I have spoken to carphone warehouse 03701116565 today, and it's been escalated to complaints, and apparently I will get a email by end of day today, and £100 gift card within 7 days, If I get email today I will let you know, But I'm not holding my hopes up.
Did you every get the email by the end of the day?
Just received mine at 7:10PM 06/01/23
Nothing yet from mobiles.co.uk. Tried their webchat and was told:
We have received communication that we may need to allow up until the 13th January 2023 for the £100.00 Currys voucher to be sent automatically to the nominated email address.
Author
We all need to contact ofcom
I will be, I'm currently writing a complaint email to customer.services@currys.co.ukas evidence of raising this issue as far as I can with written evidence. I'm not sure about anyone else but every time I use the webchat function and request an email transcript, I never receive it. I did copy and paste the last webchat attempt into word and will be including it within this complaint to show the sheer incompetence.
Author
Hi thanks for getting in touch. I am sorry to learn that you have not received your £100.00 gift voucher. Looking into your order I can see that this was placed on the 26/11/2022 and the promo ended on the 29/11/2022. Referring to the promo details, it says:
Offer runs 16/11/22 – 29/11/22 or whilst stocks last.
Get a free £100 Currys Gift voucher included with purchase of Google Pixel 7 only.
Offer applicable to Currys, carphonewarehouse.com, idmobile.co.uk, e2save.com or http://mobiles.co.uk. Digital voucher will be sent to customers nominated email address 30 days post the end of the promo.
This means the issuing of vouchers for all qualifying customers will only start after 30 days post the end of the promo. Hence, our promotions team will start to issue these vouchers to all qualified customers on 30/12/2022. This would take 7-14 working days starting on 30/12/2022.
Until then we will not be able to escalate this since the team is still within their time frame. Should you have any further questions, please let us know. -P. (edited)
Little bit of a pain, but at least looks like we'll get the vouchers.
E2save told me that they had to extend the period by 15 days and I will now receive the voucher on 13th Jan. Said there was nothing they could do to generate the voucher earlier. I'm guessing any decent sale prices at Currys will be over by then
Got mine now after several calls to currys
I was about to call mobiles.co.uk but then noticed an email with the gift card. So received it without any chasing.
Who is "us"?
Author
Us is everyone that has not received gift card
Maybe continue the discussion in the original deal thread so that everyone follows it? Not everyone pops into Discussions.
I take it nobody has received theirs yet?
You buy the phone from curry's and get the voucher or get a curry's voucher if you have bought the phone from elsewhere?
The deal has expired. It was active in November, but the vouchers were supposed to be sent out 30 days after the deal ended. This was valid for Curry's and sister companies carphone warehouse and mobiles.co.uk
Author
Has anybody received Currys £100 gift card yet
I have not received anything and I've tried Webchat support twice, called twice, and each time they either say someone will be in contact within 24 hours (they never are), or they put me on hold and then put down the phone. Each time I've been polite and calm but I'm losing patience with the process now. I've probably put in about 2 hours of explaining the situation, waiting on hold etc. and it all seems very scam-like now.
Ditto,same experience
Good old Currys. Pleases me that they never change
Not received my Currys gift card either
I purchased my Pixel 7 through Mobiles.co.uk on 18/11/22 and haven't received my Currys voucher as yet.
Author
Email mobiles.co.uk with all your information, Hopefully you will get a response, if you do please keep us updated.
I would argue that the promotion we bought into says - 'Digital voucher will be sent to customers nominated email address 30 days post the end of the promo'... not 'Our team will start processing the vouchers after 30 days and you will get them 7-14 days after the processing starts.'
I've just submitted a complaint via resolver as a few of my friends have had luck through that before after struggling against Curry's lack of customer support. Maybe a voucher will pop into my email over the next 2 weeks but I'm not confident!
Author
Another email this time from carphone warehouse, Thank you for your recent e-mail and apologies for the delay in our response.
Kindly be advised that a digital voucher of £100 will be sent to you 45 days post the end of the promotion.
If you have any further questions please reply to this e-mail.
Kind Regards,
Daisy Carphone Warehouse
Same. Discussed on webchat and the person said they aren't able to check the details on the item. Said they would share to the dedicated team and advised me to go in to a Curry's store...I really doubt the store would know about an online offer.
Searching for this info myself. I've got it in my calendar that I should have the voucher by 13th Jan. 45 days from the offer closing. I've a screen shot to verify as I doubted I'd ever get one. The terms and conditions state whilst stocks last so they can wiggle their way out etc. If people are receiving theirs then there is still hope I guess. For those who have got theirs, what are the terms and conditions of the voucher? Minimum spend and time frame to spend in/valid until?
Author
Hopefully everyone will get it, I ordered my phone just before the deal ended, So fingers crossed.
I've just been on their Web chat and the person I spoke to said that he'd escalated it and I should be receiving the voucher asap, told them I'll be back in touch if I've not received it in a week. Good to see that others are getting their vouchers so I'm not too concerned now
Woohoo. Just got an email saying I've got an e-gift card. Hadn't even emailed or gone on web chat etc.
Author
Yes me too
Can anyone confirm who the voucher is issued by, as we have an email, and technically expecting it, but the domain is private listed, and not a lot of info on it?
Author
Hi it's issued by Currys
Ah, we have an email from currys.co.uk (haven't checked the true sender yet as it is my wife's email), and an egift card link for dvrep.com
Did anyone else buy from mobiles.co.uk and still not received their voucher yet?
Hi I bought pixel 7 pro with vaucher some months ago but it never came what should I do
50 Comments
sorted byIf I get email today I will let you know,
But I'm not holding my hopes up.
We have received communication that we may need to allow up until the 13th January 2023 for the £100.00 Currys voucher to be sent automatically to the nominated email address.
Offer runs 16/11/22 – 29/11/22 or whilst stocks last.
Get a free £100 Currys Gift voucher included with purchase of Google Pixel 7 only.
Offer applicable to Currys, carphonewarehouse.com, idmobile.co.uk, e2save.com or http://mobiles.co.uk. Digital voucher will be sent to customers nominated email address 30 days post the end of the promo.
This means the issuing of vouchers for all qualifying customers will only start after 30 days post the end of the promo. Hence, our promotions team will start to issue these vouchers to all qualified customers on 30/12/2022. This would take 7-14 working days starting on 30/12/2022.
Until then we will not be able to escalate this since the team is still within their time frame. Should you have any further questions, please let us know. -P. (edited)
Hopefully you will get a response, if you do please keep us updated.
I've just submitted a complaint via resolver as a few of my friends have had luck through that before after struggling against Curry's lack of customer support. Maybe a voucher will pop into my email over the next 2 weeks but I'm not confident!
Thank you for your recent e-mail and apologies for the delay in our response.
Kindly be advised that a digital voucher of £100 will be sent to you 45 days post the end of the promotion.
If you have any further questions please reply to this e-mail.
Kind Regards,
Daisy
Carphone Warehouse
If people are receiving theirs then there is still hope I guess.
For those who have got theirs, what are the terms and conditions of the voucher? Minimum spend and time frame to spend in/valid until?
I ordered my phone just before the deal ended,
So fingers crossed.
Just got an email saying I've got an e-gift card. Hadn't even emailed or gone on web chat etc.