Daughter opened hers when she got it and it was also totally dry, sent them an email and no response, daughter asked about two weeks ago what happened, I forgot to chase it. So loads of emails between then and now and not a single response. Opened a case yesterday and PayPal refunded in a couple of hours. Shocking customer service.
They has send me a refund. Waste of time anyway.
Came today and is completely dry!
My mascaras just came there both dried up and unusable ( one in pic)
apparently its not that good according to reviews no wonder its so cheap