Posted 10 November 2023
Don’t buy cat food from Amazon
Be aware if you buying cat foods from Amazon! I have made the purchase of boxes of cat food just a week ago but Amazon delivered the smashed, damaged and broken boxes of cat food to me!
As a normal customer, I won’t buy a defect or damaged packaging cats foods for m cat! The advertisement from Amazon website also doesn’t mentioned the cat foods are in damaged boxes!
So the price I paid is for a pristine condition boxes of cat foods!
Contacted the online associates from Amazon and have sent in the photos to prove the damaged packages. The associates said they cannot see the damaged of the cat foods, they said only the boxes are damaged, so no refund or replacement will be made!
They also said they won’t accept the order to be returned as they concern the health and safety!
So what about to my cat??? I am also concerned the heath and safety to my cat! The boxes are damaged, so the pouches must be ruined by mice, insects or virus. I won’t feed it to my cat with this damaged condition cat foods!!
Amazon cheat its customers to pay the full price for the purchase and forcing them to receive the damaged order!!!
Amazon also doesn’t let me to left the feedback via its feedback system!
I couldn’t believe nowadays Amazon is providing such horrible worst service to its customers!!!

As a normal customer, I won’t buy a defect or damaged packaging cats foods for m cat! The advertisement from Amazon website also doesn’t mentioned the cat foods are in damaged boxes!
So the price I paid is for a pristine condition boxes of cat foods!
Contacted the online associates from Amazon and have sent in the photos to prove the damaged packages. The associates said they cannot see the damaged of the cat foods, they said only the boxes are damaged, so no refund or replacement will be made!
They also said they won’t accept the order to be returned as they concern the health and safety!
So what about to my cat??? I am also concerned the heath and safety to my cat! The boxes are damaged, so the pouches must be ruined by mice, insects or virus. I won’t feed it to my cat with this damaged condition cat foods!!
Amazon cheat its customers to pay the full price for the purchase and forcing them to receive the damaged order!!!
Amazon also doesn’t let me to left the feedback via its feedback system!
I couldn’t believe nowadays Amazon is providing such horrible worst service to its customers!!!

Community Updates
38 Comments
sorted byIt's a box. The 'food' is unaffected. first world problems.
Have a word with yourself for getting your cat the McDonald's of cat food aka whiskas, the junk food for cats.
Cats are obligate carnivores so 40% meat content is suffice
Whiskas, like all that supermarket crap (purina, felix etc) is about 4% (edited)
However, please don't feed that rubbish to your cat if you are genuinely concerned about what they eat. It is the equivalent of feline McDonalds for every meal and then some..
Can’t see big deal of the post tbh
This could happen when item was placed in shipping box
So I agree with Amazon only outer is damaged,
So if you bought loose pouches from Tesco you have seen the outer box anyways as half ones come like this anyway (edited)
And why you feel the need to post this in reply to 7 other pet food deals in the last hour as if they will ‘suffer’ the same is beyond me.
Totally over the top reaction good grief. (edited)
Have a sit down and a cuppa and get a grip, your pouches of food are fine, just like the single pouch you'd get on a supermarkets shelf would be fine
Sound anything but normal if this is what you're moaning about
The only thing protecting it against those concerns is the pouches themselves so the question is whether they're damaged.
If they're not then the cardboard packaging has done it's job and is no longer relevent, assuming you're not going to be transporting them around roughly.
I am sure yours won't worry about a piece of broken cardboard.
Tins of tuna chunks. One of the cans had a dent in the side. And one was bashed in at the top? No need to complain. The food inside was still safely sealed and still tasted just as good.
If you order things online the packaging may get dirty or damaged in the process of picking, packing and shipping. This packaging is designed to protect the inner goods. And it sounds like it’s done just that in your case. The inner products aren’t damaged. There isn’t actually a problem here.
In future I’d probably advise you to stay offline and pick your own items in a supermarket or pet store.
FWIW, cat food delivery from any company is at risk of being damaged. Any delivery is liable to damage - things get dropped/broken. I once ordered from Harringtons directly and it arrived split open and crawling with bugs + maggots..
As others have said - get your cat onto some proper, good quality nutritional food with or without a dented box!
Purchase locally too!
Support your local high street!