They could have, but what I'm saying is they can't seek compensation if it was you that misled them, by accident or otherwise
Added more info to my post. For all I knew it was a genuine (great) deal. Turned out I was misinformed and I've done all I can to sort it. I know it's annoying, apologies.
Why would I trick people? This isn't some conspiracy. I was told by an EE representative that it was a free add-on, I have attached the screenshot in my post. I'm on a Max plan at the moment so I don't need it and didn't try it, but it seemed like a great deal. If it was genuine, it would be a great deal, wouldn't it? That's why I posted. It turned out I'd been misinformed by the EE rep. It's embarrassing and I wish I'd never posted the deal. I expired the post and did all I could to provide info. What more am I supposed to do? I suggested that people who had been charged seek compensation because if I had been misinformed, anyone else could have been too.
Why not to contact EE customer services and ask them to add it for free, just explain that you been good customer and 9 out of 10 they will do it, except some mean d-i-c-k h-e-a-d-s or p-r-i-c-k-s on web chat, who like to remove all the loyalty discounts (happened to me in past and added back on via phone)
Alright so people got screwed, did you get free btsport can someone get the app and check