Hermes not collecting? What to do

14
Posted 17th May
So I’m sending a package using Hermes collection and they haven’t come to collect the package. What do I do?

Help appreciated!
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14 Comments
Wait until tomorrow to see if they collect or take it to a parcel shop and drop it off. Not much else really.
They can collect any time between 8am - 8pm
And sometimes they collect the next day.
They were due to collect on Thursday..so just been thinking whether they will actually collect
Probably just a glich. We book "drop off at parcel shop" then contact local courier via FB or mobile to pick up same day. Get to know your courier.
I booked via eBay- this is what I’m seeing from eBay
40783360-sb9VK.jpg
Aurangzeb2417/05/2020 18:44

I booked via eBay- this is what I’m seeing from eBay [Image]


It literally says Collection No Longer Required - i suspect therefore that they wont be collecting from you.

Just book another label for collection tomorrow and stick it on the parcel. Then go into ebay and cancel the other label which i reckon you’ve already done, i suspect by accident at 2pm on the 13th.
Hmmm, haven’t cancelled it and been at home
ArcadeAssassin17/05/2020 18:57

It literally says Collection No Longer Required - i suspect therefore that …It literally says Collection No Longer Required - i suspect therefore that they wont be collecting from you.Just book another label for collection tomorrow and stick it on the parcel. Then go into ebay and cancel the other label which i reckon you’ve already done, i suspect by accident at 2pm on the 13th.


Do I get a refund if I cancel ?
Aurangzeb2417/05/2020 19:05

Do I get a refund if I cancel ?


Yes as long as the label doesn’t enter the delivery network.
The best solution is to use a different courier.
Did you book with Packlink? I tried to use them for the 1st time last week and my order was never collected, I ended up cancelling the collection and getting a refund and they still turned up 7 days later to try to collect it!

Basically Packlink and/or Hermes are both crap!

Never again, I'll be dropping off at my nearest shop like I normally would from now on...
Edited by: "bobdylan" 17th May
bobdylan17/05/2020 23:47

Did you book with Packlink? I tried to use them for the 1st time last week …Did you book with Packlink? I tried to use them for the 1st time last week and my order was never collected, I ended up cancelling the collection and getting a refund and they still turned up 7 days later to try to collect it!Basically Packlink and/or Hermes are both crap!Never again, I'll be dropping off at my nearest shop like I normally would from now on...


Yeah booked via packlink, I mean the collection service worked when I first used it!
bobdylan17/05/2020 23:47

Did you book with Packlink? I tried to use them for the 1st time last week …Did you book with Packlink? I tried to use them for the 1st time last week and my order was never collected, I ended up cancelling the collection and getting a refund and they still turned up 7 days later to try to collect it!Basically Packlink and/or Hermes are both crap!Never again, I'll be dropping off at my nearest shop like I normally would from now on...



I have used packlink around 12 times this month, have had no issues. Luckily I have gotten to know the driver in my area for the collections so he drops me a message before he comes. Normally he collects on the same day I print the slip. I guess maybe I was lucky?
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