

Virgin Deals & Offers
14 active deals186,893 commentsAll Virgin Discounts, Offers and Sale - May 2022


Sounds good to me! Where do you think is best contact them, email them as part of the order, or wait until the I have the broadband activated and stuff?
amazon vouchre offer gone!!! :(
Got 1gig with them, £38/month. Full speed at router through cat6. Drops off a bit obviously upstairs on the mesh WiFi but quite pleased otherwise.
The difference is Virgin is mainly fibre to the cabinet in the street then standard cable to your property. Openreach fttp is fibre to the premises. The main difference is higher latency on Virgin and slower upload speeds.
I have this with their new router and it's amazing. The range on the router is incredible! It's on my ground floor and reaches the end of my garden, the cellar, and upto the loft!

Jumping on the conversation part about playing the cancellation game for a better deal, this is the Virgin Media WhatsApp number: +44 7305 327112 Took about 3 hours of conversation (their replies are every 10 mins or so) so have a get cosy but I got a deal I was very satisfied with.
Yes my contract had expired
Yeah, just set the 2nd as your installation date. Although I'd probably get in for the 1st so you don't have any downtime
Can I order it and start contract from September?
Just got a letter in the post 3 weeks before the contract will end. Currently paying £28 for M100 and well tqlk anytime I think, no idea if they set it up right, seems the only details they got right was our address when we first set it up over the phone. Had the landline for my whole life. Gonna suck to lose that. Hopefully we get something good then I guess.

Help! 2 days left before cut iff and nobody has called me back!!! What do I do
Signed up with VM from this deal but considering cancelling. The service isn't due to be installed for a while, but just the process of getting into the online account (ebilling account as they call it) is an absolute mess. Customers on the forums unable to create accounts, all getting told to wait for this or that and nothing actually happening. Managed to get in contact with an agent over whatsapp, who assures me my ebiling account will be activatable soon but I don't believe them. Appreciate it may not be necessary to have access to the account, but problems this early don't fill me with confidence and on the assumption that the agents assurances come to nothing, I'll probably cancel my contract before it starts. Maybe they have been overwhelmed by sign-ups with the deals they have been offering recently, just seems weird that creating an account would be so difficult to get right.
Does the Amazon voucher only come with m200 or can I get the upgrade m350 with o2 sim and still get the Amazon voucher?
it's only allowing me to go for broadband + O2 and that's £37/month x 18m - 100 - 39 = ~£29/month mate
Any deals for existing customers ? Can I join as a new customer (as I’m not current account holder at address) to get a new joiner deal ?



Nottingham who? 😘
Most hated?..... really?! (confused) If Liverpool aren't your team then just don't comment, this unnecessary comment reeks of jealousy.....we're ACE!!.... so shut ya gob!! :p Much love xx
Time to start decorating on these days. (y)
I think your phone auto-corrected the word 'successful' by accident when you meant to type 'hated'' 🙈 Don't you just hate when that happens, ey? I know I do! ;) :p (lol) P.S. There's only one mighty reds and that's Nottingham Forest 🔴 🌳 (y)
Come on Real Madrid! Do it for Everton Ancelotti!

If you sign up via TopCashback Compare the cashback will track to your account. It's not an immediate payout from Virgin.
Clicking on the link takes me to topcashback link but I cant see the £39 cashback any where on Virgins page while checking out. Just the amazon voucher
I doesn’t shows up the £39 cashback on Virgin page, only the amazon Voucher
Nice one. I didn't even think to ask about the M200. Never mind! It's interesting that they said it was £4 more without the phone, as nowadays all the best deals I see are for broadband only (i.e this one), but it was definitely cheaper to take both when I first joined. As your sales guy said, it's always best to wait on them calling you back rather than go with what they offer on the initial call. The person I had actually referred to them as their "new customer deals".
Yep got mine today too. Same offer for £18 which I was happy with. I did ask how much extra for the next speed and they gave me that so 200mb + weekend calls for £18. Weirdly was £4 extra without calls lol. Guy said the Outbound Retentions team are the only team who can offer the low prices.

Absolutely, your good (y)
I have an Asus GT 11000 router that I used with BT. I assume this will give me the 500 MB speed that I paid for?
Adding volt does not change your existing contract. It is a free upgrade. Unfortunately they made a mistake when they did the free volt upgrade and changed my account to a new 18 month contract. Absolute nightmare to sort out but managed to get it sorted after 5 days. All they could do was put a flag on the account for it to cancel. As i haven't gone through the normal play the game cancellation route, I do not expect a call back from retentions.
!!!! A FAKE mobile number was put on my account... nobody was ever going to all. WAtch out for that! What the actual f!
with the volt bump up.. do they start a new 18 month on o2? I have a line rental I do not want to get rid of. £20 a month unlimited sms calls and 200GB 5G. I do not want to lose that.

Google TOOB....and do a post code check....I'm getting it installed soon as it's only £25 per month for 900mb per second....now that's a deal.... (y)
The problem with virgin is the customer service is the worst I have ever experienced. the actual internet is brilliant, but when you need to speak to them they don’t know jack all. With the rceent price increase, I had to contact them (wouldn’t get the manual message to press 1 and avoid fee), and a lady promised it. She was having sustem issues and said would call me back. Didn’t call. I called and no one could recall anything. They also can’t understand such basic English. They kept thinking I want a new contract. Now my contract ends and I’m in the 30 days period, I am considering whether to wait for them to call or take one of these new deals and avoid even having to speak to a single person in retentions.
Did you hand your notice in on that call? I might have done this wrong..
Anyone know how I can add anytime landline calls onto this?
If anyone is having issues with VM. Raise a complaint to them or through resolver. I forgot the deal with ofcom as the advices changes but if I'm not mistaken with some issues you could leave penalty free.


I've been there. Not happy in the end. (lol)
£52 for two 40 minute treatments is good, but don't expect this to be a Spa Day. Its a gym with a hot tub.

This has worked to my advantage in my town as there are alot of 02 customers, due to most people having Virgin broadband, O2 has rolled out 5G, probably due to network load. As well there is a 02 cellular tower every mile again due to the high demand. As well Vodafone seems to share the towers with O2, (no 5G), but still, get decent speeds. Hence why I'm on Lebara (which use Vodafone network) as cheap.
Now that I would have
Must be said that the VM/Vodafone network data performance is flipping rubbish in my area. Very slow to respond, timeouts in busy areas and so forth. I suspect this is tangentially because Openreach hasn't bothered to roll out fibre here yet because Diamond Cable (now VirginMedia) put fibre in here decades ago. This, of course, means that you're stuck with Virgin for high-speed broadband (ADSL speed about 7 megs!) so most people use Virgin and there are loads of bundle deals with VirginMedia/Virgin Mobile. My guess is that the local mobile capacity is swamped because of this. That said, I didn't have an issue with the O2 network back when they provided the service for Virgin. I only hope that the (eventual) 5G rollout will fix the problems - when they get around to it!
Faster 4G on average than O2, Vodafone, Sky and Three How is that even possible when they piggyback off Vodafone (in other words using same network as Vodafone)?
I've just managed to get 12 GB of data and unlimited calls and text for £5 a month with Virgin after haggling on the phone for an hour. Spoke to a nice lady in the Philippines who eventually sorted me out a good deal.

Does anyone know how I can get a Hub4 as a long-standing customer on M200 Fibre Broadband? 8)
My mum recently moved into a new-build about 100m from a mast and I set her up with a 4G router with an unlimited data SIM card. £20 for a pay-monthly contract and plenty of providers happy for her business on those terms. 4G isn’t quite fast enough for me and I don’t yet get 5G where I am, but that may well be where I go once coverage has been extended.
I've got to admit I would really prefer a company to do just that and offer the same fair price through the contract and when renewing but that's just how it is unfortunately. Companies offer better deals to new subscribers to get their business and existing customers get left behind. I also try to stay away from the "double discount" deals etc as that gets you tied in for one product by having to have the other. I'm currently looking at moving my sky mobile contract to someone else as Sky charge you half price mobile if you have their TV as well but now there's other companies doing a similar pay monthly deal now. I'm not sure if that's changed recently though. EDIT: OK it looks like Sky mobile and Sky TV don't link like that any more so that's good news. (ninja)
I’m glad you got a deal you were happy with. I’ve had enough of the annual games, I’ll see who’s offering something more consistently priced next year and be glad to see the back of Virgin. My mobile phone contract is with EE. There’s a simple, well-published price rise every March in-line with the January CPI. Perfectly reasonable and I’ve not had to call them for as long as I can remember. That’s the way to do business.
It's a pain in the bum to do it every time but you need to threaten to leave after any contract as they all increase the prices. It's so annoying. Plus you've got to get through the first line of defence to the retentions department or even further for the best deals. My contract went up to 39 with the recent rises and then it was going up to about 70 at the end of my contract just for the broadband and phone! Initially went to cancel and the "best they could do" was 65 per month which would save me £5. I said no thanks I'll cancel and then I went through to the second line of defence who could give me what I was on for £33 per month or £6 off per speed level reduction per month. I ended up settling for the 100mb package for £21 per month. That's without the phone but we don't use that anyway so I don't mind losing it.

Current rules u can say are as follows EE sims currently stay on EE until they are put into a 5G device then it gets transferred to Vodafone. Current Vodafone and EE 4G, when one bundle contract is up, to get the best bundle offer need to take out the bundle with O2 New customers taking bundles, take out a new o2 contract with line rental increase during the term of the contract. Still use Vodafone and EE for existing customers but as deals come to end, they become less and less No still legacy customers on EE/Vodafone, I was one until today.
They are not, "virgin mobile" is still using Vodafone. People get confused due to merger and "often" new bundles are with "o2 sims.
And you know what, now I'm not even sure new customers go to O2 yet (would love to hear from someone who has recently started with virgin mobile to advise on this), because I dug a bit deeper this time and on virgin's coverage checker, it states that O2 customers should check the O2 coverage checker instead, which would suggest all current customers (and their current coverage checker) are not based on O2. Definitely not conclusive though so first hand experience would be better if anyone wishes to share. https://www.virginmedia.com/mobile/coverage-checker I totally get that they have merged with o2, but they can't just tear up their contract with Vodafone, and it may work out cheaper to keep their mobile customers all on Vodafone for the time being (or lawyers may be arguing to enable exiting the Vodafone contract on the best possible terms). They are being very coy and all I can find online is that they have said that they have cancelled their agreement with Vodafone, but nothing online about terms or when this will come into effect. Also, these things can be a bit more complicated than they would seem. For my sins, I used to work for virgin mobile when they moved software systems and it was an absolute nightmare, full of complications. So they might still be working on technical aspects of migrating customers to the O2 network and software systems too. @jnm21 I like what you've got to say though, could you elaborate how you know that new customers go on o2? I.e customer services at virgin, web page, personal experience etc? (And in answer to your question, at some point, they are going to move everyone to O2 network completely - just a matter of when, maybe as late as 2024 but I'd guess earlier. No way we'll have any say in that :) ) Edit: not gonna delete this comment but I have noticed that it asks you to verify if you are a new customer or an existing customer before showing coverage map so there could well be 2 different coverage maps, one for O2 for new customers, and one which it only links to for existing customers who are still on Vodafone. So I've flip flopped again lol and back to thinking new customers will be on O2 network. I've enjoyed arguing with myself. I hope you all have too :)
Lol.. this is link and screenshot from a Web page https://www.virginmediabusiness.co.uk/help-and-advice/virgin-media-o2/
Phew!! I'm not going mad ;)

No, i am using this sim. Its vodafone network.
baldybob: Virgin? "Pick a pay monthly plan with data-rollover, data-free messaging on WhatsApp, Twitter and Facebook, plus unlimited texts and minutes. Go get ‘em. Experience 5G with our 5G sims
Virgin?
Unlimited use of social media ...
I only have one Sky Mobile contact left and they want £6 for 2gb!! Offered a 20% loyalty discount. Lol Time to leave I think.

do you have a link to these?
I’m a Virgin media service and install Technician. Yes. You can just sign up, providing there is service in the street. There won’t be any pre works assigned to your account as the property has seen service at some point. Outside the house you should have a brown, possibly grey ETB. The drop cable will be located and then run from the ETB to a room of your choice. You can make it as difficult as you want.. it’s your house. If the cupboard backs onto an external wall this is a very easy job. (y)
I did and got the upgrade I wanted.
FYI this is NOT the number they whatsapp'd me from. Use it at your own risk
I don't have O2 sim so I'm not sure. A new update for today,they rang me just now they have said they can reduce my bill to 37pm for vm500, I said do it for £35 and I'll keep my 10year account running.. and he did, such a pain the last 2 days..asked them also to cancel my partners account,which they have.

I spoke to a guy called Jordan first and he applied a £60 credit to the account without me even having to ask. And he said he'd call me back the next week with some better deals. He didn't call me back, so I explained this when I called. Initially offered me £24, then £21 when I declined. I was expecting to have to cancel like each year, but no need as was happy with this deal and the short amount of time having to deal with them, which is highly unusual. I just explained the cost of the living crisis has really affected us and we need to cut our costs substantially across the board. Good luck.
what did you say? i spoke to like 4 different advisors and the deals they offered me were all bad
I just renegotiated my contract after going through the retentions team. £31/mo for 350mbit and a 10gb O2 SIM (inclusive of volt bonus). The advisor I spoke to was a great. I did the whole thing over WhatsApp too, which was far more convenient than spending hours on hold.
Don't quite understand, why is there a 'minus £10pm as it's a Volt deal'? I'm trying to negotiate a renewal, but only been offered £28pm for 100MB Broadband. Been told I can double broadband to 200MB for same price if I have a PAYG O2 SIM though - I could have sworn it needed to be pay monthly to qualify for Volt
Please, can I have a screenshot of this, as it'll help me to negotiate. Thanks!

Took 3 minutes to cancel over a call . 3 bottles down ! Over the bank holiday and all decent quality.
Thanks op. Usually avoid these type of deals as the wine can vary, but all of the white wine selections in this deal are excellent.
My cashback has tracked. You get an extra £1 for every £5 you save in winebank. There’s a £50 voucher in Quidco and 7.5% cashback. Factor all that in and I think I’ll stick around for one more case as they have Durif which is hard to find in the UK.
Worth a punt at that price. Thank you!
Nope - tracked at £1.50 already

Do you have to take the O2 sim? How do you remove it? It's only showing me bundles of broadband + sim.
It still hasn't arrived.
They always promise an email to confirm anything said. You will receive NOTHING. Ever.
Wow. Just Wow. I had to come on and share my experience of literally a minute ago. I put in an order for Virgin BB on Thursday this week and due to circumstances (might be moving house very shortly), I had to cancel it today. I've heard all the horror stories about Virgin CS but thought they might be a bit overblown - believe me, they're NOT. Not remotely. I've been on the phone with their CS since 2.30 trying to cancel the order, and my GOD I've never come across a worse CS. First it took me two calls to get to someone, the first was simply cut off. I went through SEVEN CS agents before it was cut off, being transferred back and forth between people who seemed to have no idea what they were doing. Second call, I went through THREE people before I got to one that seemed to know what she was doing but - completely seriously - I'm just about shaking with anger at the moment. She tried EVERYTHING in order not to cancel the order. She asked me for the new address where I'm going to, she tried to convince me the order could continue anyway and be transferred to the new address (it's a new build so I don't even know what BB is available there). I asked her several times if we could simply cancel the order and I would reconsider Virgin when I knew what was available at the new address, etc, etc, etc. In the end, I had to ask her if she was refusing to cancel the order, which even then, she went into a long spiel about how she was trying to save me money, etc. I'm a decent enough person, and I don't like being rude, but it reached the point where I simply demanded that she cancel the order right now and refused to listen to anything else she said. Almost an hour simply to cancel the order then. I swear to god, if Virgin offered me FREE broadband I'd turn it down. They're a nightmare. Edit: I've just checked my email inbox where she said she would send confirmation of the cancelled order and there's nothing from Virgin. I don't trust that she's actually cancelled the order so I'm going to make sure by sending a cancellation letter to the address in the info they sent.
Shocking customer service, I have been with them since 1996 (NTL back in the day) and every time my contract is coming to an end, you have to got through the same routine. I'm on the 100mb deal Offers are for new customers only and I have to cancel contract then they will offer a better deal. Although this time around I can't even speak to anyone to cancel, even tried the Whatsapp service and the usual response "only for new customers" (the deal they offered was more than the offer I received in the email they sent me to state that my deal was coming to an end). ,they then transfer you to the "customer relations team" (been in the queue since 9:18am today). The only saving grace is that City Fibre are rolling out fast broadband in my area sometime this year, competition finally. Rant over

Yeah I can confirm it's working again
Too further add Not only can you do this But you can even use same payment method, Email as well, what I would suggest is remove the email from previous account and change to another one if you prefer to use existing email in this new account.
Seems to be working right now! I tried a few hours ago and it definitely wasn't back then. Completely different landing page now.
Just cancelled my wife's contract, expires midnight May 31st. Have setup new contract online under my name, for self installation. Latest delivery date was 31st May, ready to plug in on 1st June. Just wary of the long bank holiday weekend and not being able to have the router delivered with no broadband. Hope i have done this right? And I understand they only charge you from once it is installed? That's why will install it on the 1st June
For those wondering whether you can cancel and take out a new contract in your partners name…you can. They will spout all sorts of nonsense about you have to wait 3 months and all that but it’s just their way of trying to put you off it. I cancelled from my name and we signed up as a new customer (online) under my wife’s with the install date for 1 day after mine terminates.

Without volt.
Does the £27 for Mbps include the Volt speed boost or not? What prices has anyone else been offered recently by outbound retentions?
Legend. Thank you
So they made it easier now to double your speed with Volt with two different names on each account. As long as you both live in the same address. So your partner needs to go into her 02 account and apply for the volt boost So your broadband doubles and her data You need to get 500mb broadband so use the Quidco offer with the cashbacks first
I am looking to buy this package. My other half has got an o2 sim. Can someone please be kind enough to explain how does the volt/upgrade to 1gig? Thank u

On Lebara yes. Most of the fares include international minutes with aprox. 40 countries.
I don't think international calls are included?
Yes its a single bill for both contracts but you can check what they have charged for each. The charge stated for the main number is fine but for the new number its really high which was I dont get. New number I took out was active just over a week before the billing date. So no idea why the bill for this number is so high.
If you add a new number to your existing account, you will have a single bill containing both numbers with billing date remaining the same as before. The new contract therefore might start half-way of the billing period and billed as one and half month, etc. At least this is what happened to my bill.
That's what I said. Not called them as waiting times are a joke. Just spoke to them on the live chat. They said the bill was gona be higher as pro rata basis but I think that is complete BS it should have been £8 or may slightly more but no way on earth nearly £3 more. Not sure what to do as they won't give any credit either and just fobbing me off.
Just ran my postcode out if interest and when looking at plan details it said 54mb average download but only 5mb average upload. Sure everyone will check when ordering themselves, but thought I'd mention.
Think it's this then https://www.cedr.com/consumer/cisas/
Customer service almost as bad as Scottish Power or Talktalk but not quite!
Before you buy just check the Topcashback account to see if it has tracked to be sure i do it all the time now and always get a payout!
Good price even without cashback Vodaphone just put my 50mbps up to £21.86 after getting a deal for £20 for 24 months i thought it was fixed price didnt know they could up the price so beware folks sneaky these ISP's