some people are still reporting a quick return process but i am hearing other people with different experience. i had the same problem with a bike lock, it took them a week to refund the money from receiving it and there isn't much to test on the lock as the key wouldn't turn, that takes no more than a second!
i would give them 2 weeks to test the phone and then raise questions. a month is just outrageous for a return. it could be that they send the phone off to a third party to test and don't actually test it in house, hence the long delay.
i would wanted to do the return in two separate transactions as then you know which one is the one dealt with and they themselves will know which item is in question.
did they not give you the option to return the two items separately?"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51373181","author":{"@type":"Person","name":"HonourableGentleman"},"datePublished":"2023-11-07T10:02:23.000Z","text":"The negativity towards Amazon grows with each passing day..."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51373416","author":{"@type":"Person","name":"smith2001uk"},"datePublished":"2023-11-07T10:33:49.000Z","text":"I'm currently waiting on a refund for my old u/s Xbox series s. It'll be 2 weeks this coming Friday. This post is worrying as I kinda hoped for my refund by black Friday etc to hope the prices drops a little."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51373618","author":{"@type":"Person","name":"Moss.b"},"datePublished":"2023-11-07T10:55:03.000Z","text":"Should have used 2 qr codes. Can't blame them yet, as you are at fault. So chasing it up takes time."}],"commentCount":23,"interactionStatistic":10,"articleSection":"Ask"}