Claim a £100 Google Play Voucher when you pre-order Galaxy Fold 4, Flip 4, Galaxy Watch5, Galaxy Watch5 Pro or Galaxy Buds2 Pro @ Samsung

Just be mindful that Samsung's chargeback insurer may dispute it. Keep an eye on it as while AmEx will instantly put the amount into your favour, it's a six week window for a full resolution (edited)

Gutted as they've just sent the buds live out after was told they wouldn't honour the voucher claims for pre-orders, but happy to hear that others will get theirs at least.

Ha ha I got the same email from the same person today, Alyanna must of been busy dealing with this today
Im not sure if I see this as a promising sign or another fob off but they might be having quite a few people chasing them up and threatening legal action now so maybe it has kicked them into a proper response to this mess. However I'm sure people have been receiving the vouchers for the other post launch promo so not sure why they are waiting for them.......

I had to email them also - exact same situation. They responded pretty swiftly and sent two labels over

Finally! Thanks for following up on this for everyone.

When I get a moment I will if they don't honor that is ilegal and misleading as many people ordered because of this promotion I would have held out for price drops of it wasn't for this and other promos.

If I don't get anywhere I'll be taking with trading standards but let's hope it doesn't get that far!

How did you get it so early?

It seems Samsung have changed the goalposts. The Samsung website now suggests you can claim FREE buds2 Pro if you buy the fold or flip 4 between 10 Aug & 29 Sep. See here:

2021.samsungpromotions.claims/bud…ing

Which means those of us who added them as pre-order by 25 Aug paid £156.15, and those who waited have got them for free.

On top of that you now get 2 smartag+ for free

Last time I'll pre order from Samsung again!

Received same response just now. At least acknowledged now rather than all the ducking and diving over the past couple of weeks.

Specifically, this is the law that could and should be quoted:

The Consumer Protection from Unfair Trading Regulations 2008

Misleading actions

5.—(1) A commercial practice is a misleading action if it satisfies the conditions in either paragraph (2) or paragraph (3).

(2) A commercial practice satisfies the conditions of this paragraph—

(a)if it contains false information and is therefore untruthful in relation to any of the matters in paragraph (4) or if it or its overall presentation in any way deceives or is likely to deceive the average consumer in relation to any of the matters in that paragraph, even if the information is factually correct; and

(b)it causes or is likely to cause the average consumer to take a transactional decision he would not have taken otherwise.

(3) A commercial practice satisfies the conditions of this paragraph if—

(a)it concerns any marketing of a product (including comparative advertising) which creates confusion with any products, trade marks, trade names or other distinguishing marks of a competitor; or

(b)it concerns any failure by a trader to comply with a commitment contained in a code of conduct which the trader has undertaken to comply with, if—

(i)the trader indicates in a commercial practice that he is bound by that code of conduct, and

(ii)the commitment is firm and capable of being verified and is not aspirational,

and it causes or is likely to cause the average consumer to take a transactional decision he would not have taken otherwise, taking account of its factual context and of all its features and circumstances.

(4) The matters referred to in paragraph (2)(a) are—

(a)the existence or nature of the product;

(b)the main characteristics of the product (as defined in paragraph 5);

(c)the extent of the trader’s commitments;

(d)the motives for the commercial practice;

(e)the nature of the sales process;

(f)any statement or symbol relating to direct or indirect sponsorship or approval of the trader or the product;

(g)the price or the manner in which the price is calculated;

(h)the existence of a specific price advantage;

(i)the need for a service, part, replacement or repair;

(j)the nature, attributes and rights of the trader (as defined in paragraph 6);

(k)the consumer’s rights or the risks he may face.

legislation.gov.uk/uks…ade (edited)

They said they'll get back to me in 5 business days, to which they did and said another 5 business days . Hopefully they're just working through them... hopefully

Thanks for the update.
I need to chase up again.

Do you have the details for how to send the complaint and which email/address etc. please? I'd like to also send a complaint. I'm thinking that the more complaints the ASA receive, the more likely they are to do something.

Pay for Google one, Disney+, books and movies at Play market 🤷 or sell:)

Both

Keep us posted!

Small print is still on website so it's not like they're not acknowledging the deal iOS imagine we'll hear by 25th is not then I shall reach out to them.

Ok,I was offered Samsung vouchers(2 pre orders) but have so far declined as they have told me they still expect the play vouchers to be sent soon!!
Have it in writing now via high up that they did know about the offer but are waiting for supply!! Funny they can find the vouchers for the watch promotion though🤥🤷🤷

Got exactly the same message today, from exactly the same person - I think they are taking the mick (edited)

Perfect trying to chase my wifes one at the moment

The ugly bloatware of the old Samsung phones are long dead. They switched to the 'One UI' interface a few generations ago which focuses on one hand use. It's considered a much simpler cleaner UI which many people prefer now.

no complaints on my end having used it for a few years

Really amazing watch, I've come from Apple Watch and Oppo watch and this one is amazing.

Doesn't feel heavy or fat to my like some reviewers said and touch bezel is a really satisfying experience with the haptics, screen is really nice, reallys really premium - sensors seems to work well. I'd say I don't get 3 days battery more like 2 on normal usage (no GPS) but I believe those should get better once it learns your usage patterns. I've had no stuttering what so ever this thing is fast (been using since 19th) if you wanted to know something specific i'd be happy to let you know

Everyone seems to get a different response!

I keep getting asked for a reference number even though none was provided when I submitted the claim.

Finally! Had the same.

Also got an additional £30 for pestering a couple of weeks ago

Samsung CEO office called me today and explained the extra £50 voucher.

Basically your minimum cash spend has to be at least £1. So you need to have a basket total of at least £51 before the voucher will work.

It also won't work on the EPP or student websites and can't be stacked with other discounts.

Hope this works for everyone! (edited)

I ordered watch 4 with free £80 dual charger and micro usb adapter.... All for £4!

I wonder if they will honour this.

I didn't, just a confirmation screen

web.archive.org/web…ng/

That's a snapshot of the website from the time in question. It's quite clear it's on there to anyone that pre-ordered between the 10th and the 25th

Did You direct them to two star (**) small print on samsung live page? Are they really that dumb?

Thanks for keeping us posted getting frustrated and bored with this.

I've for less motivation as I was going to use the play credit for Stadia games but they're closing down now, so Google and Samsung have annoyed me recently! Will likely use it for Google One now if I ever get it. Will keep fighting it out of principle.

First good sign then!