I had the complete opposite recently. Such a nightmare trying to get something exchanged. Don’t know if during lockdown they had less customer service people on but they repeatedly didn’t read my emails properly and just sent generic reply’s. So frustrating, took weeks to sort out. Was sorted instantly when I got through to a manager tho.
Ordered some toughbuilt c550 trestles yesterday with discount, here today (pair) 20 less than amazon!
I've also seen them do it on ebay items. Checking my basket both items have gone up in price. It will be interesting to see if the price drops after the discount has finished.
The best, I'd say, for times where you only need one or two items. Free P&P on orders with no minimum value often has me ordering little bits and bobs from them, and I've never had an order i've needed to return or arrived damaged / missing etc.
Interesting to read. I know they, along with many others, do it on eBay when there's a promotion (presumably because of fee's), but isn't something I'd expect on their website. Perhaps they've a profit margin they NEED to reach to make selling certain items worth their while. Thanks for the heads up.