Posted 3rd Jun 2020
Hi,
I disconnected from Virgin a couple of months ago at the end of March.
Since then nothing has been heard or any mentioned of returning equipment.
Today I received an email asking to collect the equipment.
Last week I cleared out my garage with a skip and the boxes were dumped.
Do I have any leg to stand on as I know it must be in the contract to return, its just no one mailed or asked for the equipment for 2 months and was just forgotten and disposed.
Cheers
I disconnected from Virgin a couple of months ago at the end of March.
Since then nothing has been heard or any mentioned of returning equipment.
Today I received an email asking to collect the equipment.
Last week I cleared out my garage with a skip and the boxes were dumped.
Do I have any leg to stand on as I know it must be in the contract to return, its just no one mailed or asked for the equipment for 2 months and was just forgotten and disposed.
Cheers
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sorted byEither way, with the lockdown, it's reasonable to expect they would not of collected during that time so maybe premature to dispose of already. I suspect you'll be charged, maybe.
You already knew they were expected to go back, you even boxed them up and put them aside. I know they could of contacted you but you could also of contacted them asking when they would collect.
They may of said if you don't have space to keep them while we can't collect, then dispose. However, that's not the case and they're trying to arrange now.
Their site
Edit - forgot to add, their site states 80 days, if it's been longer than that then you could maybe argue "you made them available for collection" but as they were not collected within the 80 days, you reasonably expected you could dispose of (edited)
This is the first time i've heard from them about it.
I understand there's been a pandemic, and that works both ways. The equipment hasn't really been top of my mind the past 2 months.
A simple mail during cancellation or disconnection or during the 2 months about holding onto it for a couple of months for them or anything would have helped.
My issue is things are not always black and white hence asking about having a leg to stand on.
They even shipped me like for like modem for self installation and never asked for the old one back, which was about 3 years ago now. (edited)
I keep mine in the shed. Still there a year+ on. They always ask for it. Whether a prepaid mailing back or collecting in person (twice)
It's a bit random in my experience. A few times they sent out prepaid packaging, and constant pestering emails warning about the amount I'd be charged if I didn't hit their deadline for return. Other times, they didn't care at all.
v6
Hubs 3 and 4s
Boosters (edited)
My old equipment they wanted back, TiVo v6 and SH3
That Will NOT work virgin when installing Boxes scan Serial Numbers to you're account (edited)
I disconnected from virgin in May 2020 and have been contacted this week (March 2021) I think we disposed of the box just after Christmas in a clear out as we have had no communication from them until now. I asked at the time about returning it and they told me they would send out a return label which I never received. Is this a reasonable time for collection?