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acpy23/03/2020 08:35When every country in the world is trying to fight the corona virus. Are …When every country in the world is trying to fight the corona virus. Are we really that concerned about getting money back from the government for travelling? The resources could be useful to be spent somewhere else right now when the country is in need!
acpy23/03/2020 08:35When every country in the world is trying to fight the corona virus. Are …When every country in the world is trying to fight the corona virus. Are we really that concerned about getting money back from the government for travelling?
acpy23/03/2020 08:35When every country in the world is trying to fight the corona virus. Are …When every country in the world is trying to fight the corona virus. Are we really that concerned about getting money back from the government for travelling? The resources could be useful to be spent somewhere else right now when the country is in need!
Regprentice23/03/2020 08:43I have advanced rail tickets on a transport for Wales service. I've been …I have advanced rail tickets on a transport for Wales service. I've been told all I can do is rebook on another train in the next 12 weeks. No refund available and the next cheapest journey available during that time was another £7 to pay to keep the tickets valid. They said I would have to keep rebooking tickets during a rolling 12 week window until I was able to use them. The cheap journey I'm doing is usually only available on one train a day which is £50 or £60 quid. All other journeys on that route available are around £250-350.
Els1e23/03/2020 08:40I'd booked an advanced ticket to London for May 29th ... before we knew it …I'd booked an advanced ticket to London for May 29th ... before we knew it was going to get this bad. Currently, East Midlands Rail won't let me cancel this online as they say it's non-refundable. I hope this Govt decision means I will be able to get my money back.
dazbang23/03/2020 08:58Bums! My GF got a refund on her monthly ticket on saturday but had to pay …Bums! My GF got a refund on her monthly ticket on saturday but had to pay an admin charge of £10... oh well...
acpy23/03/2020 08:35When every country in the world is trying to fight the corona virus. Are …When every country in the world is trying to fight the corona virus. Are we really that concerned about getting money back from the government for travelling? The resources could be useful to be spent somewhere else right now when the country is in need!
Cheeky2chops23/03/2020 09:58So what's going on?
Niceaction23/03/2020 10:50I have 10 weeks left in £4900 ticket. Do the rules about not being able …I have 10 weeks left in £4900 ticket. Do the rules about not being able to claim anything when you have less than 3 months remaining still apply?
Weehamish23/03/2020 10:59How this a deal?
wonneil23/03/2020 08:34You've always been able to get refunds for part used annual season tickets. …You've always been able to get refunds for part used annual season tickets. How much do you save by there being no amin charges?
deleted208266723/03/2020 08:59I've got a ref code to print tickets on trainpal should I have them printed …I've got a ref code to print tickets on trainpal should I have them printed or do you think I should be able to get a refund through the app soon enough.
acpy23/03/2020 08:35When every country in the world is trying to fight the corona virus. Are …When every country in the world is trying to fight the corona virus. Are we really that concerned about getting money back from the government for travelling? The resources could be useful to be spent somewhere else right now when the country is in need!
PaulThe912923/03/2020 11:12As i understand it, it's not so much a rule in the way many view it. It's …As i understand it, it's not so much a rule in the way many view it. It's due to the fact train companies calculate what you've used and minus that from what your ticket costs. Bare with me: I believe the formula used is season ticket divided by 40 weeks/9 months (i appreciate that is not the same amount of time). if you've used 3 months you have effectively used 545* 3. once this gets to 9 months you've used £4,900. so they don't owe you anything (whether you agree or disagree, this is their process). effectively it gets to the point where your ticket is 'free' because you've already paid for it.Hopefully this makes sense.EDIT: Season tickets usually cost ~9* the monthly ticket priceAlso basic maths updates, coffee hasn't kicked in yet
stevelong7723/03/2020 10:53Avanti West Coast arent refunding advance but allowing you rebook a …Avanti West Coast arent refunding advance but allowing you rebook a future date with no admin charge.
Weehamish23/03/2020 17:50If you can afford 3800 train ticket stop whingeing...
eliHd45223/03/2020 08:55Does this go with scotrail too?
Els1e23/03/2020 08:40I'd booked an advanced ticket to London for May 29th ... before we knew it …I'd booked an advanced ticket to London for May 29th ... before we knew it was going to get this bad. Currently, East Midlands Rail won't let me cancel this online as they say it's non-refundable. I hope this Govt decision means I will be able to get my money back.
Regprentice23/03/2020 08:43I have advanced rail tickets on a transport for Wales service. I've been …I have advanced rail tickets on a transport for Wales service. I've been told all I can do is rebook on another train in the next 12 weeks. No refund available and the next cheapest journey available during that time was another £7 to pay to keep the tickets valid. They said I would have to keep rebooking tickets during a rolling 12 week window until I was able to use them. The cheap journey I'm doing is usually only available on one train a day which is £50 or £60 quid. All other journeys on that route available are around £250-350.
richardlj23/03/2020 09:51I really do hope you don't work in customer service.
acpy23/03/2020 09:53Salute to all front line workers. Stay safe.I don’t and I am proud to say I work for the NHS
PaulThe912923/03/2020 08:38With Greater Anglia ~£10.
wonneil23/03/2020 08:34You've always been able to get refunds for part used annual season tickets. …You've always been able to get refunds for part used annual season tickets. How much do you save by there being no amin charges?
ogeran23/03/2020 11:42I've also got a booking with Avanti and saw this. I'm gonna wait a few …I've also got a booking with Avanti and saw this. I'm gonna wait a few days and see if they update, unfortunately I've already printed my tickets off apparently this makes it a bit more complicated..
ogeran23/03/2020 11:42I've also got a booking with Avanti and saw this. I'm gonna wait a few …I've also got a booking with Avanti and saw this. I'm gonna wait a few days and see if they update, unfortunately I've already printed my tickets off apparently this makes it a bit more complicated..
ogeran23/03/2020 12:53Can you take advantage of their free offer to change dates sometime in the …Can you take advantage of their free offer to change dates sometime in the future, then afterwards ask for refund? Mind you I bet it's hidden in t&c that it's either, or but not both. . Maybe get on the phone? I was quite successful in January getting a refund on the phone with them?
Cheeky2chops23/03/2020 13:05No, I would have been returning to Heathrow airport from Philippines …No, I would have been returning to Heathrow airport from Philippines today. I've already lost the 'To Heathrow' part of the ticket. They've closed their phone lines down.
The railways have already seen up to a 70% drop in passenger numbers. Rail fares revenue has also reduced as people increasingly work from home and adopt social distancing, with total ticket sales down by two-thirds from the equivalent date in 2019.
The government has provided today’s offer to minimise disruption to the rail sector, vital to the wider UK economy, through these difficult times. Allowing operators to enter insolvency would cause significantly more disruption to passengers and higher costs to the taxpayer. The management fee will allow operators to act in the national interest in tackling COVID-19.
Fees will be set at a maximum of 2% of the cost base of the franchise before the COVID-19 pandemic began, intended to incentivise operators to meet reliability, punctuality and other targets. The maximum fee attainable will be far less than recent profits earned by train operators. In the event that an operator does not wish to accept an Emergency Measures Agreement, the Government’s Operator of Last Resort stands ready to step in.