Posted 18 January 2020
Vertical line on LG OLED tv purchased from John Lewis
We have a 8 month LG 65 inch OLED
Purchased from john lewis
A faint vertical line has appeared on the screen.
I have run the pixel fix option from picture settings
I have tried reset to factory settings
The line appears on normal tv and HDMI inputs and netflx
I paid for the TV instore and john lewis delivered it. It is a large item and may be difficult to fit into the car to return to store
What will John Lewis do if I report the fault?
- Do they come out to inspect and repair at my home?
- Do I have to take it to a store?
- Will they replace the TV?
(it is a C8 model. The current model is C9 series)
- Will they provide a temporary tv if it has to go back for repair?
Purchased from john lewis
A faint vertical line has appeared on the screen.
I have run the pixel fix option from picture settings
I have tried reset to factory settings
The line appears on normal tv and HDMI inputs and netflx
I paid for the TV instore and john lewis delivered it. It is a large item and may be difficult to fit into the car to return to store
What will John Lewis do if I report the fault?
- Do they come out to inspect and repair at my home?
- Do I have to take it to a store?
- Will they replace the TV?
(it is a C8 model. The current model is C9 series)
- Will they provide a temporary tv if it has to go back for repair?
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op said netflix as well
Yeh, with me it's forgetting to press the "show more" button on mobile lol
My Samsung tv developed a fault a couple of years into the warranty. They couldn’t have been more helpful. Within days they had an engineer out to check it out (at my convenience) and he sent the report directly to JL with his recommendations. Within about 1 week of initial contact JL offered me a TV replacement (part no longer available/not economical to repair) to the same amount that I paid for the tv 2 years before, or my my money back iirc.
Their is toner service was second to none. I ended up with a brand new tv 2 models newer and some money back. Good luck, I’m sure they’ll sort it all for you
Also, they will answer all your questions about a replacement tv in the meantime if it needs to be sent off, but I remember the engineer said he’d fix it at my home if parts approved, so this would be more likely. (edited)
However you having it 8 months means you might not get the same level of service i eventually got.
This was about 7 years ago and replacement tv is still going strong. (edited)
Yeah don't do that. Just call John Lewis.
Agree
Done in my home) unfortunately it didn’t resolve the problem. If they can’t fix it they will replace
Oops...I missed that. Lines across TV are hdmi fault or tv fault.
It is less than a year old, so I can either contact LG to deal with the warranty or John Lewis
Wasn't sure which one was better.
-will one try to fix, but the other would replace?
- would I be without a tv while is it being fixed?
Your TV is under warranty. Do not attempt to "fix" yourself. If you did try anything - DO NOT TELL JL THIS FACT.
Simply call JL (as your contract is with them - not the manufacturer) and they will arrange an engineer. They do not expect you to take a 65" TV into the store! I purchased a 37" TV from them and asked the same question too so don't worry about it. As others have said, leave it to them to solve your issue. They will either fix, replace OR refund.
They will answer ALL of your questions with a simple phone call.
All the best, Phsy.