In the heatwave start of September it developed a fault (switching itself off), I bought a replacement (not to miss the Rugby World Cup) and tentaviely considered making a warranty claim. Contacted D&G, they arranged a local repair company to replace the mainboard. After replacing the mainboard the fault remained (fortunately my TV logs faults, so the engineer could quickly verify that there was still an issue).
Contacted this morning, stating my TV cannot be repaired, and offering a replacement - gave me 4 options (2 Hisense, 1 Samsung and the top of the line LG OLED 55\" G36). I didn't hesistate and ordered the LG, which is arriving tomorrow!","comment":[{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51072300","author":{"@type":"Person","name":"M4tt31"},"datePublished":"2023-09-27T10:41:33.000Z","text":"Had similar decent service with John Lewis at 2 months short of 5 years, only difference was the technician rang me and asked to whatapps him some pics of the fault and wrote it off without appearing.
They offered me certain tvs to replace but wasn't sure if they would honour another 5 years on a replacement so got a refund and purchased from them again same day."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51077324","author":{"@type":"Person","name":"Mich8ll8"},"datePublished":"2023-09-27T21:22:20.000Z","text":"I can’t fault D&G….purchased insurance from them when I got my boys PS4 years ago but the console had the same fault after being repaired twice after only having it for 2 years and they refunded me the full amount as they couldn’t send a replacement due to being in the 1st lockdown and consoles were hard to get…anyway managed to source another one and still had money left over!"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51072197","author":{"@type":"Person","name":"AC-ZEP-GEN-DC"},"datePublished":"2023-09-27T10:27:02.000Z","text":"Great to hear.
I'm not sure however that HUKD is the best place to share this as the vast majority just like to have a moan............"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51072355","author":{"@type":"Person","name":"Mrcrazyman69"},"datePublished":"2023-09-27T10:48:16.000Z","text":"It's nice to hear a positive experience for a change. Far too much negativity around nowadays "},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51079413","author":{"@type":"Person","name":"yorkie12"},"datePublished":"2023-09-28T09:09:59.000Z","text":"I had the same service from Panasonic. Bought a mid( to high) range Pany TV that was heavily discounted as it was the previous years model. After 4yrs 9 months developed an on screen line, they had stopped making 55\" so couldn't replace screen so gave me current 58\" model . That was a £900 one and I'd only paid £500 for the original. Result"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51074918","author":{"@type":"Person","name":"djandy_2001"},"datePublished":"2023-09-27T15:51:50.000Z","text":"I’ve got the extended warranty from John Lewis including Burn In. I’ve got Burn in on my 55CX but holding of ringing up because last time they took the TV for repair for 2 weeks and left with no TV until it was repaired"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51075148","author":{"@type":"Person","name":"onitslastlegs"},"datePublished":"2023-09-27T16:23:08.000Z","text":"A family member has had a couple of fridge freezers replaced with new/better ones. She can't speak highly enough of them. I tried to get my TV covered by them as it only came with a 1 yr warranty but they only cover TVs up to £2k."}],"commentCount":15,"interactionStatistic":17,"articleSection":"Misc"}