My free gifts have now arrived.
It's been two days and no replies yet from Jo Malone. No one is answering the 0800 helpline either
I don't know what to do with mine, let us know if you hear anything
I have two orders without the 100 ml cologne. I emailed them, but have got no reply so far. I have no chance to return and get refund if I don't like the cologne because their return policy is 14 days and it looks luke the cologne is delayed by 3 weeks. There's no note inside each of the parcel that the cologne is missing from the order either
None of mine have come with any free gifts (fierce)