I've given up ordering online here item either takes ages to arrive or they cancel order and don't tell you then a refund takes weeks of hassling them
Wow that is bad. Last Christmas I bought quite a few bits from them with no problems and had some real bargains. Such a shame when this kind of thing happens, but I'm twice bitten now !!
Yeah that sounds fairly typical at the moment, and that's if you get anything at all, I didn't. Took weeks to respond to my issue, even longer to get a refund. Not saying that they will mess up every order but over the last month or so they have been terrible. Social media sites are full of customers complaining.
Last 2 orders from Claires both went wrong for me, one they charged me a different amount to my order total and the next one they didn't tell me my order was ready to collect, so unless I buy in-store will not use again.