I personally would wait and go into the store once opens on 12th April. There online service is awful. Everyone else I've ordered from get the orders out within a day.
Ordered a few bits and agree with messages about about Matalan and JD as had both happen to me before delivery here cost £3.95 as under the price for free delivery but be mindful my delivery date is the 21st April so if you need it soon maybe don’t order
Lot of negative views on Matalan lately. I made an order 2 weeks back. Wasn't huge, about 6 items, £80 odd.....all sale items Turned up within I think 4 days, with a note saying "one item (a coat) out of stock, contact us for refund". Little annoyed but went on twitter to DM them. Refund processed next day, back in bank 3 days later. Yeah, I know....cool story. But despite the annoyance of a missing item, wasn't much hassle.
having been into Matalan shops and found them fine ordered from the online sale, 2 days later get an email half the stuff not included, so from the three-piece suit they send and the waistcoat and the jacket but no trousers, do they expect me to do go around with half my clothes on, fair enough the quality is good but we will see if they refund the remaining amount. on another order heard nothing back so far about 4 days, so from my initial experience wouldn't touch Matalan online with a barge pole just buy instore, trustpilot reviews are a nightmare and common theme as above
20% Off a £100 spend on full price items using discount code @ Matalan
I ordered some bits this month, I was sent a wrong size of an item, emailed and response was 2 days. told me to keep the item and they would refund which they did in another 2 days. I paid with PayPal. trouble is the wrong thing is no good to me and I’m not ordering again as I’ll have to pay postage.
I received an email code, which i used to order £35 worth of goods for click and collect. The order was delivered to another store so they just cancelled my order and I lost my discount code because they wouldn't give me another. It wasn't even my fault but CS refused to acknowledge their own mistake. I started spending my money elsewhere with better customer service.
Same. Mines ongoing from 25th November. I've sent 3 emails to CS.
I have to agree with the comments on here. Customer service is terrible. I placed an order the beginning on Feb, 8 items. 7 of these were cancelled. Still waiting for a refund now (annoyed)
You can take back to a Matalan store via click and collect window
20% Off a £40 spend on Full Price items, using discount code @ Matalan
If a parcel is sitting in a depot not being delivered, no company would issue a refund until they knew what was happening to the parcel lol. It’s not a charity.
I used to like matalan because the clothes never had logos on them. I could buy plain sweatshirts and polo shirts. Now they've gone and stuck a dragonfly logo on everything so I've stopped shopping there.
I don’t think you can blame Hermes for sending the wrong items, orders not arriving in store and refunds taking weeks, I’m pretty certain they aren’t operating the Customer Service department for Matalan?
Hermes closed a depot, not matalans fault. Google it.
Can’t really be bothered to get into this with you, it says on their website that changing rooms are closed, so you’ve already lied. Have a good day.
I am moaning but also trying to save anyone else having the hassle I've had with this company.
Yep I am and for good reason. I don't tell lies just the facts. You probably work for them and I feel sorry for you if you do because they can't possibly survive with their non existant Cs. However when the boss legs it on his posh yacht I will feel sorry for 13000 employees jobs.
Really, I only have time for people who have handled this pandemic like the NHS, policeman, teachers etc not businessmen, shop people and ignorant companies that use the recent pandemic for their shortcomings and useless management And let's be honest with matalan, if their Cs is really bad and they don't care then does anyone believe their rubbish website that says every changing cubicle is cleaned after every customer and clothes that have been tried on are steam cleaned and not restocked for a couple of days. Give us a break. Wake up and smell the coffee.
It's not always their faults. People too have a lot of blame by buying from these companies again and again. Just boycott them then they will change their customer service when they start losing money. That's the only thing they understand.
I quite like this and it's a decent price too so if/when the kids/animals break it I won't be too upset...when I say animals I do mean like dogs I'm not raising elephants here, but if I was I'm pretty sure they would definitely break it too (it's been a long day...I'm very tired)
Get an extra 10% off sale, using discount code @ Matalan
20% Off a £100 spend on full price items using discount code @ Matalan
Extra 10% off Womenswear for international Women's Day with voucher Code From Matalan
Matalan 15% off on full price items with code online - £3.95 deliver free over £40
Redeeming a Discount Code Online at Matalan.co.uk
Posted by Matthew Carrington
If you have a discount code for matalan.co.uk, this is how to use it in their online store:
Start by selecting the items you want and adding them to your bag.
Click “View your Bag“ to ensure the order is correct.
Log in to your account or fill in your name and address details.
In the area marked “Got a Promo code“, type in the voucher code you want to use.
Click “Apply Code“.
The amount will be debited from your total.
Press “Continue“ and pay as per usual.
Does Matalan accept PayPal?
Yes, you can checkout with PayPal on any Matalan online order.
Does Matalan do student discount?
Yes, Matalan does student discounts through VC Students by VoucherCodes.
Is Matalan open?
Matalan store opening times vary store by store, so check out all the opening times here. Generally speaking stores are open Monday to Friday 9:00-20:00, Saturday 9:00-19:00, and Sunday 10:00-16:00, but make sure you check out Matalan's store finder to find the exact times for each store.
When is Matalan sale?
Matalan UK regularly hold sales throughout the year. In 2019, the Matalan sales were in January, March, June, August, Matalan Black Friday Sale in November, and December, so keep your eyes out around these times in the future to bag the best Matalan discounts.
Do Matalan deliver?
Yes, Matalan currently only offer Standard Home Delivery and Standard Click and Collect. Standard Home Delivery orders are made between Monday and Friday and are delivered within 10 days. For orders up to £50, Standard Home Delivery costs £3.95 and for orders over £50 delivery is free.
Matalan Delivery Options
Matalan offers the following shipping options
Standard Home Delivery
£3.95 or free for orders over £50. Standard delivery takes 7-10 working days.
Click & Collect
Click and collect is free and takes 7-10 working days to arrive in store.
Items requiring a 2 person delivery team will require the furniture delivery option, which costs £10 and arrive within 17-21 working days.
Returning an Order to Matalan
You can return most items to Matalan within 28 days of purchasing them. Your goods should be in a good, resalable condition and still have the tags attached. You can return by post or alternatively you can take your order along with the delivery note, to a Matalan store for a full refund. If you'd like to return an order by post, here's what to do:
Repackage the items you'd like to return.
Fill in the delivery note and include it in the package.
Affix the address label provided and take it to the Post Office.
You have to pay the postage costs, but if the item is faulty Matalan will refund you.
Ask for proof of posting in case the parcel is lost in transit.
Matalan is very active on social media with a number of accounts which they use to share customer generated content, promote new lines and advertise special offers. You can keep up with Matalan on the following channels:
Fashion Clothing and Modern Home Furnishings at Matalan
Founded in 1985 by John Hargreaves, Matalan sells competitively priced clothes, toys and home wares along with sporting goods and jewellery. Most stores are based in large warehouse type buildings in out of town locations, a concept that John Hargreaves has seen work successfully in the United States, which he then replicated in the United Kingdom. The first Matalan shop was opened in Preston in 1985, and now this figure has grown to over 200 stores across the UK.
Outstanding Quality and Value for Modern Families
Shopping at Matalan is bright, breezy and affordable too. You’ll always find stylish collections at prices that beat the high street every time. And if you’re looking for Matalan deals to make your money go further, shop online with hotukdeals where you can kick back, relax and find the best deals from the comfort of your own home. There are plenty of multi-buys and discounts coming and going across the seasons. Look out for Matalan sales too, where fashion is even more affordable for the whole family. And when there’s a homeware sale, you can give every room a refresh for up to half price. For the little ones, Matalan have got the latest fashion for kids, from practical outdoor clothing to schoolwear and budget fashion buys. They’ll love their stylish new outfits, and you’ll make a tidy saving on all the things they wear. Read on to find out more about more about what Matalan have to offer.
Product Ranges at Matalan
At Matlan you can find a wide choice of clothing and goods for the home. So it's easier for customers to find what they need, Matalan has divided their site up into a number of different departments. Here are the most important sections:
Workwear outfits, holiday essentials and everyday separates are available here, along with accessories like belts and jewellery.
Matalan has a dedicated section for lingerie, where you can find comfy bras as well as matching sets in a variety of shades, sizes and styles.
Here you can find a range of casual looks, suits for the office, smart casual wear, shoes, and accessories like ties or belts.
From newborn clothing to teen fashion, this category has everything for girls including but not limited to: swimwear, schoolwear, trendy separates, and nightwear.
Matalan has clothing for newborns right up to teenagers in this section, shop for holiday items, school uniforms, casual outfits and more formal ensembles.
The Trending section of the Matalan site pulls together all the top trending products.
Looking for Matalan deals? The Matalan sale section might be the best place to start as you surf the sale across all areas the store.
Big Name Brands at Matalan
Along with their own range and house brands, Matalan also stocks a number of well-known brands. Here is a list of the top brands you can find there:
Farhi (by Nicole Farhi)
Matalan Sales and Deals
Each different department on the Matalan website has its own Sales and Offers section where last season's products and end of range items are sold at reduced prices. There are also regular Matalan deals like two for the price of one, or buy two get one free. Throughout the year Matalan has discounts of up to 70% on specific ranges. Matalan celebrates the Black Friday event with discounts across their ranges and house brand collections. In previous years they have had a half-price sale on baby products, clothing, shoes and also Christmas stock.
Buying and Using Matalan Gift Vouchers
If you'd like to buy a Matalan gift voucher, you can do so in-store or online here.
Head to the Matalan Gift Card page.
Select Gift Cards or e-Gift Cards.
Enter a valuew, Matalan Gift vouchers are available in any amount between £10-250.
Choose the Matalan Gift Card design.
Enter a personal message.
Request a delivery date and enter delivery details.
Click "Go To Payment" and checkout.
How to Redeem a Matalan Gift Voucher
Redeeming a Matalan voucher code is easy, follow these steps:
Shop the store as normal, and once you have everything you want in your basket, head to the "Checkout".
After you've completed the Delivery and Billing pages, head to the "Payment" page.
Look for "Add Gift Card", click the text to expand the box.
Enter the Gift Card Number and Pin then click "Add Gift Card".
The basket total should now be deducted off the gift card balance. If there is any balance left to pay, simply add another payment method to complete the purchase.