Posted 17 June 2020
Fonehouse internal security checks failed?
I got 24 months contract from fonehouse for Mrs and just got email that it has been cancelled due to failed internal security checks even after passing credit checks from EE network. What is this internal security checks? Its first time i come across this that they cancel contract even after credit check is clear..now obviously it will bring down credit scores even when deals was not honour by fonehouse
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sorted byCredit check passed / Network accepted.
there check failed -> no reason lol.
im only going for a £16 a month phone which comes with 50gb for that note 11 rather then buy it for £150 +10 voxi.. makes sense to just get it on a 24 month plan at 6x24 144 ignoring what i pay voxi, then ive got 50gb for any time then just 10gb + unlimited social time lol.
any experience mate? (edited)
Strange one buddy, no experience here, sorry
Try similar deals on affordable mobile, mobiles.co.uk, e2save etc they refused me last time and i got same deal from affordable mobiles
It's odd that you can pass a network credit check but fail their own one.
EE cleared it and credit check was passed by them. Its fonehouse who cancelled it because of their own internal security check failure..i dont know what they check as tell nothing about those internal security checks done by fonehouse. They have no complaint department either.
They sent this with email
Thank you for placing a new order with fonehouse.co.uk.
We regret to inform you that for security reasons we have cancelled your order and refunded any money that we may have reserved from your account. Refunds can take up to 3-5 working days before reaching your account.
Why has my order been cancelled?
As a responsible retailer, we run a series of security checks when we receive an order. If we are unable to process an order safely, in a way that protects our customers and our company, we will cancel that order.
What are the security checks performed?
We analyse 100's of individual security rules that vary significantly depending on the order. When an order does not meet the criteria to pass an individual security rule, we take the decision not to proceed with that order.
Has a credit check been performed?
Yes, a credit check has been performed and you have passed, the order has been cancelled due to our own security checks.
Can you give me more information?
Unfortunately for security purposes we cannot provide you any more information about why you have failed security checks, and we are unable to overturn this decision.
When credit check has been done then what else check they need is beyond my understanding. They are giving vague information. It might be just an excuse for them to not honour deals given on their sites
More often they are not real deals. The phones they sell are also not even new.