Yeah but agreed, high streets changed from decades ago. For lots of a mix of reasons. But this ridiculous charging Your Own Customer to pick up from Your Own store in the age of internet shopping is a step in the wrong direction. It's not really defendable.
It’s not killing the high street, adding money to click and collect hasn’t done it at all. The internet has helped that along with rates, greedy landlords and charity shops pushing up rents while not paying rates. but it’s also the evolution of shopping no one said a thing when supermarkets opened out of town shops killed off the local butcher baker and fruit and veg shops ran by small businesses the main stay of the high street. Reality is high street started to die 30 years ago, I saw it first hand a small family business killer off after 35 years. Charging for click and collect didn’t do any of that.
Yes. As said, so sad It's greed plain and simple. Day light robbery, killing the High Street.
Debenhams are all delivered overnight after getting picked at a warehouse as well, dunelm do in store pick up but their stock system is shocking. Can’t remember which one it is but one even uses a courier to send from the warehouse to store. Once ordered something from B&Q went missing at the store their online system said no stock in store and no one even bothered to check just waited for me to come in and break the news. Went in store and found they actually had about 20 in stock.
Most of the time they do. Shops like Debenhams, House Of Fraser and Selfridges have the items in stock. On the rare occasion that’s not the case, they have wagons going from shop to shop with national stock deliveries that could easily transport items and absorb the cost. This is just ripping customers off. Plain and simple. It’s greed like that that’s putting people off using shops and resulting in them ordering online.