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Posted 18 September 2023

Great British Insulation Scheme - Free Home Insulation

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Under the new Great British Insulation scheme, households that meet the following criteria are eligible, regardless of whether they're in receipt of any benefits or household income. While the scheme was supposed to launch in April 2023, it officially went live on 25 July. To be eligible, ALL of the following needs to apply:

You own your own home.

Your home is in council tax band A to D in England, A to E in Scotland and Wales.

Your home has an EPC rating of D or below. Or, if you live in social housing, an EPC rating of E, F or G.
Under the Great British Insulation scheme, those in the 'general group' will only be able to get one type of insulation installed. For example, you could get cavity wall insulation OR loft insulation, but not both. And you MAY have to pay a proportion of the costs, but you'll be told this before any work is approved.

moneysavingexpert.com/utilities/free-cavity-loft-insulation/?utm_source=twitter&utm_medium=social&utm_campaign=bills&source=TWORG-BILLS
GOV.UK More details at
Community Updates
Edited by tonyawesome69, 18 September 2023
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  1. markmudder's avatar
    I would avoid this like the plague!!! I made the HUGE mistrake of having cavity wall insulation installed back in early 2000's....... Worst deceision I have ever made, created bad internal damp problems, i fought for years to have the stuff removed. Whilst not perfect the majority of damp issues have cleared.
    qball101's avatar
    Yeah, I can't believe they still do this when it is typically such a bad idea! The gap is there to stop the water on the outside moving to the inside of your wall. Remove the gap and you effectively remove the wall's ability to stop that transfer.
  2. honeybags225's avatar
    If it's anything like the last time they ran this scheme, you'll get two people who share a single Brian cell throwing rockwoll anywhere in your loft it lands, if your lucky it will make a mild improvement but make the space totally unusable, if you're unlucky, could cause any sort of thermal bridging issues and or damp.

    Totally important thing to do, but judging by the current governments ability, likely to be implemented terribly.
    Baldynapper75's avatar
    In a previous one of these initiatives I had loose insulating foam balls sprayed into the wall cavity. No “glue” as they said they weren’t sure how it would react with existing partial fill insulation. Over the years I’ve had blow out of wall air vents and any slightest gaps internally. Whenever a hole is formed for things wall socket they pour like a waterfall. Iimagine if I ever get my windows replaced Obviously original building works left gaps which this has gone through under pressure…..I’d happily have it removed and redone properly….lesson is “don’t get it sprayed in loose…”

    Thankfully no mould unlike some who’ve been unfortunate based on the comments (edited)
  3. morty1984's avatar
    Use to do this as a job, anyone any questions then gives us a shout. If done correctly then there wont be any issues, the issues stem from poor surveys of a property just to get work booked in.

    Out of the two i would go for the loft insulation, less likely issues with this other than ventilation into the loft might be needed (felt openings) to prevent sweating and if you have 1950's houses then the barrelled ceilings get condensation issues as it not possible to insulate this part (wasn't at the time i installed).

    Cavity wall insulation when looking at installers see if they install thermo bead. Again less likely to get issues with this as it doesn't soak moisture but any gaps internally, pipes coming in/out, missing bricks in loft etc it will over spill so make sure they are filled before going forward. Also any sort of work to be done windows replaced / extensions etc get done first as if its not mixed correctly with the glue it will just pour out when brick works removed. Bead also requires less holes.

    Rendered houses - Make sure render doesn't breach the DPC another cause of damp. Would advise against it anyway. The holes are placed in mortar joints and with it being rendered you are unable to see these which if its a older house with poor mortar bricks will move, and on a side note looks shocking until the house is repainted even more of a night mare if it needs to be removed.

    suspended floors - If you have wooden floors make sure the air bricks are replaced and sleeved otherwise lack of ventilation again can dry rot the floor. Same for room vents. These are usually sealed externally to prevent more work but in reality needed for air to circulate in rooms. Get them replaced and sleeved and get and open/close vent internally so they can still be used when needed.
    EQL's avatar
    We had a good experience with cavity walls and rendering - the installers used loose chips carefully brushed off the existing wall to cover the rendering patches. (edited)
  4. samjbox's avatar
    Sounds ideal when the average temperature of the country is going up. Will make those 30+ degree days lovely inside.
    MattMac's avatar
    Insulation doesn't increase the indoor temprature in summer, in fact many types (such as loft and cavity wall) will actually keep your house a little bit cooler in summer.
  5. cristoff's avatar
    Hearing all these issues with damp following cavity wall, can anyone who actually knows what they’re talking about and not just tin foil hat brigade explain if that’s due to moisture being trapped in the property and unable to leave, or it’s due to moisture entering and causing damp in the cavity?

    would a simple dehumidifier nullify the issue or is that insufficient?

    my partner has applied for the above and she’s sent the details off to octopus. Our loft is insulated and boarded, though not sure on thickness so all that would be left is cavity wall on a 70s detached 4 bed. We have a dehumidifier on the go most days so I guess we’ll see what they say when they ring/come around. (edited)
    matthews9479's avatar
    I'm a Bricklayer 25 years experience, I see insulation and mould issues on a daily basis. If it's fitted during construction, it's not an issue. When it's blown in, there is no way of telling if you are filling all the gaps in the cavity.
    Miss a small section, then you can have mould issues and cold spots.
    This is not going to happen every time it's carried out, but if it you are the unlucky one, it's a real hassle to get resolved, if you don't have any problems then I would avoid it.
  6. Shak5's avatar
    Great thanks again British Gas

    51008079-oY2qG.jpg
    nevakillmonkeys's avatar
    Exactly
  7. tonyawesome69's avatar
    Author
    For information - Octopus Energy are taking referrals

    51008112_1.jpg (edited)
    EQL's avatar
    Octopus provide energy for about 1 in 6 people:
    "After the acquisition of Bulb, Octopus increased its market share to 17% in electricity and 16% in gas."
    ofgem.gov.uk/ret…ors
  8. ArmaghBargainHunter's avatar
    51010344-pfVM1.jpg
    uwingnutu's avatar
    surprise surprise
  9. GujSehambi's avatar
    This might be a silly question but how do those with solid brick walls get wall insulation?
    Would it be applied inside, outside, or just not eligible?
    GreatJustice's avatar
    The answers mentioning injecting anything are not correct. The two options are either internal insulation (usually using insulated plasterboard, this makes your rooms smaller) or by using external insulation. External insulation entails sticking insulation to the outside of your house and then rendering over it. This will obviously cover up any brick etc you might have.

    Just google ‘solid wall external insulation’.
  10. Lardo's avatar
    I applied for this when they first introduced it around 10 years ago.

    Two guys came to my house, didn't have a ladder, so lent them mine.
    They drilled through my brick wall to measure the cavity depth, and didn't have a measuring device, so used a twig from a tree next to my house. All very technical!

    After seeing these cowboys work, I decided to cancel it, and explain to the contractor why. They said this didn't sound right, but of course they'd say that.

    I dodged a bullet. Although my house is cold, cavity insulation can be a nightmare, as described by some of the others in this thread. Any cold spots and you'll potentially get damp and water ingress.
  11. andrewp's avatar
    My property is rated C so wouldn’t qualify, but it’s pretty cold and draughty. Mainly due to stupid window vents with flimsy covers
    SahmeeP's avatar
    Change all your light bulbs back to non-energy saving ones and get your EPC redone
  12. equinox's avatar
    Does solid wall insulation have the same damp issue as cavity wall insulation?
    JazzyDuvey's avatar
    Not really, but it can have issues of its own. You need to make sure the wall is dry throughout (which is obviously very difficult to see by eye) before installing the external insulation - otherwise the water in the wall will travel inside and will show as damp on the internal walls.
    The external surface of the external wall insulation will have a waterproof coating so no more water can get in, that's why it's so important for the wall to be dry.
  13. Arc's avatar
    I filled in the referral form for this and 50 MINUTES LATER I got a scam call about energy pretending to be from "Energy Saving Centre" sneakily getting bits of my personal info. Too much of a coincidence they got my phone number and called about that very subject. I didn't communicate with anyone else about the issue (saw the HUKD, went to the site & filled details).

    Maybe UK Gov site or Shell Energy have a data breach. Super difficult to report that to UK Gov though - unsurprisingly (British organisations aren't interested in talking to people, just getting money & having a easy life). Managed to report it (sort of) after (advice from ICO) to OFGEM fraud reporting (they run environmental schemes apparently). (edited)
    mwa's avatar
    Rishis wife probably gets a cut of all referrals that are closed.
  14. qball101's avatar
    Cowboy builders across the country are rubbing their hands no doubt. Perfect opportunity to overcharge and under-deliver, all at the tax payers expense. A much better scheme would allow people to decide how to best spend the money in improving the thermal efficiency of their house. This way homeowners might be a bit more invested in getting it right rather than just taking some loft insulation because it's free.
  15. hicks12's avatar
    Finally got replies from octopus energy, they seem to only be doing loft and cavity wall insulation.... had to clarify its a solid wall so i would need external wall insulation which they said was part of the scheme but they dont offer it.... so its pointless being part of it.


    Anyone know which energy supplier is actually doing solid wall insulation as part of this scheme? Looks like i would need to swap to them and apply.... dont want to claim for £50 of loft top up compared to £10k wall!
    Jumpinbeans's avatar
    Hmmm, I’m in the same boat although I haven’t got a response from octopus yet. Funny enough I just emailed the, asking for a response. They did say external wall insulation is part so it’s surprising that they said no.
  16. SA_R's avatar
    If you do want to have this done make sure you consult with either surveyor or mortgage lender if you don’t then you will only regret.
    gergob's avatar
    May I ask whats happened?
    Why would I regret?
  17. IamRodHull's avatar
    Applied for this for my elderly parents property back in August with OVO. Finally heard from an installation company a few weeks ago who said there was no funding for loft insulation. Went back to OVO who contacted the installer again. Finally got a call today.

    They are only offering £216 towards the cost of the insulation itself. To proceed they would also need to fit trickle vents in all rooms that didn't already have them and extractor fans in the bathroom and kitchen. They are quoting a frankly unbelievable £450 per trickle vent!! I didn't bother asking what they charge to fit an extractor fan! We were expecting to possibly pay a contribution, but this works out far more expensive than if we don't use the scheme. What an utter shambles.
    tonyawesome69's avatar
    Author
    I have a loft insulation survey arranged for December. The email I received today (after registering in September) included details on potential additional costs.

    "As this is a government scheme, our surveyor will assess whether your home meets the ventilation requirements for your new insulation. An extractor fan is required in every wet room including the kitchen and a trickle vent is required on every window. Trickle vents would be added free of charge and if required there would be a contribution of £150 towards the extractor fans." (edited)
  18. Jdotr247's avatar
    Shame I'm not eligible as our household income is just over £31,000 maybe I should ask the Mrs to stop working for a few months lol. - Tony is right see comments below, you have to be entitled to 1 of the below to be eligible.
    [image]
    [image] (edited)
    tonyawesome69's avatar
    Author
    That should not stop you from getting a referral assuming your current energy supplier is accepting them.

    "Under the new Great British Insulation scheme, households that meet the following criteria are eligible, regardless of whether they're in receipt of any benefits or household income... " (edited)
  19. bainster1's avatar
    Would have looked into this. Have an old council flat, now owned, but it's bloody freezing when the weather turns up here in Scotland.
    Won't bother now going by many comments. Heat (no pun intended) though for those it works out for 🔥.
    EQL's avatar
    The complaints are from people with cavity wall insulation issues. If you use accredited installers, it shouldn't be a problem, or they will at least remedy issues.
  20. Baz8755's avatar
    We applied for this scheme last year but funding fell through as in order to get the loft insulation we had to have fans fitted in the kitchen and bathroom. The main contractor argued for months that the only way they would do the kitchen install was with trunking running across our recently fitted tiles. This went on until eventually the funding expired.

    The government scheme resubmitted us for this year's funding and sure enough the new main contractor wanted to do the same install but when we explained the situation they said they would fit a PIV unit in the loft. A couple of weeks later everything is now installed. Still not convinced about the PIV but at least it's unobtrusive and can be turned off.
    Crapweasel's avatar
    Did you have to pay for the PIV, or was it included in the scheme please?
  21. Shal10's avatar
    Looks like it's based on benefit as e-on said not eligible as I don't get any form of benefits. What's the catch here, very confused. The house qualifies based on the energy rating and council tax Band. (edited)
    DrSlinky's avatar
    It's strange, the other day it didn't matter about the benefits etc. If you didn't get any it went on to the next section. Now it cuts you off as soon as you say no to that part.
  22. Deedie's avatar
    I had a survey done a few weeks ago and had a call from everwarm today. They have offered me solar, external wall insulation, floor insulation, heat pump and loft insulation. With all smart controls. With a cost of £34000, and I am required to contribute £2000. So excellent deal.

    However. I pointed out to them that I have a floored and lined loft which is fully insulated all around. I also have no need, or desire, to install the heat pump heating system. As my boiler is only 5 years old or so, and I know nothing about these systems except that I don't trust that being efficient at all in Scotland. So I asked if it's possible to only pick the parts I need. She has to go and clarify this with her boss, and she called me back to say that I either took it all, or nothing.

    She said that they loft insulation was part of the great British insulation scheme, and all the others were an "eco4" scheme from my local council.

    Anybody know anything about this. I think they are at it, and just chasing extra work. I'm going to have a search myself later into this, but thought I would ask in case any one has had a similar issue!
    Deedie's avatar
    After a short piece of research it appears that the insulation is only available if you take the free heat pump. I also found out that eco4 grants are fully funded and there is zero cost. So a wee phone call to everwarm to get an itemised break down of what they expect me to be paying for (edited)
  23. jlt12's avatar
    I applied through British Gas and had loft insulation along with 2 extractor fans fitted last week from Dyson Energy Services, Northampton.

    Originally applied in September last year, but didn't get a survey done until January.

    The work was all fully funded via the scheme, with me in full time employment.

    Took a while to get completed but am really happy with the work done & the employees who came out from Dyson Energy were great.

    Just wanted to share my positive experience. Obviously, it's not the same for everyone but it is possible for the scheme to work.
    52289972-mGU2o.jpg
  24. sgodha's avatar
    Govt scam, last time they opened scheme for all. I got 3 quote from listed builder for attic insulation....all were 10K plus. Govt scheme team person said, no we can't pay more than 5K and I said work is of 2K so why govt is not allowing us to use our own builder. He said, it's not in his hands.

    All bloody scam every thing is fraud in this country for now for sure.
    MattMac's avatar
    Not really. Using "your own builder" is so open to abuse/fraud that the government would never allow that.
  25. TheBatshark's avatar
    I had something like this done about 12 years ago. I was renting a flat, and one day the landlord called me and told me I qualified for free insulation. Great. He said they’d be there on Friday to have a look around etc. they turned up the following Wednesday, took some pictures and made some notes. I was then told that I would be getting cavity wall insulation. I was woken up one morning by someone drilling into my wall. Turns out they don’t even knock, they just turn up, start drilling and filling, and then leave. 

    I headed to work, leaving them to it. I came home to find my kitchen full of insulation balls. Chest high. They had drilled straight through my kitchen cupboard (missing the boiler by inches) and then stuck their insulation blower hose in and kept filling until, I assume, they ran out of balls. I ended up having to vacate the property because, after filling 25 bin bags with these very statically charged balls, and barely making a dent in the number of them, my landlord wouldn’t help me deal with it. 

    Martin if you’re out there, I hope you’re still bagging up those balls, you turd. 

    All I’m saying is beware who you allow to work on your home. 
  26. rupeeman's avatar
    bit like the govt "fix your bike scheme" during covid lockdown time.
    I remember getting 1 voucher and had to take it to Halfords (who were booked for 6months+) and then when the time came, they did 5 mins of work and took the voucher at full £50 value. Asked me if wanted to pick up some cleaning goods for the bike as it would be charged within £50. Great work for them. They made ton of money from this scheme and staff told me that most of the time they end up selling bike fix plans on top of the work.

    Brian is quid's in! no cells needed.
    ferranbea's avatar
    Exactly that happened to me with a local dude.
  27. uwingnutu's avatar
    So i live in Northern Ireland, and earlier this year i looked into this scheme for both loft and wall insulation as what i have is basically non-existent.
    Now, because i work for a living, own my own home and earn an Ok wage (not great, but enough to pay my bills and little else) i was told i wasn't eligible for the scheme, but there was a scheme that would give me a discount of the price of both if i got them installed together.
    So i contacted the people running the scheme, they came out, assessed the house and agreed i needed the insulation and that they would post me out a quote.
    I live in a 3 bed semi detached, standard size house, nothing fancy.

    £3800 and that was including the discount.
    And they were only going to lay the insulation, and i was expected to empty the loft anyway

    Dont know about you, but i dont have 4 grand just lying about that i can do this with.

    So, I managed to get a guy to come round and fit 6 vent roof tiles £150
    9 rolls of 200mm top up insulation £230 (On Offer (y))
    3 Boxes of loft 200mm loft stilts £175
    10 boxes of chipboard flooring £130
    2 boxes 30mm wood screws £10
    one weekend of graft and i now have one insulated, ventilated and floored loft,
    Whiteside's avatar
    You done well getting someone round to do anything. Tradesmen in Norn Iron are like hens teeth. Hard to find and get…
  28. leeanne123's avatar
    I don't know if it's typical of EPCs, but a several sections of ours says assumed, rather than having actually checked for whatever. The house is apparently C rated, yet can be really cold downstairs, even in summer (dormer bungalow, so is hot upstairs.. least it's nice in winter!). It is social housing though, so we should be grateful it's even still standing..
    ben_baku's avatar
    The rented flat I just moved out of was supposedly C rated, in the winter the temperature got to 5°c INDOORS. I've just brought a house that is D rated and I can't see it being anywhere near as bad as those winters in the flat. These rating are a joke
  29. iceburglettuce's avatar
    Be very careful with adding cavity wall insulation. Can cause problems with damp. It’s hard to know beforehand whether it will cause an issue or not.

    The idiots that are “insulate Britain” really don’t understand this.

    It’s such a shame as if live to get it done, I just won’t risk it though.

    Loft insulation is a better options, but can still cause some issues if not installed properly at the edges. You can just do this yourself though. (Get some knee pads would be my advice).
    Whiteside's avatar
    I thought cavity wall insulation would stop issues with damp.
  30. Smfn53's avatar
    Victorian homes were built to breath. If you slap on external insulation so a solid wall construction, you are simply going block air inside and cause condensation issues. With cavity wall buildup you can half get it right but there is still a risk. However getting better windows, loft insulation, underfloor insulation (under the floor boards) at ground floor and a good working boiler is all you need. If you go down the route of external insulation you need to think about way of helping that building breath and controlling humidity, besides just simply opening the window. Maybe purge ventilation may help, but generally it’s not enough. It’s also looks terrible from the outside.
    Daray's avatar
    That’s why European houses have air ventilation as opposed to British humidity traps. Hot air always going up, cold going down… simple physics that helps to circulate the air.
  31. Steven_Mccurdy's avatar
    Love the idea of this but hate that we get punished for being employed - IV just spent forever on the form about told I'm unsuccessful. . This country's becoming. A joke wheres the benefit of working and paying taxes If I never get a benefit in doing so 😔😔
    QuackBaguette's avatar
    This scheme is mostly based off EPC and Tax Band. We're both employed and have been told we're eligible. Something else must have blocked you.
  32. ShakriShikri's avatar
    Is there a way to put a complaint if the works are not to standard? My neighbour did underfloor insulation with a grant, all they did is a small piece like a 3 SQM. It was even inspected by a team and they approved. the guy who did the work clearly said if you are prepared to change the whole floor privately(not in grant) with them privately then he will do the whole floor insulation.
    He is still struggling to find on how to complaint these fraudsters
  33. n0chex's avatar
    We live in a 100 year old town house and after last year ( Cold Winter ) I promised myself I would impove it's efficiency any way I could. It was an E EPC rating now it's a B having a new boiler floor insulation and solar installed.

    For what Iv'e spent it adds around 10% to the value of the house and now approved for cheaper green mortgages so for me it was a Win win and now much more comfortable ( I Hope ) for this winter.

    My solar panels was done via a Goverment green scheme the rest paid for. I have updated the Invertor to a Hybrid Lux and a 9.4KW battery which should return my money in around 4 years.

    I do agree though with alot of comments here that you need good tradesmen and realise how hard this is in this day and age as I found out everyone is just out to screw you as much as possible.

    As the system and work has only been done over 6 months I'm hoping the solar pays for the gas in the winter months when I sell it back at around 20p day rate 32p peak as our useage is pretty low for the house around 8-10kWh per day.
  34. flashingash's avatar
    Scam. EPC was E before they did the survey. And after the survey they bumped up to EPC D, without any work done.

    And then kept saying Ur EPC is D hence not eligible and finally no work was done.

    Nothing really works for the masses in this country...
    mousegreatest's avatar
    An EPC of D is eligible.
    Is your council tax band also A-D?
  35. mousegreatest's avatar
    I registered as soon as this came out for my mother. All I got was several calls from spray foam insulators to spray the roof.
    I declined - don’t touch spray foam for roof - has a very bad press.
    lisa3's avatar
    It's definately worth consudering to under floor if you have a suspended floor.
  36. mousegreatest's avatar
    Latest update - applied as soon as opened through octopus.
    Have energy surveyor coming Tuesday.
    They will do loft insulation, but i have to agree to have a planed gap under all doors, extractor fans in kitchen & bathroom and trickle vents fitted to all windows. All free.
    Jack_-63665.03811's avatar
    They've told me they'll do cavity wall insulation, but would love some of the smaller measures like extractor fans too - wonder if I can swindle them?
  37. plogik's avatar
    How long before we are crying out for house ventilation rather than insulation.
    CoffeeORmoreCoffee's avatar
    Too right our 9 year old house is almost too good at keeping heat in, anything above 20 degrees you know it's gonna be a horrible nights sleep
  38. joco202's avatar
    Just out of interest. How would the under floor insulation be carried out? Would they rip up all the floors?
    EQL's avatar
    Depends on ease of access/type of floors. Energy Saving Trust says:
    energysavingtrust.org.uk/adv…on/
    "Timber floors can be insulated by lifting the floorboards and laying mineral wool insulation supported by netting between the joists"
    Basement/cellar/underfloor space might allow access without lifting.
  39. Robson66pc's avatar
    51009816-9BKZC.jpgI’m band „B” and it has to be A-D Which alphabet did they use ??
    americanonpurpose's avatar
    They have written it wrong, A-C are excluded. Not a good start!
  40. jefster's avatar
    Cavities in buildings were out in for a reason...fgs when will the govt learn ...horror stories of mold & damp after introducing this into properties.
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