Unfortunately, this deal has expired 23 February 2023.
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794°
Posted 26 October 2022
Smartphone Battery Replacement From £24.90 / Screen Replacement From £61.59 (For Huawei Smartphones/Laptops/Tablets/Wearable) @ Huawei
Free ·
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sisqoboy Deal editor
Joined in 2013
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About this deal
This deal is expired. Here are some options that might interest you:
A great low-price service is back again from Huawei.
Not sure if the 20% off is already added to those prices so if anyone can check that I will update the prices.
1. Simply pop your serial number in the box
2. Make an appointment or use our postal repair service. Don't worry - We cover the shipping costs
3. Pop into one of our service centres or send in the device to us - whichever is more convenient for you.
4. We will post the device back to you, or you can pick it up from the service centre you used, when the replacement is complete.
Terms and Conditions HUAWEI Care - Official Battery Replacement Service
By purchasing the HUAWEI Care - Official Battery Replacement Service (“Service”), you confirm that you have read and agree to these Terms and Conditions which constitute the contract between you and Huawei Technologies (UK) Co., Ltd. of 300 South Oak Way, Green Park, Reading, Berkshire, RG2 6AD (“HUAWEI”, “we” or “us”) in relation to the Service.
Please note the Service is separate and in addition to the legal rights of consumers under the laws governing the sale of consumer goods, and, therefore, does not affect, change or replace such rights.
1. Service Name:
HUAWEI Care - Official Battery Replacement Service.
2. Service Description:
The Service provides a battery replacement for devices in circumstances where such replacement is chargeable and not covered by HUAWEI’s Limited Warranty (see: consumer.huawei.com/uk/…cy/ ). The battery replacement is carried out by HUAWEI’s Authorised Service Centres in the UK.
Participating Devices:
The Service is only available for participating HUAWEI devices purchased in the UK and is subject to spare parts availability. To see if the Service is available for your device please visit: consumer.huawei.com/uk/…ce/ .
Validity Period: You must book the Service with a HUAWEI Authorised Service Centre in the UK within 30 days of its purchase by contacting the HUAWEI Customer Service hotline on 0800 088 6700.
3. Service Features:
Original Battery: your battery will be replaced with an official HUAWEI battery.
90 Day Warranty: Your new battery will benefit from 90 days of warranty (see HUAWEI’s Limited Warranty for terms).
Official Service: Our HUAWEI Authorised Service Centre uses certified repair engineers who strictly follow HUAWEI’s official detection & repairs process.
Recycling: Our HUAWEI Authorised Service Centre will process your old battery for recycling free of charge.
4. Refund Policy:
If the Service is not booked within the Validity Period, you can call HUAWEI Customer Service hotline 0800 088 6700 and request a refund. Once processed, the refund will be returned to the original payment account within 7 working days.
If the Service is not booked within the Validity Period and you did not request a refund, HUAWEI will automatically process a refund after the expiry of the 30 day period. Once processed, the refund will be returned to the original payment account within 7 working days.
5. What is not covered by the Service
Please note the Service does not cover:
Other items beyond the replacement of the battery.
Damage to your device caused by misuse, abuse, negligence or an accident howsoever caused.
A device which has been disassembled, repaired, altered or modified somewhere other than a HUAWEI Authorised Service Centre.
A battery other than the version of HUAWEI battery as installed by HUAWEI and supplied on the date of the original retail purchase of the device.
6. Additional Charges
If upon inspection of your device the HUAWEI Authorised Service Centre determines that non-battery related components are damaged and require repair or replacement in order to replace the battery or to make the device operational, you may be offered the option to make a payment for the additional repairs before the repair and battery replacement is performed.
If the damage is unrepairable or you choose not to have the additional repair carried out, your device will be returned to you unrepaired and you will receive a refund on the purchase of the Service.
7. Limitation:1) HUAWEI will not be liable for any loss or damage caused wholly or mainly by your breach of these Terms and Conditions.
2) HUAWEI shall not be liable where we are unable (using reasonable effort) to provide the Service as a result of any event outside our reasonable control.
3) When your device contains a SIM card, memory card or other accessories (together, the “Accessories”), you should keep hold of such Accessories during the provision of the Service and HUAWEI cannot be held liable for any damage or loss to such Accessories that you have failed to keep hold of.
4) It is your responsibility to backup and save any software, data, files and programs before commencement of the battery replacement and to restore the same on your device when it is returned to you.
5) You acknowledge that we may reset the default settings on the device in order to conduct the Service. This might delete data, settings and files on the device.
6) Where relevant, you must make sure that you backup any important data stored on the device prior to commencement of the battery replacement as HUAWEI assumes no responsibility for any claims relating to loss of data, programs or software.
7) Nothing in these Terms and Conditions shall exclude or limit HUAWEI’s liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees.
8. Repair Process:
1) In Store Repair: You can take your device to a HUAWEI Authorised Service Centre for replacement, with an approximate repair time of 1 hour. In order to avoid waiting time at the store, we recommend that you make an appointment in advance.
2) Postal Repair: You can send your device by postal repair, it usually takes 5-7 working days.
Please note that the Service is subject to availability of spare parts and capacity at the HUAWEI Authorised Service Centre during designated service hours. Although we shall do our best to adhere to the above time frames for completion of the Service, a longer repair time might apply if the relevant HUAWEI Authorised Service Centre does not have the replacement battery in stock.
9. Termination:
The Service will terminate after you receive a battery replacement or when the Validity Period expires, whichever event occurs earlier.
10. Miscellaneous:
1) The Service is subject to availability and may be withdrawn at any time, if the Service is not available when you request it you will not be charged. HUAWEI makes no warranty that the Service will meet your exact requirements or that they will always be available.
2) If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
3) You may not but we may assign, change or otherwise dispose of rights under this agreement. Any attempt by you to do so shall be void.
4) These terms & conditions shall be governed and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.
Useful links:
Not sure if the 20% off is already added to those prices so if anyone can check that I will update the prices.
1. Simply pop your serial number in the box
2. Make an appointment or use our postal repair service. Don't worry - We cover the shipping costs
3. Pop into one of our service centres or send in the device to us - whichever is more convenient for you.
4. We will post the device back to you, or you can pick it up from the service centre you used, when the replacement is complete.
Terms and Conditions HUAWEI Care - Official Battery Replacement Service
By purchasing the HUAWEI Care - Official Battery Replacement Service (“Service”), you confirm that you have read and agree to these Terms and Conditions which constitute the contract between you and Huawei Technologies (UK) Co., Ltd. of 300 South Oak Way, Green Park, Reading, Berkshire, RG2 6AD (“HUAWEI”, “we” or “us”) in relation to the Service.
Please note the Service is separate and in addition to the legal rights of consumers under the laws governing the sale of consumer goods, and, therefore, does not affect, change or replace such rights.
1. Service Name:
HUAWEI Care - Official Battery Replacement Service.
2. Service Description:
The Service provides a battery replacement for devices in circumstances where such replacement is chargeable and not covered by HUAWEI’s Limited Warranty (see: consumer.huawei.com/uk/…cy/ ). The battery replacement is carried out by HUAWEI’s Authorised Service Centres in the UK.
Participating Devices:
The Service is only available for participating HUAWEI devices purchased in the UK and is subject to spare parts availability. To see if the Service is available for your device please visit: consumer.huawei.com/uk/…ce/ .
Validity Period: You must book the Service with a HUAWEI Authorised Service Centre in the UK within 30 days of its purchase by contacting the HUAWEI Customer Service hotline on 0800 088 6700.
3. Service Features:
Original Battery: your battery will be replaced with an official HUAWEI battery.
90 Day Warranty: Your new battery will benefit from 90 days of warranty (see HUAWEI’s Limited Warranty for terms).
Official Service: Our HUAWEI Authorised Service Centre uses certified repair engineers who strictly follow HUAWEI’s official detection & repairs process.
Recycling: Our HUAWEI Authorised Service Centre will process your old battery for recycling free of charge.
4. Refund Policy:
If the Service is not booked within the Validity Period, you can call HUAWEI Customer Service hotline 0800 088 6700 and request a refund. Once processed, the refund will be returned to the original payment account within 7 working days.
If the Service is not booked within the Validity Period and you did not request a refund, HUAWEI will automatically process a refund after the expiry of the 30 day period. Once processed, the refund will be returned to the original payment account within 7 working days.
5. What is not covered by the Service
Please note the Service does not cover:
Other items beyond the replacement of the battery.
Damage to your device caused by misuse, abuse, negligence or an accident howsoever caused.
A device which has been disassembled, repaired, altered or modified somewhere other than a HUAWEI Authorised Service Centre.
A battery other than the version of HUAWEI battery as installed by HUAWEI and supplied on the date of the original retail purchase of the device.
6. Additional Charges
If upon inspection of your device the HUAWEI Authorised Service Centre determines that non-battery related components are damaged and require repair or replacement in order to replace the battery or to make the device operational, you may be offered the option to make a payment for the additional repairs before the repair and battery replacement is performed.
If the damage is unrepairable or you choose not to have the additional repair carried out, your device will be returned to you unrepaired and you will receive a refund on the purchase of the Service.
7. Limitation:1) HUAWEI will not be liable for any loss or damage caused wholly or mainly by your breach of these Terms and Conditions.
2) HUAWEI shall not be liable where we are unable (using reasonable effort) to provide the Service as a result of any event outside our reasonable control.
3) When your device contains a SIM card, memory card or other accessories (together, the “Accessories”), you should keep hold of such Accessories during the provision of the Service and HUAWEI cannot be held liable for any damage or loss to such Accessories that you have failed to keep hold of.
4) It is your responsibility to backup and save any software, data, files and programs before commencement of the battery replacement and to restore the same on your device when it is returned to you.
5) You acknowledge that we may reset the default settings on the device in order to conduct the Service. This might delete data, settings and files on the device.
6) Where relevant, you must make sure that you backup any important data stored on the device prior to commencement of the battery replacement as HUAWEI assumes no responsibility for any claims relating to loss of data, programs or software.
7) Nothing in these Terms and Conditions shall exclude or limit HUAWEI’s liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees.
8. Repair Process:
1) In Store Repair: You can take your device to a HUAWEI Authorised Service Centre for replacement, with an approximate repair time of 1 hour. In order to avoid waiting time at the store, we recommend that you make an appointment in advance.
2) Postal Repair: You can send your device by postal repair, it usually takes 5-7 working days.
Please note that the Service is subject to availability of spare parts and capacity at the HUAWEI Authorised Service Centre during designated service hours. Although we shall do our best to adhere to the above time frames for completion of the Service, a longer repair time might apply if the relevant HUAWEI Authorised Service Centre does not have the replacement battery in stock.
9. Termination:
The Service will terminate after you receive a battery replacement or when the Validity Period expires, whichever event occurs earlier.
10. Miscellaneous:
1) The Service is subject to availability and may be withdrawn at any time, if the Service is not available when you request it you will not be charged. HUAWEI makes no warranty that the Service will meet your exact requirements or that they will always be available.
2) If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
3) You may not but we may assign, change or otherwise dispose of rights under this agreement. Any attempt by you to do so shall be void.
4) These terms & conditions shall be governed and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.
Useful links:
More details at Community Updates
Edited by sisqoboy, 26 October 2022
92 Comments
sorted byBooked into the Stratford store, it took about an hour to undertake the work.
They put the device into Maintenance mode so they cannot access any of your own data/content then take it out of that mode when you collect it (needs PIN or finger print recognition).
The technican was amazed at the condition of my handset as barely a mark on it. It's always had a screen protector and flip case fitted from new. (edited)
Mate 20 Pro £167 for new screen. Insane.
Smartphone Battery Replacement From £24.90 / Screen Replacement From £61.59 (For Huawei Smartphones Etc.) @ Huawei
If you want a postal repair it has to be booked via phone only now as they've taken down their online request form for some reason, I tried email but got no response.
As I was unable to call due to being disabled I was ultimately unable to book it in for a postal repair, and a couple weeks later I was refunded, I followed up by asking why they had refunded me and was told to repurchase by which point it had gone back up to full price again.
Even though its come back down again I'll not be wasting my time.
The actual battery replacement was done in store and took an hour, so quite happy with that.
But it was a right nightmare before that. I called them on 3 different occasions with over a month in between. 3 or 4 calls every time depending on whether or not I got cut off during the call or not.
If you try to book an appointment using the website, the website goes wonky once you login using QR code. I've tried several different browsers, but none works, so I can only conclude, that the issue is at their end.
As website didn't work, I've had to call the call centre, who can't see stock at stores, so you have to call the store yourself and then call back the call centre in order to book an appointment at the store you just called.
Just apply Blue light card code:
A5BLCOCT (edited)
Not had a change to test yet, though battery was in pretty good condition before I sent it back - but thought I might as well for £25. Didn't expect over six weeks turnaround though. (edited)
As i got the s22 ultra recently not going to bother with this, but would have used it if i could get it for £61
Looks like this nonsesne going to end. I hope soon be back the good old times when open the mobile and swap battery in seconds.
They quoted me the Ts and Cs, I demonstrated how their Ts and Cs were in line with what I am saying. I am still in touch trying to get this solved.
Fyi, when you get issues, Xiao Binbing is the Huawei UK ceo and should be contacted for this.
This was the London service centre BTW.
.
As in one side of mine just stopped working I've just noticed. (edited)