Posted 23 January 2024
Samsung S24 Ultra pre-order delayed delivery dates.
Ordered a Samsung S24 Ultra via the Samsung website pre-order service for delivery on 24th January. Paid in full on 18th Jan and received an email confirmation shortly afterwards.
Been checking the Samsung order status page and its still showing option 3 'order confirmed'.....but has not moved to option 4 'preparing for dispatch'.....ideally you want it to move to option 5 'on the way'
Emailed Samsung chat support this afternoon and after approximately 30 mins of chat it transpires that the phone and accessories may not be delivered on 24th January as booked at time of order. It took me quite a bit of prodding to get that admission.
Basically told that if you haven't received an email or text notification of delivery by the end of today then you will likely receive an email tomorrow with an updated/revised delivery date. DPD are I believe the people contracted to deliver the phones.
This obviously won't affect everyone but there will potentially be a lot of disappointed people....particularly if they have booked the day off work to be in for delivery. So worth checking your order status if you haven't received an email confirmation of dispatch/delivery update.
UPDATE - order now arriving by 9th February instead of 24th January. Don't bother logging into your account as it won't tell you anything.
UPDATE 2nd FEB. Samsung subsequently changed the status to preparing for despatch around 28th Jan. Checking status on their order tracker it now displayed 'delivery by 2nd Feb'. On 31st Jan it changed to 'on its way' and it was delivered today 2nd Feb. As some people have noted if you speak to Samsung via live chat or phone call they may offer you a 'goodwill' voucher for money off a future purchase from Samsung if they have significantly delayed your phone delivery when you pre-ordered.
Been checking the Samsung order status page and its still showing option 3 'order confirmed'.....but has not moved to option 4 'preparing for dispatch'.....ideally you want it to move to option 5 'on the way'
Emailed Samsung chat support this afternoon and after approximately 30 mins of chat it transpires that the phone and accessories may not be delivered on 24th January as booked at time of order. It took me quite a bit of prodding to get that admission.
Basically told that if you haven't received an email or text notification of delivery by the end of today then you will likely receive an email tomorrow with an updated/revised delivery date. DPD are I believe the people contracted to deliver the phones.
This obviously won't affect everyone but there will potentially be a lot of disappointed people....particularly if they have booked the day off work to be in for delivery. So worth checking your order status if you haven't received an email confirmation of dispatch/delivery update.
UPDATE - order now arriving by 9th February instead of 24th January. Don't bother logging into your account as it won't tell you anything.
UPDATE 2nd FEB. Samsung subsequently changed the status to preparing for despatch around 28th Jan. Checking status on their order tracker it now displayed 'delivery by 2nd Feb'. On 31st Jan it changed to 'on its way' and it was delivered today 2nd Feb. As some people have noted if you speak to Samsung via live chat or phone call they may offer you a 'goodwill' voucher for money off a future purchase from Samsung if they have significantly delayed your phone delivery when you pre-ordered.
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395 Comments
sorted byGreat pre-order launch 👏
Poor effort Samsung...
I called them up and was on hold for 40 minutes and explained that I chose an exclusive colour which was promised for the 24th and how I have not received the goods as promised so I would like to escalate this claim to the complaints department as this disappointment has caused me "emotional distress" (The fact all my friends received their phones did cause distress XD)
Attached is the email they sent me
Hope this helps!
I would just make sure you can use the discount code in conjunction with other offers
T&C uses the term "cancel" for refund whereas legislation often uses the term "withdrawal".
Largely irrelevant - you can just convey your cancellation/withdrawal at any time from the instant of order placement up to 14 days after receipt.
There is no need to wait for delivery, nor despatch, nor non-despatch, nor might-despatch.
Shamdung may provide a cancellation form on its website, somewhere, but legislation states the
victimconsumer can simply tell the trader to shove it:and the 14 days should provide sufficient time for the company to have another strike-off/dissolution notice filed
All above info will have been presented to you prior to order - as it is a legal requirement,
and obviously a company of such impeccable stature would not flout legislation.
Note the company's biased expectation for comms medium stated in t&c:
Hilarious.
Anyways: if you can't be bothered to
here's the model cancellation form as provided by Legislation Gov UK:
as lifted from bottom of legislation.gov.uk/uks…ade
9th February...what a bunch of jokers!
Tempted to cancel my order now. They are quick enough to take the money....but awful with their customer service.
Absolute scam artists, in 2024 when digital money is instantly moved around the world until you want a refund
Funnily they are experiencing higher than usual wait times for customer chat after sending out emails at 7pm the night before customers are expecting their orders to be delivered.
Luckily I've cancelled my leave for tomorrow and will head into work....but for some people that won't be an option.
I ordered the Titanium Blue 1TB (one of the exclusive colours).
During the ordering process, at the time it would only show delivery slots FROM 9th Feb onwards - so I chose the 9th thinking it was simply just an initial 'placeholder' slot.
I then messaged Live Chat - and after starting at around 39 in the queue, got disconnected three times.
Eventually I got to chat to someone about my complaint of not looking to be getting the phone early like I expected on pre-order...
...and was immediately told by Chat that as I'd picked an exclusive colour variant, delivery wouldn't be until the 9th Feb, but more to the point, according to her, this was stated clearly in advance on their website that "Orders for Exclusive Colours will not ship until 9th Feb".
I told her I had not seen this when ordering and I still wanted my complaint escalated.
She said she'd refer it to Complaints, but that they'd likely reply back to me to say exactly the same with it being on the website in advance (allegedly).
Up until now, I've had no contact from Complaints Team to be able ask for a link to where this warning is allegedly shown.
Moreover despite ordering whilst logged in to my Samsung account, it got created like a "Guest Order", so it doesn't show in my Orders area. Nor did I even get an email confirmation. The only thing I got was my bank's payment confirmation etc.
So she gave me the Order Number to be able to search for it manually (which does then show a proper order etc).
I therefore asked her to transition the order into my actual account and she said she would do this, but any points credit or such like, would not transfer over too though when she did this.
I said this was another gripe from me in such case then, as I hadn't done anything wrong and was logged into my account when I placed the order, but told her to go ahead and move the order over into my Account nevertheless.
And yup - I'm still waiting, and this hasn't been done.
Samsung CS are truly dire nowadays - so good luck getting a £50 voucher as some have said. I couldn't even get an acceptance Samsung had in any way erred.
But the short take from my CS woes - Samsung claim that Exclusive Colour Orders do not ship until 9th Feb, and that their website allegedly stated this.
(Though I didn't spot it anywhere).
I think that is a lie from Samsung customer service. I've put some screenshots of the exclusive colour option delivery estimates showing today.....exclusive colours orange and green clearly show delivery dates before 9th Feb....with orange being available by 26th Jan.
They all stated 24/01/24 delivery with pre-order when I originally placed order on 18th as I was trying to decide which colour I wanted so checked all the options.
Order Confirmed: 18 January 2024, 14:20
I´m looking to sell the watch as soon as I get it. Found Envirofone who are currently paying £150 for it which I think is a pretty decent additional "discount" if you don't need the watch.
Does anyone have any experience with Envirofone? If they're not as hassle-free as they claim to be I may as well list them on ebay.
If its changed to preparing for dispatch then you may get it sooner than the 9th Feb. Fingers crossed 🤞
i cancelled it based on the cpu and similar specs to my existing s21 5g
Just giving a generic link on their website to how they can effectively change their delivery dates it's in the small print.
They're also deleting your chat history from the live chat section so you can't go back to view it...so if you have a live chat with their agent take screenshots of it in case you need to go back to them later otherwise they will deny stuff they have committed to.
prior to The Crown inheriting the leftovers.
Order look up also doesn't work
I bet its because people are cancelling in droves so trying to stem the flow
Sat in the chat queue now (was 89 now 20)
I'm cancelling (edited)
Very enjoyable and well worth the upgrade from an S10.