Can I return my mobile to Argos

24
Posted 9th Jul 2020
I purchased a moto g7 play off Argos a month ago but I've changed my mind and want the Huawei P20 now instead from eBay

Can I return the moto g7 and what reason can I give?
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efc_4ever09/07/2020 16:57

I tried and it says 35min wait. Could I just say it keeps restarting …I tried and it says 35min wait. Could I just say it keeps restarting itself?



So; in essence; you're just asking if you can lie to return a product? Of course you can. It's a moral decision only you can make though. After 30 days, would you not just be entitled to a repair or replacement?

Now, if they check the phone...
24 Comments
efc_4ever09/07/2020 16:48

It's past the 30 days. Been about 40 days


"I purchased a moto g7 play off Argos a month ago"


40 days? So that's not a month ago! It usually helps if actual facts are submitted to us before anyone can help!
Don't think they'll let you after 30 days unless it was faulty
benhornsby199909/07/2020 16:54

Don't think they'll let you after 30 days unless it was faulty


That's what I was thinking. I can just stick it on eBay but if I could return it somehow then I'll give it a try you see
Edited by: "efc_4ever" 9th Jul
Ask their live chat and see what they say.
RamsMax09/07/2020 16:56

Ask their live chat and see what they say.


I tried and it says 35min wait. Could I just say it keeps restarting itself?
efc_4ever09/07/2020 16:57

I tried and it says 35min wait. Could I just say it keeps restarting …I tried and it says 35min wait. Could I just say it keeps restarting itself?


Up to you
Edited by: "RamsMax" 9th Jul
efc_4ever09/07/2020 16:57

I tried and it says 35min wait. Could I just say it keeps restarting …I tried and it says 35min wait. Could I just say it keeps restarting itself?



So; in essence; you're just asking if you can lie to return a product? Of course you can. It's a moral decision only you can make though. After 30 days, would you not just be entitled to a repair or replacement?

Now, if they check the phone...
Phsycronix09/07/2020 17:06

So; in essence; you're just asking if you can lie to return a product? Of …So; in essence; you're just asking if you can lie to return a product? Of course you can. It's a moral decision only you can make though. After 30 days, would you not just be entitled to a repair or replacement?Now, if they check the phone...


Might just lob it on eBay
Not sure if I'm reading it correctly but their "returns" window was changed due to C19. The way I'm reading it, if you purchased anything from 1st March - you have up to 30 days to return your purchase from the store re-opening.

"Any purchases made from 1 March 2020, can be returned up to 30 days from our standalone stores reopening."

argos.co.uk/hel…ds/

So, would this not cover your purchase also?
Try selling it on Facebook or something
Phsycronix09/07/2020 17:17

Not sure if I'm reading it correctly but their "returns" window was …Not sure if I'm reading it correctly but their "returns" window was changed due to C19. The way I'm reading it, if you purchased anything from 1st March - you have up to 30 days to return your purchase from the store re-opening."Any purchases made from 1 March 2020, can be returned up to 30 days from our standalone stores reopening."https://www.argos.co.uk/help/returns-and-refunds/So, would this not cover your purchase also?


I got it on the 1st June so I've gone over the 30 days and it was delivered in post
Edited by: "efc_4ever" 9th Jul
efc_4ever09/07/2020 17:19

I got it on the 1st June so I've gone over the 30 days and it was …I got it on the 1st June so I've gone over the 30 days and it was delivered in post



But it sounds like that doesn't matter. They are saying; effectively; due to C19 you have been unable to return your item to a store (due to closure) so they are giving people 30 days from whenever your local Argos store reopens/re-opened. Well, stores have only just re-opened? I believe you can return web-orders to stores also so I don't think that would alter things. You may not have been comfortable with sending it back via post due to all the disruption.

I would certainly try asking on livechat as that's how it sounds to me.
Phsycronix09/07/2020 17:28

But it sounds like that doesn't matter. They are saying; effectively; due …But it sounds like that doesn't matter. They are saying; effectively; due to C19 you have been unable to return your item to a store (due to closure) so they are giving people 30 days from whenever your local Argos store reopens/re-opened. Well, stores have only just re-opened? I believe you can return web-orders to stores also so I don't think that would alter things. You may not have been comfortable with sending it back via post due to all the disruption.I would certainly try asking on livechat as that's how it sounds to me.


Yup sounds right to me. Good spot. Thank you
If you can't return it, sell it for cash on Facebook, or sell it to CeX. Otherwise you'll be back here asking how you got scammed.
efc_4ever09/07/2020 17:33

Yup sounds right to me. Good spot. Thank you



Nothing ventured - nothing gained.

Worth a shot. No harm in asking and best of all - you don't need to be deceitful.
efc_4ever09/07/2020 16:57

I tried and it says 35min wait. Could I just say it keeps restarting …I tried and it says 35min wait. Could I just say it keeps restarting itself?


no, because then they could say bring it in and they will send it away for repairs.
Argos extended their return policy because of covid19 and their standalone stores being closed at time as I have a faulty headset and when I phoned argos customer service in April...I was told once their shops were back open...they would be excepting returns/faulty goods...wouldn’t leave it too long to get it back though as probs change their policy again now with stores being opened(y)
efc_4ever09/07/2020 16:57

I tried and it says 35min wait. Could I just say it keeps restarting …I tried and it says 35min wait. Could I just say it keeps restarting itself?


Lying to a company about anything is negative, they give you a service and a clear policy and it cannot be followed?(confused) sell on ebay
Phsycronix09/07/2020 17:28

But it sounds like that doesn't matter. They are saying; effectively; due …But it sounds like that doesn't matter. They are saying; effectively; due to C19 you have been unable to return your item to a store (due to closure) so they are giving people 30 days from whenever your local Argos store reopens/re-opened. Well, stores have only just re-opened? I believe you can return web-orders to stores also so I don't think that would alter things. You may not have been comfortable with sending it back via post due to all the disruption.I would certainly try asking on livechat as that's how it sounds to me.


Usual confusion over a trader's voluntary return policy and mandatory rejection / consumer legislation.

The trader's voluntary return extension applies to
  • The item should be unused, in its original packaging and in a resalable condition
but as OPs item has been used, OPs item does not qualify.

No other rejection / consumer legislation extensions are in place.
AndyRoyd09/07/2020 18:58

Usual confusion over a trader's voluntary return policy and mandatory …Usual confusion over a trader's voluntary return policy and mandatory rejection / consumer legislation.The trader's voluntary return extension applies toThe item should be unused, in its original packaging and in a resalable conditionbut as OPs item has been used, OPs item does not qualify.No other rejection / consumer legislation extensions are in place.


Not used as it's just been sat in box for a month and I was waiting for my local Argos store to open to return it
efc_4ever09/07/2020 18:59

Not used as it's just been sat in box for a month and I was waiting for my …Not used as it's just been sat in box for a month and I was waiting for my local Argos store to open to return it


Unused & resalable condition = on to a winner
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