Posted 17th May 2021
A parcel has gone missing that I have sent, (ordered via Ebays Packlink service)

I've tried the Hermes online tool, which doesn't direct me to a human, it will only tell me what I already know - "routed to wrong depot"

And when I phone (0330 808 5456) the dedicated sellers line, I get a robot telling me the same information, with no option to talk to someone.

I have emailed them, and I get an automated response from an account saying:

"Hi, Iam out of office until Sunday 09/01/11"

How do I speak to a human being at this company?
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