Like many on here I signed up to Chase banking earlier this year and if you're familiar with it you'll know the physical debit card you get is numberless. You can view the 16-digit card number on the app, but I had always assumed that this number was the same number associated with the physical card. But today I discovered it is not.
I only found this out because I was having to manually submit support tickets for missing instore cashback transactions on Airtime Rewards and I couldn't figure out why my online transactions were tracking fine, but my instore ones were not. When I looked more closely at the individual transactions on my Chase app I was puzzled to notice that the last 4 digits displayed for the card used to make these instore purchases were unfamiliar. I queried this with Chase customer service and they explained that the physical card number is different to the digital card number, even though it's for the same account. Mind blown.
So my next question to customer service was: Where can I see my physical card number so that I can add this to my Airtime Rewards and Topcashback accounts, and therefore ensure future instore transactions will be tracked? And their incredibly frustratingly reply was that Chase will not tell their customers their own physical card number. (They cited "security reasons").
So if, like me, you've got a Chase card and you've wondered why none of your instore purchases have tracked on cashback sites... well, now you know. The only workaround for this farce as far as I can tell is add your digital card details to Google Wallet/Apple Pay and pay instore that way rather than using the Chase card itself.
To sum up, there's no way of finding out more than the last 4 digits of your own physical Chase debit card number. If there is then please do tell...
EDIT: as @Russ2626 mentioned in the comments below, there is actually a working loophole to find out your physical card number if you've used your Chase card on the TFL (Transport for London) network.
I only found this out because I was having to manually submit support tickets for missing instore cashback transactions on Airtime Rewards and I couldn't figure out why my online transactions were tracking fine, but my instore ones were not. When I looked more closely at the individual transactions on my Chase app I was puzzled to notice that the last 4 digits displayed for the card used to make these instore purchases were unfamiliar. I queried this with Chase customer service and they explained that the physical card number is different to the digital card number, even though it's for the same account. Mind blown.
So my next question to customer service was: Where can I see my physical card number so that I can add this to my Airtime Rewards and Topcashback accounts, and therefore ensure future instore transactions will be tracked? And their incredibly frustratingly reply was that Chase will not tell their customers their own physical card number. (They cited "security reasons").
So if, like me, you've got a Chase card and you've wondered why none of your instore purchases have tracked on cashback sites... well, now you know. The only workaround for this farce as far as I can tell is add your digital card details to Google Wallet/Apple Pay and pay instore that way rather than using the Chase card itself.
To sum up, there's no way of finding out more than the last 4 digits of your own physical Chase debit card number. If there is then please do tell...
EDIT: as @Russ2626 mentioned in the comments below, there is actually a working loophole to find out your physical card number if you've used your Chase card on the TFL (Transport for London) network.
Share with Messenger
16 Comments
sorted byThe app I used seemed legit, but I scanned the card whilst in airplane mode and then deleted the app and the data before disabling airplane mode
And Airtime works for me just fine - my physical cards are registered with them but I pay through Google Wallet which attaches a different number to the physical card. (edited)
I also tried contacting Chase customer service but they are clueless. (edited)