although TBH I'd probably bypass Currys & just go straight to CRA via credit provider as I would have paid via credit on that purchase.
Regardless of Currys wty or not, you have 6 years of CRA opportunity against Currys (& any applicable credit provider) unless you live in Scotland.
From multiple previous CRA experiences: credit provider every time for CRA claim.
Congratulations on finding that. Did you see that the '5 year guarantee included' is a link that really goes nowhere useful.
Also FYI (in case you haven't done it - it might be useful) is that if you navigate to
web.archive.org/web…tml
and filter by LG and OLED, you will see that all their (17) LG OLEDS included a 5 year guarantee at this point.
Ditto had a knightmare when mp3 players first came out won't buy anything except games from them now and that's if it's really cheaper
You must be new to commerce in the uk
OP - hopefully you've saved the page as a pdf file. (edited)
Subject product page URL for 5 year warranty terminates at Currys own care product which is nothing to do with manufacturer warranty and so has no registration obligation.
Currys 5 years offer isn't really offering much except negating pro-rata use reduction as Currys holds the CRA durability obligations for 6 years anyway;
a consumer does not need a "warranty" to hit Currys with a statutorily-provided repair obligation even at month 72 of ownership, unless you live in Scotland when Currys romp home without repair obligation from month 61.
Send this thread to Martin Lewis. (edited)
Got my 5 year warranty In writing in the end
Have you ever tried enforcing the Consumer Rights Act five to six years after you have bought a product from anywhere?
It won't be easy trying to get a repair or replacement from any retailer after such a long time period (unless maybe you have some sort of extended warranty).
The mechanism of a CRA claim at month 7 is not significantly different to the mechanism of a CRA claim at month 59 as the trader has an equally static statutory obligation to discharge during the product lifetime; but the resulting benefit of the claim may be significantly different depending on the reasonable life expectancy of the problematic kit.
I am aware of that, and I'm going to take that as a no then, that you haven't had personal experience of making a CRA claim five to six years after a purchase
I was wondering where my initial email went? I didn’t print it out but this makes sense now.