Posted 27 August 2023

Help with data roaming on three network

Currently in Italy and mobile data is enabled as well as data roaming on my iPhone but the 3G or 4G is not appearing.

Apparently I’m supposed to turn it on from the My3 app or website but I literally can’t find the setting. I even called customer services and he said everything is on and that I should restart my device and call him back???? Like it took me eternity to even reach you 😃

Any help would be appreciated. Thank you!
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  1. noone's avatar
    Author
    And yes my plan allows data roaming
  2. Uncommon.Sense's avatar
    Have you tried manually selecting the network carrier, had this very issue in Norway last week on iPhone as it would not select the correct carrier.

    Link showing what to do. (edited)
    noone's avatar
    Author
    There’s a lot of networks but I’m unsure which one I’m supposed to select.

    I tried each an every one, I think one would supply me with full bars, but the 3G/4G icon doesn’t appear on my status bar on the top right
  3. Uridium's avatar
    I assume you've checked APN settings are correct?

    Internet APN Settings:

    Name: 3

    APN: three.co.uk

    Username: [leave this field blank]

    Password: [leave this field blank]

    MMSC: mms.um.three.co.uk/mmsc

    MMS proxy: mms.three.co.uk

    MMS port: 8799

    APN Type: internet + mms
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