Unfortunately, this discussion is no longer valid
Posted 7 December 2021
Paypal unauthorized transaction case
Hi guys someone sent me $300 in my paypal selecting friends and family option and bought my phone . He came to my store in person. Now after 1 month he opened a case in paypal selecting it was a unauthorized transaction! That means Someone else sent it without his consent! But he sent it by himself in front of my eyes . That fund is now on hold in paypal and paypal is reviewing the case . Can you please tell me that how long paypal will hold the fund ? There is no option that I can say anything. Thanks
Community Updates
47 Comments
sorted bySometimes, things are written on here which defy belief. Its not a wonder scammers have it so easy. (edited)
When you say store, do you mean you have a shop and are a business?
Yeah this, should of been bank transfer or cash only. Apologies OP its a sucky situation but you wont get any of that money back, only way to win a PP case is with tracking to the confirmed address on a payment email (edited)
You'll need a bigger tub of popcorn for the "Statuary Rights" thread
hotukdeals.com/dis…790
Other way round. With F&F the source account has protection against unauthorised outgoing transactions, and the recipient has zero PP Seller Poortection as the seller has not paid the fees to qualify for the Seller Poortection associated with a Goods & Services transaction:
"Seller Protection will not apply to: ...A payment sent using PayPal’s friends and family functionality"
paypal.com/uk/…156
which is probably reasonable as by default the no-fee transaction assumes the two parties know each other and can resolve issues via civil dispute.
Calling people 'dear' doesn't exactly endear yourself
Am I the only member of the rat club?
Are you implying a hacker physically came to your business address, hacked into some random or pre-determined PP account, then used the hacked account to pay you by F&F so you didn't have any selling fees to pay and also no Seller Protection?
That scenario would be an unauthorised transaction from the viewpoint of a genuinely hacked accountholder, and equally you chose to leave yourself exposed to the loss with no redress via PayPal F&F that would otherwise have been covered by PP Seller Protection on a Goods & Services transaction requiring fees.
Law enforcement / Inaction Fraud may show an interest in you identifying your fictitious friend / family member / accomplice, although the ruse of F&F may be viewed as thin disguise of being a victim hoping to make a claim against PP.
Well at least I wasn't called 'a rat'!
There's a whole lot of scammers out there abusing the friends and family payment method a tip would be in their details to include the matching invoice number
and for future reference if you can go back and adjust your CCTV for a better angle on what's happening so faces can be easily identifiable
Its a common scam. You will lose out. Here's your next steps. You can either take that person to small claim court and your evidence will help or you can open a case with the ombudsman for PayPal, if that falls through then only option is small claims court. If they don't show up it's better for you. You can report it to the police, but don't expect to get your money back through the police. But your report will help if this person does it again or has done it before and that victim has also reported it.
Don’t say wrong things . The buyer said he has no cash . That’s why I took money in my paypal. As he picked up my used phone by himself I didn’t have any tracking number . If I chose to get money via paypal product payment how would I prove that ? Without a tracking number
You are right dear (edited)
Why is the transaction amount in your screenshot $100 when in the OP you said $300?
Why accept two payments, incorrectly, and why in $?
They're not stupid questions lol, just didn't provide all the information to help you in the first place.
Context matters a lot. We don't even know if this happened in the US now that you stated you live in the US.
Not personal questions. A personal question would be like: what street do you live in? What number is on your door?
Question of country is because there are different laws for each country... So yes, it is very important information. Especially if you're on a site built specifically for UK people and we're providing information on law in the UK.
Your attitude just makes you look guilty. (edited)
No they won't, they will tell you to take it up with the Police and small claims.
Something tells me he likes bending the rules and isn't happy that it's bit him.
Hi dear I took friends and family as I didn’t need to ship the item. Buyer came to me and took my used iphone . And he said he had no cash with him then transferred me payment by selecting friends and family . As I am not shipping it to any address so I didn’t want to take product payment . As I won’t have any tracking info (edited)
Did you sell through eBay ? Usually the buyer gets a PayPal code which they have to enter on the app before the seller gives them the product , I’m guessing this didn’t happen in this case . To avoid scams like this you should ask for cash in future . I’m sure you can ring PayPal and explain the situation , they’ll surely hear you out
It was buyer himself . As paypal has same photo as the person who came to buy my used phone . Buyer himself is a fraud .
He said he doesn’t have cash . So he transferred via paypal money selecting friends and family . Now after 1 month he opened case
But as far as I know paypal won’t give him that money back as He used his own device to transfer . As it was a friends and family transaction there is no buyer protection. He lied to paypal that his account was hacked . Someone else sent it without his consent
Read comments above (edited)
I have . But paypal left me no option for writing anything. It says we are reviewing this case
How this is relevant? (edited)
Paypal allows documents to be uploaded while responding. I would have uploaded a still picture along with an explanation.
Ah, good to know, thanks.
Could be counter-productive as the iImplication of a storeowner who chooses to evade a few percent PP transaction fee may also choose to evade the mandatory data protection ICO registration fee.
He sent $100 first then sent $200 . Made two transactions
Because I live in USA .At first he sent 100 for checking out if everything goes alright then he sent $200. Strange what was my question and what you are replying.
No tracking and no PPSP applies to an in-person G&S transaction and an in-person F&F transaction.
F&F was used to avoid the fees associated with a G&S transaction.
I am a victim I asked questions for help. And you are asking me stupid questions ?!!!! (edited)
How many days it takes to resolve?
No important information you have given. Just asking me personal
Questions. Why? I asked here how many days it takes to resolve an unauthorized transaction case in paypal friends and family money transfer. The question was very simple. But you are asking the whole story how it happened why he sent . Why I received bla bla bla. Stupids
Ok I will see (edited)
Goodbye