On 28 July my bill says £238.67 credit
They took a direct debit on 4th August for £255.11
This would put my account £255.11+£238.67=£493.78 in credit
their bill says that from
28th July 2023 - 7th Aug. 2023 I used£79.38
£493.78 - £79.38= £414.40 credit
They have sent a bill saying that I am £72.38 in debt to them
this is a difference of almost £500
I have been on messenger chat with them and they have advised
I have looked on the account and on the 28th July 2023 the outstanding balance was £248.11, a payment was made on the 4th August 2023 for £255.11, the account was then £7.00 in credit. The electricity charge for the 28th Jul 2023 - 7th Aug 2023 £79.38, balance £72.38, then the account was billed for the same period but the charge was lower £73.21, balance £145.59, we reversed the charge for £79.38, so the reminding balance is -£66.21.
they have uploaded the following screenshot to explain why I owe them £66.21
Can anyone explain this?","comment":[{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51181736","author":{"@type":"Person","name":"MonkeyMan90"},"datePublished":"2023-10-12T19:59:03.000Z","text":"You was £248.11 in DEBIT on the 29th July. They then estimated that from 28th July to 7th August you would use £79.38 meaning you would be £327.49 in debit. You paid your DD of £255.11 on the 4th August which would mean you are still in debit by £72.38. So the energy company are correct you do owe them money"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51387558","author":{"@type":"Person","name":"Helpful567"},"datePublished":"2023-11-08T21:08:01.000Z","text":"Had submitted this to the energy ombudsmun - they agree with my case.
So from being from approx £80 in debt to Eon, the ombudsman has said that I will get £500 refund plus £100 compensation.
A lot of stress but a good result in the end."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51182055","author":{"@type":"Person","name":"sm9690"},"datePublished":"2023-10-12T20:44:52.000Z","text":"Do you submit regular (monthly) meter readings? Because in the screenshot they sent you, it says billed to estimates"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51185117","author":{"@type":"Person","name":"gravy_davey"},"datePublished":"2023-10-13T11:05:24.000Z","text":"I'm going to echo what's already been said. Look at your meter readings and calculate your energy usage and cost from day 1 with Eon. It'll take a while, whether you use a spreadsheet or a notepad and calculator. This is the only way to prove what the correct amount should be. The math isn't adding up with the billing and at the moment you're asking Eon to mark their own homework."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51398363","author":{"@type":"Person","name":"Benjimoron"},"datePublished":"2023-11-10T08:08:48.000Z","text":"I wonder if they will now send you a final bill including the £400 so you'd end up having to pay it straight back to them anyway?"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51181649","author":{"@type":"Person","name":"Helpful567"},"datePublished":"2023-10-12T19:40:20.000Z","text":"Further online chat
me: Please can you advise what you see when you look at the part of the bill which has a red mark around it
I see the words “£238.67” credit
Your message above says that it was “outstanding balance £248.11” on 28 July
eon: Please accept our apologies, the account is showing a credit balance before any charges have been applied. We are currently working on the billing on the account to make it more user friendly"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51181775","author":{"@type":"Person","name":"Willy_Wonka"},"datePublished":"2023-10-12T20:04:45.000Z","text":"What do the readings say on the last bill from EON?
And what do the readings say from the start date with Octopus?
If they match then it is not an overcharge"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51181840","author":{"@type":"Person","name":"Helpful567"},"datePublished":"2023-10-12T20:15:46.000Z","text":"
This was the email that they sent to me on 29th July. They had attached a pdf bill which states
"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51182045","author":{"@type":"Person","name":"mug"},"datePublished":"2023-10-12T20:43:44.000Z","text":"What was the balance for 28th June 2023? From the 3rd screenshot it seems it should be £285.43 DR.
You could go through all your bill, total up the electricity used and take away your payments, it's a pain but it'll give you an idea who is correct."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51182156","author":{"@type":"Person","name":"mutley1"},"datePublished":"2023-10-12T20:58:03.000Z","text":"Your balances are probably based on estimated readings whereas your final bill, where they say you owe them money, is based on actual readings."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51184756","author":{"@type":"Person","name":"Helpful567"},"datePublished":"2023-10-13T10:15:30.000Z","text":"If you want to complain to the energy regulator about an electricity company then you have to follow their company complaint system first.
The company has eight weeks to resolve this.
My discussions with them have been via facebook messenger. (I initially chose this method instead of telephone because I am at work during the day and it can be difficult to get time to call them)
Ironically, this now gives me a conversation trail that I can pass onto the regulator. (Although I need to find a way to download / print the conversation)
- I have asked Eon to confirm in writing (on messenger) that that are closing my complaint so that I can pass this onto the regulator.
- Eon have confirmed that complaint is closed
I have therefore been to regulator website today to submit my information. (It was surprisingly easy to do this)"},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51184891","author":{"@type":"Person","name":"mutley1"},"datePublished":"2023-10-13T10:33:19.000Z","text":"you will need to lodge a formal complaint with eon. there is contact info on their site with contact details for complaints. they will then look into this formally and respond to you. at the moment you have only enquired about the bill, you haven't yet lodged a formal complaint."}],"commentCount":52,"interactionStatistic":8,"articleSection":"Ask"}