Has anyone received the £5 off
They told me they couldn't cancel my order as it was in a queue at the warehouse (from an order at the beginning of July and this was September) I'd have quite happily took a refund but was refused.
Yep and they promised first dibs on the first sale after the lockdown period which didn’t happen either.
Cancelled everyone's orders after weeks of no information after lockdown happened then finally began to refund people, very slowly (lack of information not really great, but slow refunds fair enough in my view under the circumstances). But the two big missteps were that they gave no option to keep your order and say, look I don't mind if it takes a while I understand the situation and then just days after they began going through the refunds of cancelled orders from weeks prior they re-opened orders on the sale section with all the same stock and I dare say some were still waiting on refunds for pieces of stock that were now available for sale again.