A parcel has gone missing that I have sent, (ordered via Ebays Packlink service)
I've tried the Hermes online tool, which doesn't direct me to a human, it will only tell me what I already know - "routed to wrong depot"
And when I phone (0330 808 5456) the dedicated sellers line, I get a robot telling me the same information, with no option to talk to someone.
I have emailed them, and I get an automated response from an account saying:
"Hi, Iam out of office until Sunday 09/01/11"
How do I speak to a human being at this company?