Posted 27 September 2023

Domestic & General

Just wanted to 'big up' D&G's fantastic service. My LG OLEDB855SLC bought on a HotUKDeals back end of year 2018 came with a 5yr warranty from PRC Direct, which was underwritten by Domestic & General.

In the heatwave start of September it developed a fault (switching itself off), I bought a replacement (not to miss the Rugby World Cup) and tentaviely considered making a warranty claim. Contacted D&G, they arranged a local repair company to replace the mainboard. After replacing the mainboard the fault remained (fortunately my TV logs faults, so the engineer could quickly verify that there was still an issue).

Contacted this morning, stating my TV cannot be repaired, and offering a replacement - gave me 4 options (2 Hisense, 1 Samsung and the top of the line LG OLED 55" G36). I didn't hesistate and ordered the LG, which is arriving tomorrow!
Community Updates
New Comment

15 Comments

sorted by
's avatar
  1. M4tt31's avatar
    Had similar decent service with John Lewis at 2 months short of 5 years, only difference was the technician rang me and asked to whatapps him some pics of the fault and wrote it off without appearing.

    They offered me certain tvs to replace but wasn't sure if they would honour another 5 years on a replacement so got a refund and purchased from them again same day. (edited)
  2. Mich8ll8's avatar
    I can’t fault D&G….purchased insurance from them when I got my boys PS4 years ago but the console had the same fault after being repaired twice after only having it for 2 years and they refunded me the full amount as they couldn’t send a replacement due to being in the 1st lockdown and consoles were hard to get…anyway managed to source another one and still had money left over!
  3. AC-ZEP-GEN-DC's avatar
    Great to hear.

    I'm not sure however that HUKD is the best place to share this as the vast majority just like to have a moan............
    Matholwch's avatar
    Author
    Its more of a discussion for saying how unexpectedly good they'd been in handling the repair and eventual replacement, I was worried that the symptoms were hard to replicate reliably, but the 3rd party engineer (Equinox) were able to access logs which showed faults (pointing to the mainboard, which had already been replaced once).
    I hope it'll instill some confidence for people who get extended warranties (as I suspect D&G provide most of these warranties).
  4. Mrcrazyman69's avatar
    It's nice to hear a positive experience for a change. Far too much negativity around nowadays
  5. yorkie12's avatar
    I had the same service from Panasonic. Bought a mid( to high) range Pany TV that was heavily discounted as it was the previous years model. After 4yrs 9 months developed an on screen line, they had stopped making 55" so couldn't replace screen so gave me current 58" model . That was a £900 one and I'd only paid £500 for the original. Result
  6. djandy_2001's avatar
    I’ve got the extended warranty from John Lewis including Burn In. I’ve got Burn in on my 55CX but holding of ringing up because last time they took the TV for repair for 2 weeks and left with no TV until it was repaired
    Matholwch's avatar
    Author
    This is where I've come a cropper, I didn't think they'd repair it, or blame something else for the cause, and the Rugby World Cup was about to start (also, the TV was 4yrs, and 9 months old) I went out and bought the OLED55G26LA set for £1k (John Lewis offer), but because the LG stored in logs the trigger for powering off (that being an power_off_by_inv_error - which is relaed to the mainboard) it was less refutable and the on-site engineer reported all of this back to D&G, they replaced the mainboard, but the same error came, engineer recommended replacing the screen, the cost of which far outweighed replacing. Admittedly the whole process has taken about 3 weeks.
    As I said, I expected an offer of a low entry OLED, not a TV which retails at nearly double what I paid for the original TV which I still got 4.75yrs of use.

    So I now have a OLED55G26LA and the G36LA coming tomorrow… can’t return the G26. (edited)
  7. onitslastlegs's avatar
    A family member has had a couple of fridge freezers replaced with new/better ones. She can't speak highly enough of them. I tried to get my TV covered by them as it only came with a 1 yr warranty but they only cover TVs up to £2k.
    Matholwch's avatar
    Author
    You paid over £2k for a 1yr warranty TV?? Ouch!
    They’ve offered me coverage for £23.50 a month on the replacement TV, meaning I’d have paid them over £1400 in 5yrs (no idea how JL offer 5yrs in their prices). LG uses D&G to underwrite their own extended warranties.
's avatar