Trespass UK : Loads of items at £5.99 with 80%+ Discounts Including Coats, Jackets & Camping Chairs

I'm a seller on amazon. We have until midnight to confirm before due date. If not then the store gets a penalty of late dispatch. Has to be under 97% in a 30 day period. So they either have to cancel or dispatch by noon pretty much

From Trespass on Amazon:

"Dear Valued Customer,We want to begin by expressing our sincere gratitude for choosing Trespass for your online shopping needs.However, we regret to inform you that we encountered an unexpected technical issue with out IT systems between 8pm on 22nd September and 8am on 23rd September that has temporarily disrupted integration with our Marketplaces.Due to this unforeseen circumstance, we are unable to fulfil your order as originally planned.We understand how frustrating this situation can be, and we deeply apologise for any inconvenience this may cause you.Our team is working around the clock to resolve this issue and we will be providing a full refund for your order as quickly as possible.Once again, we deeply apologise for any disruption this has caused to your shopping experience. We greatly appreciate your understanding and patience as we work diligently to resolve this issue.We look forward to serving you better in the near future.Warm regards,The Trespass Team"

On ebay too from official Trespass store with 20% off using code SAVINGS20

NEGATIVE FEEDBACK ON EBAY IF ITEMS ARE CANCELLED.

Same here, Ebay order cancelled.

TBH I was expecting this, as we all were. However, like others i'm annoyed at the cancellation reason that the 'buyer requested cancellation'. So, I've raised a case with Ebay, and yes, I will be leaving negative feedback..

BTW, you can leave negative feedback on Ebay even if its cancelled with the reason 'buyer requested cancellation' - you have to wait 7 days.

Direct feedback link: ebay.co.uk/fdb…b=1

Dear Customer,

We're writing to inform you that your order ****"""" from Trespass UK has been cancelled.

Any payment that has been made on this order will be refunded within 5-7 business days.
If you're still interested in this item, please search for it again on Amazon.co.uk.

We've included your order details below for reference.

We value you as a customer and hope you will continue shopping on Amazon.co.uk.

Whilst I do feel for those out of pocket for a few days waiting for a refund, the majority who buy online use credit cards and it will make no difference, I am normally all over glitches but with this one the amount of orders going through and the fixed £5.99 for everything I decided to pass, 60% off everything I could understand but a £150 coat for £5.99 and a £15 T-shirt for £5.99 made no sense. Maybe some orders will slip through, but it was highly unlikely most were going to get the items so you need to just take it on the chin and move on.

Ordered coats for Kids and some to donate to school for those that struggle to afford, just after midnight, will see if cancelled

Cancelled. Spoke with Amazon who refused any sort of apology

You get strikes as a seller every time you cancel an order. I don't think they can cancel all these orders without getting suspended from Amazon and eBay. Also too many negative reviews would also lead to losing their accounts.

I think they'll either have to accept they are going to lose their accounts or fulfill these orders. Unless eBay and Amazon make an exception for them.

Btw don't leave bad feedback for them if they do cancel. It's clearly a misprice error that is very easy to do on repricing software. (edited)

One of my eBay items cancelled 3 still pending, why not cancel them altogether. !

Got to be honest putting the reason as “Buyer asked to cancel the order” is a bit of a joke. Will be reporting

I am gonna try this.
ebay.co.uk/hel…850

I have received 3 items today which were sold by Tresspass but fulfilled by Amazon.

It’s not a glitch, they are just clearing old stock they can’t shift anywhere else. Most of it isn’t worth anything more than £5.99.
None of their products are ever sold at ‘full price’.

For those harping on about citizens advice, raising complaints and quoting spurious 'my friend said this' nonsense; the below is directly from the Trespass terms and conditions - freely available on their website. So no, they have absolutely no obligation to fulfill any of these orders and are perfectly entitled to cancel them:

'When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Jacobs and Turner Ltd (T/A Trespass) retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements.' (edited)

Both my orders cancelled by Tresspass. My email states that "Buyer asked to cancel the order" which clearly is a total lie.

😏😏

This is all having a knock effect on local honest sellers like myself. How am I to explain to my eBay customers they're no longer getting their trespass camping and hiking gear?

looool I've lost the plot talking to Rupesh. I can't even spell anymore (edited)

Nice “glitch” ! We just made them best seller for almost everything without cost.

On the eBay side, they cancelled orders by saying “Requested by Buyer”, so Trespass’ shop rating won’t get affected and buyer can’t leave comments about the purchase.

The coats are going back up to £69.99, these are getting cancelled sometime today, the matrix has been restarted unfortunately

All the complaints are gonna sink them below the thresholds for their genuine deals to actually be allowed on HUKD

I wouldn't stand for it.
I think someone should start a petition on petition.org.

This is an unfortunate case of a big enough company with a genuine mistake but non existent crisis management plan. If senior management don't do their job, you gotta pay the price with your reviews.

Let me have a go:

Step 1 stop all despatches
Step 2 correct pricing system
Step 3 email all affected with apology and 10% off your next purchase on website. Follow up with time frame for cancellation and refund.
Step 4 work with ebay/amazon relationship manager to find best way to cancel and refund quickly.
Step 5 identify reason for error and put in safeguard.

I did that in 2 minutes and I'm not an ceo of anything.

I think no customer would have been upset all all in this case. (edited)

Just spoke to citizens advice, he said I can call the police on the Trespass CEO if they don’t honour it. Enjoy the clothes guys

No cancellation for me yet but pending as "PAID". I'm taking them to Crown Court if they cancel my £5.99 tent

I just rang them to check and they said it was a glitch and thanked me for informing them. They have the IT guys on it now

Please don't take this away from me. It looks so close to "dispatched".

Just had a look at my order and been given a refund! What I couldn’t BELIEVE is that people have left negative feedback. Come on people we knew it was you got to be in it to win it and was a glitch. Yes they should have handled it better by an immediate blanket apology saying “whoops we’ve made a silly mistake please accept our apologies etc”  but leaving negative feedback is REALLY out of order! I hope they get it taken off because we ALL KNEW that it was a 99% probability that we wouldn’t be getting this!!!! 

Finally delivery status updated
From Arriving Tuesday to
Arriving Tomorrow

ebay.co.uk/fdb…ack working now

Just 3 negative feedbacks in last one month ebay.co.uk/fdb…IME
So definitely none of ebay orders cancelled yet.

One T-shirt delivered... 20 some odd other items still awaiting dispatch. Not holding my breath for the rest but at least I got something

Operation kill trespasses feedback in fullswing I see