This is my first post here. I ordered the Meta Quest 2 and an Uber Eats gift card from Amazon during a deal. On the delivery day, I was at home the entire time. However, no one even knocked on my door, yet the status updated to 'delivered'. I was shocked when I saw this. I immediately contacted Amazon, and they told me to wait for 72 hours while they investigated. After 72 hours, I contacted Amazon again, and now they're saying it was delivered using a one-time passcode, which is impossible in my case. I'm certain that no one knocked on my door, and no one else knows that one-time code. I have no idea how it could be marked as delivered without my knowledge. Also, my email address and Amazon account have not been hacked.
Please, members, help me with how I can take action and get my money back. Thanks in advance.
Update : after researching Reddit I was able to know that if I share the mobile number in delivery instructions they can show it as delivered without one time code and I have done exactly the same.
Update 2: Amazon refunded me. Someone from customer executive team looked the issue and provided full refund. Thanks everyone for help","comment":[{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51820464","author":{"@type":"Person","name":"AndyRoyd"},"datePublished":"2023-12-23T22:46:56.000Z","text":"Initial non-waffle comms to Amazon may be something like:
1) Ordered Product1 ASIN ########1 & Product2 ASIN ########2 on dd/mm/yyyy via order no xxxxxxx.
2) Order is recorded as out for delivery dd/mm/yyyy but no delivery was received at delivery address.
3) Subsequently checked Amazon tracking that states order has been delivered even though order has not been delivered to nor received by the customer.
4) Customer categorically states all items within the order have not been delivered to the customer regardless of any clearly flawed OTP system.
5) As legal definition of \"passing of risk\" has not occurred, please indicate if Amazon intends to either:
satisfy the order by delivering the order to the customer,
or
process full refund.
Regards.
That sort of phrasing will not magically resolve the issue,
but is likely succinct enough to convey basics of issue to a first-time reader and will be the reference for subsequent discussion."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51821203","author":{"@type":"Person","name":"RoosterNo1"},"datePublished":"2023-12-24T03:26:52.000Z","text":"Email outlining the problem:
My item was not delivered, even though customer services say otherwise.
Please resolve this or I shall take legal action, you have 14 days from the date of this email to offer a resolution.
See what they say, if after 14 they won't play ball, report it to the police and action fraud.
Then do a chargeback."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51820574","author":{"@type":"Person","name":"AliasTheJester"},"datePublished":"2023-12-23T23:14:13.000Z","text":"OP is trying it on and I wouldn't believe a reddit post as proof that they can access your OTP without any kind of audit trail on the device used for confirming the code and delivery by the courier."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51819000","author":{"@type":"Person","name":"adam.mt"},"datePublished":"2023-12-23T19:18:13.000Z","text":"(i) Have you contacted Amazon again, telling them that it definitely hasn't arrived?
(ii) If they don't act, then you need to keep pestering or make an official complaint (contact CEO team).
(iii) How did you pay? If on credit, then contact them; if debt card, look into chargeback.
(iv) Letter Before Action and Small Claims Court.
(iii) and (iv) will likely involve Amazon banning you.
More detailed guidance available via Google search/Which?/Citizens Advice Bureau."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51818363","author":{"@type":"Person","name":"leeanne123"},"datePublished":"2023-12-23T17:43:02.000Z","text":"The drivers are able to access the OTP apparently, there have been a few posts on here about the same thing going on."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51818405","author":{"@type":"Person","name":"AndyRoyd"},"datePublished":"2023-12-23T17:48:06.000Z","text":""},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51818809","author":{"@type":"Person","name":"BluesFanUK"},"datePublished":"2023-12-23T18:50:30.000Z","text":"Amazon delivery is shocking. I had a parcel delivered yesterday - 3 cars in the drive and the delivery driver stuck the parcel behind the bins, didn't even bother knocking either."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51819089","author":{"@type":"Person","name":"Azwipe"},"datePublished":"2023-12-23T19:31:08.000Z","text":"Contact managingdirector@amazon.co.uk and be persistent. Don't waste your time on chat and do not raise a chargeback unless you no longer want to shop with Amazon. As long as you don't have a history of claims you should be fine."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51821279","author":{"@type":"Person","name":"Turret-Buddy"},"datePublished":"2023-12-24T05:12:49.000Z","text":"That's sucks, hope you get it sorted. Check Google for some help then put reddit at the end of the search, lots of useful info out there. Might take some time tho. Good luck, hope your Xmas isn't ruined by this"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51821320","author":{"@type":"Person","name":"stedaman"},"datePublished":"2023-12-24T06:00:41.000Z","text":"i'm guessing u don't have cctv? Should really invest in some cctv for front door, solid proof."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51824211","author":{"@type":"Person","name":"AndyRoyd"},"datePublished":"2023-12-24T14:39:42.000Z","text":"Please link to this 'two digit' in Amazon's T&Cs...
Purely observational re Amazon procedures with no indication of frequency of any abuse:
If you're unable to receive the package, share the OTP or the last two digits of the delivery address phone number with someone you choose and they can receive the package for you in person.
amazon.co.uk/gp/…LE3"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51825268","author":{"@type":"Person","name":"qbs"},"datePublished":"2023-12-24T17:21:33.000Z","text":"Is there any way to keep your contact phone number off the address label?"}],"commentCount":44,"interactionStatistic":4,"articleSection":"Retailer Offers and Issues"}