So, bit of a weird one. Received two packages from Evri today. One was supposed to contain an iphone 12 pro max, and another a pair of earphones. Unfortunately, it seems like the people at the Evri hub got a little greedy. Or did they?
The package that was supposed to have the iphone 12 pro max, instead had an empty box for a regular iphone 13. With this one, I'm in two minds as to whether its an Evri thing or if the seller was trying to scam me, as they delayed sending, syaing their brother had to post it out for them as they were in a different place for uni, and they were relatively new to ebay.
The second package containing the earphones didnt initially look like it had been tampered with, but when I opened it, it was just the box, with the earphones and all the accessories missing. Upon closer inspection, it did look like the top had been torn open, and then taped up to look normal. The seller has good feedback, so this one I'm pretty sure is Evri workers doing their thing.
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Filming proves absolutely nothing.
It is up to the seller to claim from the courier and I wojld assume evri will be weighing packages and be able to determine if the iPhone was ever present, but that isn't your issue.
I had a parcel collected by Herpes, sorry Hermes, before the name change - the courier had no way of weighing it so could easily have helped themselves to the contents and no one would be any the wiser - if they scan them at the depot and the item was already taken out, the weight through the rest of the parcels journey would have matched the first weight recorded.
Poor system really and open to fraud
It's a weird one, for sure, but maybe that's what the delay was? They put a listing up with photos they found, and then needed to buy an iPhone box, and that was the quickest/cheapest one they could find? I don't know, but whatever the story is, it doesn't add up to a legitimate sale.
Therefore if it went missing I could claim £500 and reimburse the buyer.
I did have problems with Royal mail I used that particular service some weeks ago and my parcel ended up in their retention centre so I immediately refunded the buyer.
This is a scam artist
He sent it he should do his investigations, open up a case against him if he is not going to refund you immediately
Yep, everything I send, I make sure it's fully insured in case of loss. Unfortunately, a lot of sellers don't bother.
Yeah, just running down the clock until I can get ebay to step in.
I think thats what he's trying to do, lay the blame on me and hope that I won't take this further. Or hope that I'd be dumb enough to go after Evri myself and absolve him of the responsibility. Not happening!
Yeah I do wonder why people keep saying to do this, utterly pointless
What even happened to the idea of package weight being tracked?
Anyway. Did you film yourself opening box? Either way contact sellers. Hope you sort it out (edited)
the phone clearly sounds like a scam from the seller on eBay - delays, someone else posting etc.
Same local delivery hub.
Oh I know, that's already been done for both. I was just curious about what others thought. Before this, I'd always been a bit of a Hermes apologist. Sure, I'd had a few things get lost, but never had anything like this. Admittedly, anytime I had used hermes, it had been through packlink, and they're usually good at chasing up and then providing compensation if things got lost.
That's what makes me think the first one is a scam. Even if they did open it to take out the phone, why in the world would they replace the box with a box for a different model?
Unfortunately, both were just sent in jiffy bags, so I guess it would be fairly easy to determine what was inside them. (edited)
I often wonder, with the thousands of parcels Hermes/Evri deliver, how would a courier or depot staff know which ones to open, unless its purely picking at random.
My boys are for ever ordering clothes on line, most delivered by Hermes/Evri, none have gone missing. So maybe if sending keep hold off an old ASOS packaging to have a better chance of reaching the recipient
Good chance it is a scam, but I would have thought a scammer with an iphone 13 box would be more likely to sell it as an iphone 13. If it was sold as second hand and the seller didn't keep the original box, then they might have used the box from their new iphone 13 to post it in.
All sounds really suspicious, if I was selling something of high value I would have it well wrapped up so that the courier people couldn't see what was in it therefore they would not be tempted to steal it.
I would not trust Hermes I would use Royal mail special delivery tracked and signed for
Yeah, another reason why I think it was a scam attempt. There is no way it was sent fully insured. They've just told me to take it up with evri. Told them that's not my problem. Even if I have to wait a few days for ebay to step in, thats fine by me.
Scammer, almost certainly, artist not!
It doesn't sound like a very competent scam, I can't see how he even expects to profit if he hasn't paid for courier insurance to claim for a supposed theft, unless he somehow convinces the OP not to pursue a dispute on ebay. (edited)